Customer Success Manager (Atlanta or Texas)

Atlanta, Georgia or Texas

About us

We are powering the workspace transformation through technology. We started OfficeRnD becauseΒ we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals. Because of that, every dayΒ we strive to help flexible workspaces – the champions of the future of work,Β deliver amazing experienceΒ to their customers,Β more powerΒ to their brand, andΒ sustainable growthΒ to their business.

OfficeRnD is a SaaS platform helping our clients maximize productivity and improve members experience. We’re a high-growth international startup and since we started in 2015 we grew the team to 100+ people in 4 international offices and built a loyal customer base of over 1000+ spaces in 35 countries who love what we do.

About the role

As a Customer Success Manager you will be responsible for the successful implementation and adoption of OfficeRnD on the customer side. You would partner with our customers by building setup and training plans, providing guidance and support throughout the onboarding, along with managing high-profile accounts throughout the different customer stages.Β You would also be responsible for tracking key customer success metrics; driving best practices, and implementing customer success methodologies that accelerate our customers’ growth and expand their usage of the platform.

What you need to succeed:

  • Experience in a Customer Success Management role in a SaaS company.
  • Ability to identify and manage customer escalations.
  • Experience with being responsible for customer revenue growth.
  • Proven customer-focused mindset.
  • Ability to identify and manage customer escalations.
  • Excellent communication and interpersonal skills, experience in leading online meetings.
  • Great time-management skills.

What you’ll do:

  • Build a relationship with the client – anticipating their needs, future business plans, and proactively attending to their roadblocks before they occur.
  • Perform executive business and renewal reviews with the customers, ensuring that their plans are going well. No obstacles related to their contract renewals will be part of your goals.
  • Clearly communicate instructions and guidance to our customers via written communication and/or web assistance meetings.
  • Define and analyze customer success KPIs to identify areas for improvements.
  • Present new and valuable software features to customers helping them expand and increase their revenue.
  • Implementing customer success methodologies to reduce churn, and increase customer loyalty.
  • Convert concerned customers into advocates of OfficeRnD through superior customer care.
  • Capture customer’s feedback and feature requests, communicate them clearly to the product management team and add them to the backlog in order to continually improve the customer experience.
  • Research reported problems, work with the product, onboarding, and support teams to isolate and confirm bug reports.
  • Address customer’s queries in a timely and professional manner.

What we offer:

  • A front-row seat in a high-growth startup building its own products.
  • Competitive remuneration and performance bonuses.
  • 401(k) matching.
  • Healthcare benefits, including dental and vision.
  • Social events and team outings… after the pandemic. We are currently having lots of online fun.
  • A fantastic work hard/play hard start up environment.
  • 20 paid vacation days. Additional vacation days after your first year with us + 5 days a year.
  • Bonus day off for your birthday.
  • Paid sick leave.
  • Flexible work time and generous remote work allowance.
Sounds interesting? Hit the APPLY button or simply send us your CV at hc@officernd.com

Making flexible working the way of working

Making flexible working the way of working has always been our main goal.

We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals.

Because of that, every day we strive to help flexible workspaces – the champions of the future of work, deliver amazing experienceΒ to their customers, more power to their brand, and sustainable growth to their business.

  • 4

    Global Offices

  • 2000+

    Spaces Trust Us

  • $15M

    FundingΒ 

  • 100+

    Teammates

Miroslav Miroslavov

CEO & Co-founder

We build our tech and our team to help you run the world’s best workplace; delivering amazing experience to your customers, more power to your brand, and sustainable growth to your business.