We won
Best Technology To Run Your Space
Coworky Awards
Job Opening

Customer Support Specialist

Sofia, Bulgaria

OfficeRnD is a community management platform for coworking spaces, serviced offices, and business centers. We’re a high-growth, international startup with customers in more than 35 countries around the globe.

At OfficeRnD we believe that just as much as we shape the office we work at, the office shapes us. That is why we love coworking and we believe in growing together as professionals and human beings. We love our customers and deliver what they need in a fast-paced environment.

We are looking for an Email Support Specialist to join our team. This challenging position will put you right in the heart of our team and make you a key contributor to the product’s success.

 

You will:
  • Address customers queries via email and chat in a timely and professional manner.
  • Research reported problems, work with the development team to isolate and confirm bug reports and log them in the backlog.
  • Capture customers feedback and feature requests, communicate them clearly with the product management, and add them to the backlog.
  • Build a relationship with the client, understanding their needs, and attending to their issues as they occur.
  • Create knowledge articles capturing user issues and describing solutions.
  • Organize troubleshooting Q&A calls addressing customer questions.
This would be a perfect fit for you, if:
  • You are looking for a place that will enable you to grow and learn from a team of experienced software professionals.
  • You have excellent communication skills.
  • You are highly proficient in written English.
  • You have a problem-solving attitude and attention to details.
  • You have previous experience in a customer support role.
We will give you:
  • Competitive salary and a bonus package.
  • MultiSport card.
  • Health insurance.
  • Opportunity for a long-term growth within the company based on regular performance reviews.
  • Flexible vacation.
  • Nice office environment with freshly delivered fruits and snacks.
  • Opportunity to impact the roadmap of the platform and all additional applications provided with it.
  • Great social events and other team outings.
  • Opportunity to work in Bulgaria’s top tech incubator/coworking space – CampusX.

If you are a great listener, have the ability to get to the bottom of a problem, and like new challenges and troubleshooting opportunities, this is the perfect fit for you. We’ll help you grow as a world-class support professional in the software world. Come join our young, fun, and super driven team and help us deliver support experiences that our customers will never forget.

Making Coworking The Way of Working

Making “coworking” the way of working has been our goal from day one. We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before, and connect you to like-minded professionals.

We started in a coworking space and we’ve moved from one space to another as we grew. We’re now a team of 40 strong, we’re spread around the world and we continue to work from coworking spaces. Why? Because for us it makes more sense to focus 100% (or 120%!) of our energy on our customers, and have someone else think about how our workspace can not only serve our immediate needs, but add value on top.

Because of that, every day we strive to help those champions of the future of work deliver better experiences to their customers, more power to their brand, and sustainable growth to their business.