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CEO and Co-founder of OfficeRnD
A long time ago in a village far far away two humans were working together on a new product for cutting trees. This is (perhaps) how the first office came to existence. It wasn’t a corner office but it had a beautiful view, garden, plenty of space, natural light, air conditioning and music in the background. Humans were working in these perfectly conditioned open spaces for the next few million years until the ancient Roman bureaucracy reimagined this space and named it officium – the Latin word for ‘service’.
The office as a working environment did not become popular until after the rise of the complex organizations in 18th century. The office buildings were born. Quickly and rapidly they spread across the globe. People were dreaming to have a job and work in an office. This is when the first office problems started to get momentum. The more people were working in offices the more privacy they wanted – from cubicals to corner offices – people strived for isolation. These new offices weren’t open, spacious and green anymore. Natural light was a rare treat and the air conditioning wasn’t ok at all. The new office was dividing instead of connecting people.
In the early 21st century a new office trend emerged – the coworking. It is a brilliant idea to share the same office with other like-minded humans. This was an important step towards bringing people together and removing the office barriers created in the office. A new profession, the community manager, also was born. The community manager engineers new ways of communication between people in a shared office so they can create more value together. But the community manager was overwhelmed with administrative tasks, totally unrelated to … building the community. They had to deal with invoices and contracts, manage payments, book meeting rooms, deal with facility management, availability & occupancy of desks, marketing and hundreds of other tasks. They were using spreadsheets, custom tools, and sticky notes to manage the office and their members.
Runway East
We started OfficeRnD with one simple idea – to make the office management easier and more transparent thus making everyone in the office happier, healthier, more productive and innovative. Our mission is to make the office a better place through innovative technologies.
We love the coworking idea, so it was an easy decision to start by making the coworking spaces better. OfficeRnD offloads the boring, repetitive tasks from the community (office) managers so they can focus on creating a real community by bringing people together and helping them build better businesses.
For less than a year we developed a great product and released 173 versions of it. Our first paying customers are among the coolest coworking spaces in London – Central Working, Rainmaking Loft and Runway East to name a few.
According to Grant Powell, Managing Director at Central Working, London:
Office RnD has enabled greater clarity around our business through it’s business intelligence platform, allowing us to plan and deliver the best service to our members. Their flexibility in shaping this tool to our core business needs has made working with them effortless. At Central Working we had searched for many systems before selecting Office RnD, we would highly recommend them.
We raised two times during 2015. We started at PiLabs – the first proptech accelerator in Europe. Just a month ago we closed our next round of investment led by Launchub – one of the best Southeastern Europe seed funds. The round was joined by two of the founders of Telerik, the world’s most famous provider of development tools.
Now we have a simple task ahead – to make the office a better place through innovative technologies. From the coworking spaces to the serviced offices and business centres, OfficeRnD will set new standards in the shared workspace management.
To be continued. Until then sign up and join the coolest London coworking spaces using OfficeRnD.
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Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you аre ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.
Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.
This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.
Get familiar with the essentials in the Basic Support Package.
Get familiar with the essentials in the Standard Support Package.
Get familiar with the essentials in the Premium Support Package.
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.
We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. We’ll demonstrate how to create memberships for members, change their status and invite them on the members portal.
We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.
We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits – hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.
We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.
We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.
We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.
We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you аre ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.
Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.
This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.
Get familiar with the essentials in the Basic Support Package.
Get familiar with the essentials in the Standard Support Package.
Get familiar with the essentials in the Premium Support Package.
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.
We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. We’ll demonstrate how to create memberships for members, change their status and invite them on the members portal.
We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.
We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits – hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.
We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.
We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.
We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.
We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Plan Overview | |||
What's included? | 100 members 1 location | 200 members 2 locations | tailor-made plan to match your business needs |
Additional members | Add-on ![]() | Add-on ![]() | |
Additional locations | Add-on ![]() | ||
Members limit | 200 members | 500 members | custom |
Locations limit | 1 location | 4 locations | custom |
Contracts and memberships | |||
Membership management | ✔ | ✔ | ✔ |
Full-range contract types | ✔ | ✔ | ✔ |
Customizable contract templates | ✔ | ✔ | ✔ |
Contract lifecycle management | ✔ | ✔ | ✔ |
Configurable stepped deals | ✔ | ✔ | ✔ |
Contract approval workflow | ✔ | ✔ | ✔ |
Billing and payments | |||
Custom recurring and one-off plans | ✔ | ✔ | ✔ |
Automatic billing and invoicing | ✔ | ✔ | ✔ |
Payment gateway integrations | ✔ | ✔ | ✔ |
Deep integration with Xero and Quickbooks | ✔ | ✔ | ✔ |
Meeting room bookings | |||
Meeting room inventory and pricing management | ✔ | ✔ | ✔ |
Allocate hourly or monetary credits to memberships | ✔ | ✔ | ✔ |
Set rules for meeting room bookings and cancelations | ✔ | ✔ | ✔ |
Public meeting room booking portal | ✔ | ✔ | ✔ |
Member apps | |||
Members mobile app | ✔ | ✔ | ✔ |
Member portal | ✔ | ✔ | ✔ |
Branded apps + push notifications ![]() | Add-on | Add-on | ✔ |
Rooms tablet app | ✔ | ✔ | ✔ |
Reception tablet app![]() | Add-on | ✔ | ✔ |
Reporting and analytics | |||
Revenue report | ✔ | ✔ | ✔ |
Occupancy report | ✔ | ✔ | ✔ |
Invoices and ballance | ✔ | ✔ | ✔ |
Space growth | ✔ | ✔ | ✔ |
Check-ins | ✔ | ✔ | ✔ |
Analytics Core NEW | ✔ | ✔ | ✔ |
Lead and member management | |||
Member and company accounts | ✔ | ✔ | ✔ |
Leads and opportunities | ✔ | ✔ | ✔ |
Guest management | ✔ | ✔ | ✔ |
Issue tracking | ✔ | ✔ | ✔ |
Occupancy and resources | |||
Interactive floor plans | ✔ | ✔ | ✔ |
Visual resource management | ✔ | ✔ | ✔ |
Occupancy dashboards | ✔ | ✔ | ✔ |
Utilization reports | ✔ | ✔ | ✔ |
Custom resources | ✔ | ✔ | ✔ |
Integrations | |||
Accounting | |||
Xero | ✔ | ✔ | ✔ |
QuickBooks | ✔ | ✔ | ✔ |
Payment | |||
Stripe | ✔ | ✔ | ✔ |
GoCardless | ✔ | ✔ | ✔ |
Paypal | ✔ | ✔ | ✔ |
Authorize.net | Add-on | ✔ | ✔ |
Braintree | ✔ | ✔ | |
Forte | ✔ | ✔ | |
Placepay | ✔ | ✔ | |
Ezidebit | ✔ | ✔ | |
Omise | ✔ | ✔ | |
Bottomline | ✔ | ✔ | |
WorldPay | ✔ | ✔ | |
CardConnect | ✔ | ✔ | |
PayDock | ✔ | ✔ | |
Door Access | |||
Salto KS | ✔ | ✔ | ✔ |
Salto ProAccess ![]() | Add-on | Add-on | ✔ |
KISI | ✔ | ✔ | ✔ |
Brivo | ✔ | ✔ | ✔ |
Printing | |||
ezeep | ✔ | ✔ | ✔ |
WiFi Network / Check-in | |||
Medusa WiFi | ✔ | ✔ | ✔ |
MikroTik | ✔ | ✔ | ✔ |
Aruba | ✔ | ✔ | ✔ |
Iron Wifi | ✔ | ✔ | ✔ |
Cisco Meraki | ✔ | ✔ | ✔ |
CRM | |||
HubSpot CRM | ✔ | ✔ | ✔ |
Capsule | ✔ | ✔ | ✔ |
Rialto | ✔ | ✔ | ✔ |
Collaboration & Community | |||
Slack | ✔ | ✔ | ✔ |
Google Calendar | ✔ | ✔ | ✔ |
Zapier | ✔ | ✔ | ✔ |
Included.co | ✔ | ✔ | ✔ |
Electronic Signatures | |||
HelloSign | ✔ | ✔ | ✔ |
*additional charges per eSignature | *additional charges per eSignature | *additional charges per eSignature | |
Security & Extensibility | |||
Single sign-on (SSO) ![]() | Add-on | ✔ | |
Webhooks ![]() | Add-on | ✔ | |
API access ![]() | ✔ | ||
Test environment ![]() | Add-on | ✔ | |
Customer Success & Support | |||
Standard | ✔ | ✔ | |
Ultimate | Add-on | Add-on | ✔ |
Dedicated Customer Success Manager | ✔ |
During Your Onboarding Period | |||
Dedicated Onboarding Specialist | ✔ | ✔ | |
Onboarding Calls and/or Training Sessions | 2 hours | 3 hours/month | 5 hours/month |
After Your Onboarding Period | |||
Access to Documentation Portal and Resources | ✔ | ✔ | ✔ |
Email & Chat Support ![]() | ✔ | ✔ | ✔ |
Priority Case Handling | ✔ | ✔ | |
Dedicated Support Specialist | ✔ | ||
Phone Support NEW![]() | ✔ | ||
Dedicated Q&A Support Sessions | 2 hours/month | 4 hours/month | |
Document & Template Customization ![]() | Add-on ![]() | 1 doc/month | 2 docs/month |
Support Response Time | |||
Critical | 4h | 2h | 1h |
Restricted Operations | 24h | 12h | 8h |
Normal Severity | 24h | 20h | 10h |