Job Opening

Customer Success & Onboarding Specialist

Sofia, Bulgaria
Who are we:

Making coworking the way of working has been our goal from day one. We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals.

Because of that, every day we strive to help coworking spaces – the champions of the future of work, deliver better experiences to their customers, more power to their brand, and sustainable growth to their business.

 

About the role:

The Customer Success and OnBoarding Specialist is responsible for the successful implementation and adoption of OfficeRnD on the customer side. They build setup, training and customer success plans for our customers, providing guidance and support throughout the life cycle of customers.

 

Requirements:
  • 2+ years of experience in a customer-facing role.
  • Excellent communication skills.
  • Organizational and planning skills to manage their time and to meet deadlines and objectives.
  • A record of well-maintained relationship with peers. 
  • Positive attitude towards customers. 
  • Experience with SaaS systems.
  • Highly proficient in spoken and written English.
What you’ll do:
  • Manage the onboarding, system adoption, and happiness of a specific group of customers throughout their entire lifecycle with the product.
  • Build a relationship with the client, anticipating their needs and proactively attending to their issues before they occur.
  • Ensure a seamless and successful onboarding experience for customers.
  • Organize and provide training to customers and their teams.
  • Address customers queries in a timely and professional manner.
  • Capture customers feedback and feature requests, communicate them clearly with the product management and add them to the backlog.
  • Research reported problems, work with the development and support teams to isolate and confirm bug reports.
  • Increase customer engagement with the product; 
  • Present new and valuable features to customers;
  • Provide benchmark and other domain-specific expertise.
What we offer:
  • Competitive salary and bonus package.
  • Multisport card.
  • Health insurance.
  • Opportunity for a long-term growth within the company based on regular performance reviews.
  • Nice office environment with freshly delivered fruits and snacks.
  • Opportunity to impact the roadmap of the platform and all additional applications provided with it.
  • A front-row seat in a high-growth startup building its own product. You will learn how startups work and succeed by participating in processes shaping the company and our team – from marketing and sales to product management and development.
  • Great social events and other team outings.
  • Opportunity to work in Bulgaria’s top tech incubator/coworking space – CampusX.

Making Coworking The Way of Working

Making “coworking” the way of working has been our goal from day one. We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before, and connect you to like-minded professionals.

We started in a coworking space and we’ve moved from one space to another as we grew. We’re now a team of 40 strong, we’re spread around the world and we continue to work from coworking spaces. Why? Because for us it makes more sense to focus 100% (or 120%!) of our energy on our customers, and have someone else think about how our workspace can not only serve our immediate needs, but add value on top.

Because of that, every day we strive to help those champions of the future of work deliver better experiences to their customers, more power to their brand, and sustainable growth to their business.