Customer Onboarding Specialist

Atlanta or Texas

About us

We are powering the workspace transformation through technology. OfficeRnD is a SaaS platform helping our clients maximize productivity and improve members’ experience. We’re a high-growth international startup and since we started in 2015 we grew the team to 100+ people in 4 international offices and built a loyal customer base of over 1000+ spaces in 35 countries who love what we do.

About the role

If you are an Implementation, Onboarding ΠΎr Training Specialist looking for new exciting opportunities, you are organized and proactive, and you like to train others, this is the perfect fit for you. We’ll help you grow as a world-class customer success professional in the SaaS world. Come join our fun and super driven team, and help us deliver experiences that our customers will never forget.

What you’ll do

  • Drive the onboarding, system adoption, and happiness of our customers throughout their entire lifecycle with the product.
  • Build a trusting relationship with the client, anticipating their needs and proactively attending to their issues before they occur.
  • Ensure a seamless and successful onboarding experience for customers.
  • Design and facilitate system trainings to customers and their teams.
  • Measure training progress toward successfully meeting clients’ expectations.
  • Address customers’ support queries in a timely and professional manner.
  • Be the voice of the customer – capture customers’ feedback and feature requests, communicate them clearly with the Product Management team and add them to the backlog.
  • Playing a vital role in the research of reported problems, work with the development team to isolate, and confirm bug reports and log them in the backlog.

What you need to succeed:

  • Excellent communication skills.
  • Proven customer-focused mindset. You are eager to roll up your sleeves and help new clients get onboard with our product – there is no task β€˜too small’ when it comes to helping our clients succeed.
  • You are a natural networker and relationship builder, comfortable working cross functionally.
  • Previous experience in a customer-facing role in a SaaS company (preferably in onboarding/enablement).
  • Problem-solving attitude and attention to details.
  • Organizational and planning skills to manage your time and to meet deadlines and objectives.

What we offer in return:

  • A front-row seat in a high-growth startup building its own products.
  • Competitive remuneration and performance bonuses.
  • 401(k) matching.
  • Healthcare benefits, including dental and vision.
  • Social events and team outings… after the pandemic. We are currently having lots of online fun.
  • A fantastic work hard/play hard start up environment.
  • 20 paid vacation days. Additional vacation days after your first year with us + 5 days a year.
  • Bonus day off for your birthday.
  • Paid sick leave.
  • Flexible work time and generous remote work allowance.

Sounds interesting? Hit the APPLY button or simply send us your CV at hc@officernd.com

Making flexible working the way of working

Making flexible working the way of working has always been our main goal.

We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals.

Because of that, every day we strive to help flexible workspaces – the champions of the future of work, deliver amazing experienceΒ to their customers, more power to their brand, and sustainable growth to their business.

  • 4

    Global Offices

  • 2000+

    Spaces Trust Us

  • $15M

    FundingΒ 

  • 100+

    Teammates

Miroslav Miroslavov

CEO & Co-founder

We build our tech and our team to help you run the world’s best workplace; delivering amazing experience to your customers, more power to your brand, and sustainable growth to your business.