Customer Success Manager (Sofia)

Sofia, Bulgaria

About us

We are powering the workspace transformation through technology.

We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals. Because of that, every day we strive to help flexible workspaces – the champions of the future of work, deliver amazing experiences to their customers, more power to their brand, and sustainable growth to their business.

OfficeRnD is a SaaS platform helping our clients maximize productivity and improve members’ experience. We’re a high-growth international startup and since we started in 2015, we’ve grown the team to 90+ people in 4 international offices and built a loyal customer base of over 1000+ spaces in 35 countries who love what we do.

About the role

You want to be a leader, coach, and advisor who ensures on-going relationships with customers, with a focus on delivering increasing value to them? You are enthusiastic about being part of a great international Customer Success Management team and being in the front row in an award-winning startup building its own product? If this sounds like you, please read on!Β 

As a Customer Success Manager you will be on a mission for the successful adoption of OfficeRnD on the customer side. If you join our team, you would partner with other departments and will be driving the outcomes necessary for the success of our customers with the OfficeRnD platform while focused on relationship building and utilization.

 

What you need to succeed:

  • Solid experience in account management roles in a software company, preferably SaaS product.
  • Experience with being responsible for customer revenue growth.
  • Proven customer-focused mindset.
  • Ability to identify and manage customer escalations.
  • Excellent communication and interpersonal skills, experience in leading online meetings.
  • Great time-management skills.
  • Experience in sales or a customer onboarding role is a plus.

What you’ll do:

  • Build a relationship with the client – anticipating their needs, future business plans, and proactively attending to their roadblocks before they occur.
  • Perform executive business and renewal reviews with the customers, ensuring that their plans are going well. No obstacles related to their contract renewals will be part of your goals.
  • Clearly communicate instructions and guidance to our customers via written communication and/or web assistance meetings.
  • Define and analyze customer success KPIs to identify areas for improvements.
  • Present new and valuable software features to customers helping them expand and increase their revenue.
  • Implementing customer success methodologies to reduce churn, and increase customer loyalty.
  • Convert concerned customers into advocates of OfficeRnD through superior customer care.
  • Capture customer’s feedback and feature requests, communicate them clearly to the product management team and add them to the backlog in order to continually improve the customer experience.
  • Research reported problems, work with the product, onboarding, and support teams to isolate and confirm bug reports.
  • Address customer’s queries in a timely and professional manner.

What we offer:

  • Generous social benefits package (additional health insurance incl. dental)
  • Co-funded MultiSport card
  • An extra day off for your birthday
  • 5 bonus days off a year, after your first year with us
  • Full remuneration of your first 3 days of sick leave
  • Generous remote work
  • A fantastic work hard/play hard start-up environment
  • Opportunity to work in Bulgaria’s top tech incubator/coworking space – Campus X
Sounds interesting? Hit the APPLY button or simply send us your CV at hc@officernd.com

Making flexible working the way of working

Making flexible working the way of working has always been our main goal.

We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals.

Because of that, every day we strive to help flexible workspaces – the champions of the future of work, deliver amazing experienceΒ to their customers, more power to their brand, and sustainable growth to their business.

  • 4

    Global Offices

  • 2000+

    Spaces Trust Us

  • $15M

    FundingΒ 

  • 100+

    Teammates

Miroslav Miroslavov

CEO & Co-founder

We build our tech and our team to help you run the world’s best workplace; delivering amazing experience to your customers, more power to your brand, and sustainable growth to your business.