2020 Year in Review – A Year to Remember!
Dec 23, 2020
2020 crushed all expectations for us at OfficeRnD! We came out of it bigger, stronger, and determined more than ever to make flexible working the way of working!
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Miro is an experienced software engineer, product manager, entrepreneur, and blogger. In 2015 he co-founded OfficeRnD - a coworking and flexible workspace management platform. As a CEO at OfifceRnD, he helped grow the company from an idea to being one of the world's most popular coworking management software platforms. He's a big fan of flexible working and is dedicated to Make Coworking the Way of Working.
Articles
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Leading The Flexible Working Evolution Through The Crisis
Jul 13, 2020Our main concern, now and always, is serving and supporting our customers. And even during these challenging times we haven’t changed our focus. To help our customers and the industry stay strong we released tens of knowledge resources, revamped our product and planned improvements, and new features to support the flexible working evolution.
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Coworking 3.0: The Flexible Workspace Industry post-COVID
Apr 30, 2020Coworking 3.0 is the ultimate workspace service of the digital age! The new wave of spaces will provide better facilities in the form of more space through better capacity planning and high-quality fresh air. Coworking 3.0 offers more business and virtual services to satisfy the need of the business community. They also provide deeper work-life integration. Coworking 3.0 is more technologically advanced, efficient, automated, and cost-effective.
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Should You Charge Your Coworking Members During COVID
Apr 13, 2020The answer is yes, and no because it depends. Read the post to learn what to consider to make the right decision, maintain relatively steady revenue and strong relationship with your coworking members during (and after) COVID-19.
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How OfficeRnD Helps Coworking Spaces During COVID-19
Mar 18, 2020As the coronavirus crisis is developing faster than anyone anticipated, we at OfficeRnD are actively thinking about how we can assist you, our customers, in these challenging times. The following post outlines our assumptions about the type of challenges you’ll face in the upcoming months and how our product can help you deal with them.
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OfficeRnD’s 2019 Year in Review
Dec 20, 2019In 2019, we raised $3m to make flexible working the way of working. We released 30 major updates, resolving 1000+ items. We served an amazing 100 000 workspace members and grew our awesome team from 27 to 52.
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We Raised $3M to Take the OfficeRnD Product to a Whole New Level
Nov 11, 2019We’re thrilled to announce that we raised $3 million to speed up our growth and redefine the workspace as we know it. We will use the investment to take the user experience, the functionality depth of our products and the services we provide to a new level. Curious to learn the details? Check this post out!
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Why You Shouldn’t Build Your Own Coworking Software
Sep 25, 2019Before you decide to go that path of building your own coworking software, start by asking yourself these hard questions: Why do you want to build it? Can you build it? Can you support and maintain it? Unless you are genuinely a ‘tech’ company you should almost always buy rather than build. Read the post to find out why.
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OfficeRnD: Making Flexible Working The Way of Working
Mar 28, 2019Making flexible working the way of working has always been our main goal. How do we help that vision come true? Read our blog post to find out!
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Add ons:
Add ons:
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Basic Onboarding
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Standard Onboarding
-
Premium Onboarding
-
Basic Support Package
-
Standard Support Package
-
Premium Support Package
-
Monthly Q&A Support Sessions
-
Community Module
-
Billing Module
-
Meeting Room Bookings Module
-
Contracts Module
-
Inventory & Space Module
-
Collaboration Module
-
Billing Reports
-
Occupancy & Utilization Reports
Overview
Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you аre ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.
Key Details
- PriceFREE
- SettingRemote
- Duration2h
Overview
Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.
What’s Included:
- Together we will outline an onboarding plan with action items and milestones.
- We will regularly review the progress of the setup and guide you to the next steps.
- Together we will create strategies for addressing complex use cases.
- We will guide you over email and screen-sharing calls.
- We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
- We will help you set up and run your first bill run. We will also help you automate all the others.
- 2 training modules.
Key Details
- Price$299
- SettingRemote
- Duration6h
Overview
This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.
What’s Included:
- Together we will outline an onboarding plan with action items and milestones.
- We will regularly review the progress of the setup and guide you to the next steps.
- Together we will create strategies for addressing complex use cases.
- We will guide you over email and screen-sharing calls.
- We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
- We will help you set up and run your first bill run. We will also help you automate all the others.
- 4 training modules
Key Details
- Price$599
- SettingRemote
- Duration12h
Overview
Get familiar with the essentials in the Basic Support Package.
What’s Included:
- Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
- Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
- Onboarding – Basic onboarding
- Initial Response Time – Normal severity (24h), Restricted Operation (24h) and Critical (4h)
Key Details
- PriceFREE
- Setting Remote
Overview
Get familiar with the essentials in the Standard Support Package.
What’s Included:
- Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
- Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
- Dedicated Q&A Support Sessions (1 hour / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
- Onboarding – Basic Onboarding
- Initial Response Time – Normal severity (24h), Restricted Operation (16h) and Critical (4h)
Key details
- Price$149
- SettingRemote
Overview
Get familiar with the essentials in the Premium Support Package.
What’s Included:
- Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
- Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
- Dedicated Q&A Support Sessions (4 hours / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
- Onboarding – Basic Onboarding
- Initial Response Time – Normal severity (24h), Restricted Operation (8h) and Critical (1h)
Key details
- Price$299
- SettingRemote
Overview
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.
What’s Included:
- You get direct access to a lead support specialist.
- We will prioritize your support requests.
- Together we will discuss strategies for addressing custom use cases.
- Together we will discuss your feature requests.
- Together we will troubleshoot any issues.
- We will show you the latest new features in the system.
Key Details
- Price$150/month
- SettingRemote
- Duration4h/month
Overview
We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. We’ll demonstrate how to create memberships for members, change their status and invite them on the members portal.
Learn How To:
- Add a company.
- Add a company member.
- Add an individual member.
- Assign a membership to a member.
- Invoice memberships in 3,6 or 12-month periods.
- Add a one-off fee to a member’s profile.
- Invite a member to the members portal.
- Invite multiple members to the members portal.
- Change the email of a member.
- Pause a membership.
- Mark companies and members as former and what that means for their access to the portal.
- Manually add day passes.
- Add custom properties to a company/member.
- Extend the information captured for opportunities.
Key Details
- Price$150
- SettingRemote
- Duration60min
Overview
We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.
Learn How To:
- Configure your tax rates and revenue accounts.
- Add discounts and apply those to memberships.
- Review the billing settings and automate billing operations.
- Raise an invoice
- Raise multiple invoices with a manual BillRun.
- Understand invoice statuses.
- Edit an invoice.
- Charge invoices.
- Record a refund on invoices.
- Create an invoice for a period of longer than 1 month.
- Review outstanding not-invoiced fees and memberships.
Key Details
- Price$150
- SettingRemote
- Duration60min
Overview
We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits – hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.
Learn How To:
- Understand resource rates and how to add one.
- Add a meeting room and set its privacy.
- Configure booking and cancellation policies.
- Add a booking.
- Update and cancel a booking.
- Add extras as purchasable options available with a meeting room booking.
- Manually add booking credits to members.
- Invoice bookings.
- Review bookings and take advantage of the Bookings Report.
- Change the business hours of the space.
- Change the visibility of the bookings on the members portal.
Key Details
- Price$150
- SettingRemote
- Duration60min
Overview
We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.
Learn How To:
- Use contracts and what they are for.
- Create a Membership Agreement, a License Agreement or a Lease Agreement.
- Add a contract.
- Generate a contract PDF document.
- Sign a contract.
- Differentiate memberships attached to a contract.
- Different stages of a contract and how to terminate it.
- Configure and implement a contract approval process.
Key Details
- Price$100
- SettingRemote
- Duration30min
Overview
We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.
Learn How To:
- Understand the default resource types and how to track their occupancy and utilization.
- Create private offices and desks.
- Assign resources to members.
- Assign memberships on the floorplan.
- Relocate a membership.
- Upgrade or downgrade a membership on the floorplan.
- Change a meeting room to an office and vice versa.
- Replace a dedicated desk with a hotdesk and vice versa.
- Create custom resource types.
Key Details
- Price$100
- SettingRemote
- Duration30min
Overview
We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.
Learn How To:
- Take a short overview of the members portal and the different type of users and their permissions.
- Add posts.
- Add events.
- Add benefits.
- Add How-To Guides.
- Find where members can add issues and where you can review them.
- Set up integration with Slack and its benefits.
- Connect OfficeRnD with Eventbrite using Zapier.
Key Details
- Price$100
- SettingRemote
- Duration30min
Overview
We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Learn How To:
- Find the billing charts available on the OfficeRnD Dashboard
- Use the Revenue Dashboard
- Use the Memberships Dashboard
- Use the Projected Revenue Report
- Use the Invoiced Revenue Report
- Export invoices.
- Customize the invoices export.
- Use the Memberships Report.
- Use the Members Report.
Key Details
- Price$100
- SettingRemote
- Duration30min
Overview
We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Learn How To:
- Use the Occupancy Dashboards.
- Use the Occupancy Report for private offices and dedicated desks.
- Use the Occupancy Interval report.
- Use the Resource Utilization report.
Key Details
- Price$100
- SettingRemote
- Duration30min
Overview
Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you аre ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.
Key Details
- PriceFREE
- SettingRemote
- Duration2h
Overview
Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.
What’s Included:
- Together we will outline an onboarding plan with action items and milestones.
- We will regularly review the progress of the setup and guide you to the next steps.
- Together we will create strategies for addressing complex use cases.
- We will guide you over email and screen-sharing calls.
- We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
- We will help you set up and run your first bill run. We will also help you automate all the others.
- 2 training modules.
Key Details
- Price$299
- SettingRemote
- Duration6h
Overview
This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.
What’s Included:
- Together we will outline an onboarding plan with action items and milestones.
- We will regularly review the progress of the setup and guide you to the next steps.
- Together we will create strategies for addressing complex use cases.
- We will guide you over email and screen-sharing calls.
- We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
- We will help you set up and run your first bill run. We will also help you automate all the others.
- 4 training modules
Key Details
- Price$599
- SettingRemote
- Duration12h
Overview
Get familiar with the essentials in the Basic Support Package.
What’s Included:
- Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
- Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
- Onboarding – Basic onboarding
- Initial Response Time – Normal severity (24h), Restricted Operation (24h) and Critical (4h)
Key Details
- PriceFREE
- Setting Remote
Overview
Get familiar with the essentials in the Standard Support Package.
What’s Included:
- Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
- Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
- Dedicated Q&A Support Sessions (1 hour / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
- Onboarding – Basic Onboarding
- Initial Response Time – Normal severity (24h), Restricted Operation (16h) and Critical (4h)
Key details
- Price$149
- SettingRemote
Overview
Get familiar with the essentials in the Premium Support Package.
What’s Included:
- Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
- Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
- Dedicated Q&A Support Sessions (4 hours / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
- Onboarding – Basic Onboarding
- Initial Response Time – Normal severity (24h), Restricted Operation (8h) and Critical (1h)
Key details
- Price$299
- SettingRemote
Overview
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.
What’s Included:
- You get direct access to a lead support specialist.
- We will prioritize your support requests.
- Together we will discuss strategies for addressing custom use cases.
- Together we will discuss your feature requests.
- Together we will troubleshoot any issues.
- We will show you the latest new features in the system.
Key Details
- Price$150/month
- SettingRemote
- Duration4h/month
Overview
We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. We’ll demonstrate how to create memberships for members, change their status and invite them on the members portal.
Learn How To:
- Add a company.
- Add a company member.
- Add an individual member.
- Assign a membership to a member.
- Invoice memberships in 3,6 or 12-month periods.
- Add a one-off fee to a member’s profile.
- Invite a member to the members portal.
- Invite multiple members to the members portal.
- Change the email of a member.
- Pause a membership.
- Mark companies and members as former and what that means for their access to the portal.
- Manually add day passes.
- Add custom properties to a company/member.
- Extend the information captured for opportunities.
Key Details
- Price$150
- SettingRemote
- Duration60min
Overview
We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.
Learn How To:
- Configure your tax rates and revenue accounts.
- Add discounts and apply those to memberships.
- Review the billing settings and automate billing operations.
- Raise an invoice
- Raise multiple invoices with a manual BillRun.
- Understand invoice statuses.
- Edit an invoice.
- Charge invoices.
- Record a refund on invoices.
- Create an invoice for a period of longer than 1 month.
- Review outstanding not-invoiced fees and memberships.
Key Details
- Price$150
- SettingRemote
- Duration60min
Overview
We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits – hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.
Learn How To:
- Understand resource rates and how to add one.
- Add a meeting room and set its privacy.
- Configure booking and cancellation policies.
- Add a booking.
- Update and cancel a booking.
- Add extras as purchasable options available with a meeting room booking.
- Manually add booking credits to members.
- Invoice bookings.
- Review bookings and take advantage of the Bookings Report.
- Change the business hours of the space.
- Change the visibility of the bookings on the members portal.
Key Details
- Price$150
- SettingRemote
- Duration60min
Overview
We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.
Learn How To:
- Use contracts and what they are for.
- Create a Membership Agreement, a License Agreement or a Lease Agreement.
- Add a contract.
- Generate a contract PDF document.
- Sign a contract.
- Differentiate memberships attached to a contract.
- Different stages of a contract and how to terminate it.
- Configure and implement a contract approval process.
Key Details
- Price$100
- SettingRemote
- Duration30min
Overview
We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.
Learn How To:
- Understand the default resource types and how to track their occupancy and utilization.
- Create private offices and desks.
- Assign resources to members.
- Assign memberships on the floorplan.
- Relocate a membership.
- Upgrade or downgrade a membership on the floorplan.
- Change a meeting room to an office and vice versa.
- Replace a dedicated desk with a hotdesk and vice versa.
- Create custom resource types.
Key Details
- Price$100
- SettingRemote
- Duration30min
Overview
We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.
Learn How To:
- Take a short overview of the members portal and the different type of users and their permissions.
- Add posts.
- Add events.
- Add benefits.
- Add How-To Guides.
- Find where members can add issues and where you can review them.
- Set up integration with Slack and its benefits.
- Connect OfficeRnD with Eventbrite using Zapier.
Key Details
- Price$100
- SettingRemote
- Duration30min
Overview
We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Learn How To:
- Find the billing charts available on the OfficeRnD Dashboard
- Use the Revenue Dashboard
- Use the Memberships Dashboard
- Use the Projected Revenue Report
- Use the Invoiced Revenue Report
- Export invoices.
- Customize the invoices export.
- Use the Memberships Report.
- Use the Members Report.
Key Details
- Price$100
- SettingRemote
- Duration30min
Overview
We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Learn How To:
- Use the Occupancy Dashboards.
- Use the Occupancy Report for private offices and dedicated desks.
- Use the Occupancy Interval report.
- Use the Resource Utilization report.
Key Details
- Price$100
- SettingRemote
- Duration30min
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| Plan Overview | |||
| What's included? | 100 members 1 location | 200 members 2 locations | tailor-made plan to match your business needs |
| Additional members | Add-on | Add-on | |
| Additional locations | Add-on | ||
| Members limit | 200 members | 500 members | custom |
| Locations limit | 1 location | 4 locations | custom |
| Contracts and memberships | |||
| Membership management | ✔ | ✔ | ✔ |
| Full-range contract types | ✔ | ✔ | ✔ |
| Customizable contract templates | ✔ | ✔ | ✔ |
| Contract lifecycle management | ✔ | ✔ | ✔ |
| Configurable stepped deals | ✔ | ✔ | ✔ |
| Contract approval workflow | ✔ | ✔ | ✔ |
| Billing and payments | |||
| Custom recurring and one-off plans | ✔ | ✔ | ✔ |
| Automatic billing and invoicing | ✔ | ✔ | ✔ |
| Payment gateway integrations | ✔ | ✔ | ✔ |
| Deep integration with Xero and Quickbooks | ✔ | ✔ | ✔ |
| Meeting room bookings | |||
| Meeting room inventory and pricing management | ✔ | ✔ | ✔ |
| Allocate hourly or monetary credits to memberships | ✔ | ✔ | ✔ |
| Set rules for meeting room bookings and cancelations | ✔ | ✔ | ✔ |
| Public meeting room booking portal | ✔ | ✔ | ✔ |
| Member apps | |||
| OfficeRnD Members (mobile app) | ✔ | ✔ | ✔ |
| OfficeRnD Members (web portal) | ✔ | ✔ | ✔ |
| OfficeRnD Members (branded apps) + push notifications | Add-on | Add-on | ✔ |
| OfficeRnD Rooms | ✔ | ✔ | ✔ |
| OfficeRnD Reception | Add-on | ✔ | ✔ |
| Reporting and analytics | |||
| Revenue report | ✔ | ✔ | ✔ |
| Occupancy report | ✔ | ✔ | ✔ |
| Invoices and ballance | ✔ | ✔ | ✔ |
| Space growth | ✔ | ✔ | ✔ |
| Check-ins | ✔ | ✔ | ✔ |
| Lead and member management | |||
| Member and company accounts | ✔ | ✔ | ✔ |
| Leads and opportunities | ✔ | ✔ | ✔ |
| Guest management | ✔ | ✔ | ✔ |
| Issue tracking | ✔ | ✔ | ✔ |
| Occupancy and resources | |||
| Interactive floor plans | ✔ | ✔ | ✔ |
| Visual resource management | ✔ | ✔ | ✔ |
| Occupancy dashboards | ✔ | ✔ | ✔ |
| Utilization reports | ✔ | ✔ | ✔ |
| Custom resources | ✔ | ✔ | ✔ |
| Integrations | |||
| Accounting | |||
| Xero | ✔ | ✔ | ✔ |
| QuickBooks | ✔ | ✔ | ✔ |
| Payment | |||
| Stripe | ✔ | ✔ | ✔ |
| GoCardless | ✔ | ✔ | ✔ |
| Paypal | ✔ | ✔ | ✔ |
| Authorize.net | Add-on | ✔ | ✔ |
| Braintree | ✔ | ✔ | |
| Forte | ✔ | ✔ | |
| Placepay | ✔ | ✔ | |
| Ezidebit | ✔ | ✔ | |
| Omise | ✔ | ✔ | |
| Bottomline | ✔ | ✔ | |
| WorldPay | ✔ | ✔ | |
| CardConnect | ✔ | ✔ | |
| PayDock | ✔ | ✔ | |
| Door Access | |||
| Salto KS | ✔ | ✔ | ✔ |
| Salto ProAccess | Add-on | Add-on | ✔ |
| KISI | ✔ | ✔ | ✔ |
| Brivo | ✔ | ✔ | ✔ |
| Printing | |||
| ezeep | ✔ | ✔ | ✔ |
| WiFi Network / Check-in | |||
| Medusa WiFi | ✔ | ✔ | ✔ |
| MikroTik | ✔ | ✔ | ✔ |
| Aruba | ✔ | ✔ | ✔ |
| Iron Wifi | ✔ | ✔ | ✔ |
| Cisco Meraki | ✔ | ✔ | ✔ |
| CRM | |||
| HubSpot CRM | ✔ | ✔ | ✔ |
| Capsule | ✔ | ✔ | ✔ |
| Rialto | ✔ | ✔ | ✔ |
| Collaboration & Community | |||
| Slack | ✔ | ✔ | ✔ |
| Google Calendar | ✔ | ✔ | ✔ |
| Zapier | ✔ | ✔ | ✔ |
| Included.co | ✔ | ✔ | ✔ |
| Electronic Signatures | |||
| HelloSign | ✔ | ✔ | ✔ |
| *additional charges per eSignature | *additional charges per eSignature | *additional charges per eSignature | |
| Security & Extensibility | |||
| Single sign-on (SSO) | Add-on | ✔ | |
| Webhooks | Add-on | ✔ | |
| API access | ✔ | ||
| Test environment | Add-on | ✔ | |
| Customer Success & Support | |||
| Standard | ✔ | ✔ | |
| Premium | Add-on | Add-on | |
| Ultimate | Add-on | Add-on | ✔ |
| Dedicated Customer Success Manager | ✔ | ||
Customer Service Plans
-
Standard
Contact us -
Premium
Contact us -
Ultimate
Contact us
| During Your Onboarding Period | |||
| Dedicated Onboarding Specialist | ✔ | ✔ | |
| Onboarding Calls and/or Training Sessions | 2 hours | 3 hours/month | 5 hours/month |
| After Your Onboarding Period | |||
| Access to Documentation Portal and Resources | ✔ | ✔ | ✔ |
| Email & Chat Support | ✔ | ✔ | ✔ |
| Priority Case Handling | ✔ | ✔ | |
| Dedicated Support Specialist | ✔ | ||
| Dedicated Q&A Support Sessions | 2 hours/month | 4 hours/month | |
| Support Response Time | |||
| Critical | 4h | 2h | 1h |
| Restricted Operations | 24h | 12h | 8h |
| Normal Severity | 24h | 20h | 10h |