Application Support Specialist

Sofia, Bulgaria

About us

We are powering the workspace transformation through technology.

We started OfficeRnD becauseΒ we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals. Because of that, every day we strive to help flexible workspaces – the champions of the future of work, deliver amazing experiences to their customers, more power to their brand, and sustainable growth to their business.

OfficeRnD is a SaaS platform helping our clients maximize productivity and improve members’ experience. We’re a high-growth international startup and since we started in 2015, we’ve grown the team to 100+ people in 4 international offices and built a loyal customer base of over 1000+ spaces in 35 countries who love what we do.

About the role

As an Application Support Specialist in OfficeRnD you will be supporting our SaaS platform and mobile apps. This role will give you the opportunity to expand your knowledge and skill set by addressing a wide range of product related questions. The OfficeRnD platform is vast and complex, it integrates with different payment gateways, accounting systems, CRM systems, door access systems. It allows our customers to track sales deals, manage memberships, order purchases, raise invoices and contracts, and collaborate with their communities.Β 

The complexity and variety of the tools we offer will give you the opportunity to learn a lot about how SaaS platforms work, understand REST API calls, learn how to edit document templates via HTML and CSS and much more. As an Application Support Specialist you will closely work with our product, development, and QA teams capturing feedback from our customers, investigating bug reports, and complex use-cases.Β 

What you’ll do:

  • Address customer queries over email, chat, phone, and remote sessions in a timely and professional manner.
  • Research reported problems, work together with the software development and QA teams to isolate and confirm bug reports, and log them in the backlog.
  • Use Postman, HTML and CSS to investigate and implement customer requests.
  • Capture customer feedback and feature requests, communicate them clearly with the product management team, and add them to the backlog
  • Collaborate with members of different teams across the organization to exchange knowledge, provide valuable feedback and direct the growth of our product and services.
  • Build a relationship with the clients, anticipating their needs and proactively attending to their issues before they occur.
  • Understand the key business drivers and use this understanding to accomplish your work and contribute to the team’s efforts to achieve our business goals.

Type of shifts:

Depending on the team’s schedule, the beginning and the end of the work hours are flexible in the range 7 AM – 7 PM. Each work day is 8 effective hours. Meaning that you would start work between 7 and 10 AM and end between 4 and 7 PM, including the breaks.

What you need to succeed:

  • 1.5+ years of relevant experience in a technical support position.
  • Comfortable working in and assisting others through help desk software, such as Zendesk as well as with remote access desktop programs.
  • Thorough understanding of support processes, such as ticket prioritization, assignment, escalation.Β 
  • Strong problem-solving and troubleshooting skills.
  • Proven customer-focused mindset.
  • Strong communication skills with fluency in written and spoken English.
  • Time management and multitasking skills.
  • Eagerness to dive into technical issues and understand our platform inside and out.
  • Knowledge of HTML, CSS, and/or REST requests is considered a plus.
  • A bachelor’s degree in computer science or a related technology field is preferred.
  • Experience with accounting software, CRM tools or email domains is considered a plus.

What we offer:

  • Premium health insurance incl. dental
  • 1 day off for your birthdayΒ 
  • 5 bonus days off after your first year with usΒ 
  • Full remuneration of your first 3 days of sick leave
  • A one-time BGN 300 home-office bonus upon sign-in. This can go towards furnishing the home office better and more ergonomically, peripherals, stationary, coffee machine, etc.
  • A fantastic work hard/play hard start-up environment – we have numerous social events and team outings, currently we’re having lots of fun online πŸ™‚
  • Take part in many sports activities and enjoy a co-funded MultiSport card
  • Opportunity to work in Bulgaria’s top tech incubator/coworking space – Campus X
Sounds interesting? Hit the APPLY button or simply send us your CV at hc@officernd.com

Making flexible working the way of working

Making flexible working the way of working has always been our main goal.

We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals.

Because of that, every day we strive to help flexible workspaces – the champions of the future of work, deliver amazing experienceΒ to their customers, more power to their brand, and sustainable growth to their business.

  • 4

    Global Offices

  • 2000+

    Spaces Trust Us

  • $15M

    FundingΒ 

  • 100+

    Teammates

Miroslav Miroslavov

CEO & Co-founder

We build our tech and our team to help you run the world’s best workplace; delivering amazing experience to your customers, more power to your brand, and sustainable growth to your business.