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Job Opening

Customer Success and Onboarding Specialist

Sofia, Bulgaria

OfficeRnD is a cloud-based platform that helps Coworking Spaces, Serviced Offices and Business Centers manage their community and day-to-day operations. We’re an early-stage, high-growth, international startup with customers in more than 35 countries around the globe.

At OfficeRnD we believe that just as much as we shape the office we work at, the office shapes us. That is why we love coworking and we believe in growing together as professionals and human beings. We love our customers and deliver what they need in a fast-paced environment.

We are looking for a Customer Success & Onboarding Specialist to join our team. This challenging position will put you right at the heart of our team and make you a key contributor to the product’s success.

 

What you’ll do:
  • Manage the onboarding, system adoption and happiness of a specific group of customers throughout their entire lifecycle with the product.
  • Build a relationship with the client, anticipating their needs and proactively attending to their issues before they occur.
  • Ensure a seamless and successful onboarding experience for customers.
  • Organize and provide training to customers and their teams.
  • Address customers support queries in a timely and professional manner.
  • Capture customers feedback and feature requests, communicate them clearly with the product management and add them to the backlog.
  • Research reported problems, work with the development team to isolate and confirm bug reports and log them in the backlog.

 

What to bring:
  • Excellent communication skills.
  • Highly proficient in spoken and written English.
  • Previous experience in a customer-facing role.
  • Problem-solving attitude and attention to details.
  • Organizational and planning skills to manage your time and to meet deadlines and objectives.
  • Previous experience as a customer success rep or an account manager is considered a plus.
We will give you:
  • Competitive salary and a bonus package.
  • Multisport card
  • Health insurance
  • Opportunity for a long-term growth within the company based on regular performance reviews.
  • Nice office environment with freshly delivered fruits and snacks.
  • Opportunity to impact the roadmap of the platform and all additional applications provided with it.
  • A front-row seat in a high-growth startup building its own product. You will learn how startups work and succeed by participating in processes shaping the company and our team – from marketing and sales to product management and development.
  • Great social events and other team outings
  • Opportunity to work in Bulgaria’s top tech incubator/coworking space – CampusX

If you’re interested in joining the team at OfficeRnD, send your resume by clicking on “Apply” button below.

Making Coworking The Way of Working

Making “coworking” the way of working has been our goal from day one. We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before, and connect you to like-minded professionals.

We started in a coworking space and we’ve moved from one space to another as we grew. We’re now a team of 40 strong, we’re spread around the world and we continue to work from coworking spaces. Why? Because for us it makes more sense to focus 100% (or 120%!) of our energy on our customers, and have someone else think about how our workspace can not only serve our immediate needs, but add value on top.

Because of that, every day we strive to help those champions of the future of work deliver better experiences to their customers, more power to their brand, and sustainable growth to their business.