Job Opening

Email Support Specialist on Part Time Basis with Night Shifts

Sofia, Bulgaria

OfficeRnD is a cloud-based platform that helps Coworking Spaces, Serviced Offices, and Business Centers manage their community and day-to-day operations. We’re a high-growth, international startup with customers in more than 35 countries around the globe.

At OfficeRnD we believe that just as much as we shape the office we work at, the office shapes us. That is why we love coworking and believe in growing together as professionals and human beings. We love our customers and deliver what they need in a fast-paced environment.

We are looking for a Night-Shift Support Professional to join our team on a part-time basis. This position is perfect for students who are looking to work in a growing SaaS start-up and learn from an amazing team of software professionals. This challenging position will put you right in the heart of our team and make you a key contributor to the product’s success.

Read on if you’d like to take part in building the tools that power the office revolution.

 

You will:
  • Work on a part-time basis – a 20h work week including 2 night shifts and 1 half day shift.
  • Address customer queries over email and chat in a timely and professional manner.
  • Research reported problems, work with the development team to isolate and confirm bug reports and log them in the backlog.
  • Capture customers feedback and feature requests, communicate them clearly with the product management and add them to the backlog.
  • Build a relationship with the client, anticipating their needs, and proactively attending to their issues before they occur.
This would be a perfect fit for you, if:
  • You are a looking for a job with flexible working hours.
  • You are looking for a place that will enable you to grow and learn from a team of experienced software professionals.
  • You have excellent communication skills.
  • You are highly proficient in written English.
  • You have a problem-solving attitude and attention to details.
We will give you:
  • Competitive salary and a bonus package.
  • Multisport card
  • Health insurance
  • Opportunity for a long-term growth within the company based on regular performance reviews.
  • Nice office environment with freshly delivered fruits and snacks.
  • Opportunity to impact the roadmap of the platform and all additional applications provided with it.
  • A front-row seat in a high-growth startup building its own product. You will learn how startups work and succeed by participating in processes shaping the company and our team – from marketing and sales to product management and development.
  • Great social events and other team outings
  • Opportunity to work in Bulgaria’s top tech incubator/coworking space – CampusX

If you are a Support Specialist, looking for new exciting opportunities, you are organized and proactive, and you like to train and motivate others, this is the perfect fit for you. We’ll help you grow as a world-class customer success professional in the software world. Come join our young, fun, and super driven team, and help us deliver experiences that our customers will never forget.

Making Coworking The Way of Working

Making “coworking” the way of working has been our goal from day one. We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before, and connect you to like-minded professionals.

We started in a coworking space and we’ve moved from one space to another as we grew. We’re now a team of 40 strong, we’re spread around the world and we continue to work from coworking spaces. Why? Because for us it makes more sense to focus 100% (or 120%!) of our energy on our customers, and have someone else think about how our workspace can not only serve our immediate needs, but add value on top.

Because of that, every day we strive to help those champions of the future of work deliver better experiences to their customers, more power to their brand, and sustainable growth to their business.