Junior Application Support Specialist (Night Shifts)

Sofia, Bulgaria

About usΒ 

We are powering the workspace transformation through technology.

We started OfficeRnD becauseΒ we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals. Because of that, every day we strive to help flexible workspaces – the champions of the future of work, deliver amazing experiences to their customers, more power to their brand, and sustainable growth to their business.

OfficeRnD is a SaaS platform helping our clients maximize productivity and improve members’ experience. We’re a high-growth international startup and since we started in 2015, we’ve grown the team to 110+ people in 4 international offices and built a loyal customer base of over 1000+ spaces in 35 countries who love what we do.

About the role

This position is suitable for students who are looking to combine their studies with a flexible working schedule.

As an Application Support Specialist in OfficeRnD you will be supporting our SaaS platform and mobile apps. This role will give you the opportunity to expand your knowledge and skill set by addressing a wide range of product related questions. The OfficeRnD platform is vast and complex, it integrates with different payment gateways, accounting systems, CRM systems, door access systems. It allows our customers to track sales deals, manage memberships, order purchases, raise invoices and contracts, and collaborate with their communities.

The complexity and variety of the tools we offer will give you the opportunity to learn a lot about how SaaS platforms work, understand REST API calls, learn how to edit document templates via HTML and CSS and much more. As an Application Support Specialist you will closely work with our product, development, and QA teams capturing feedback from our customers, investigating bug reports, and complex use-cases.

What you’ll do

  • Address customer queries over email, chat, phone, and remote sessions in a timely and professional manner.
  • Research reported problems, work together with the software development and QA teams to isolate and confirm bug reports, and log them in the backlog.
  • Use Postman, HTML and CSS to investigate and implement customer requests.
  • Capture customer feedback and feature requests, communicate them clearly with the product management team, and add them to the backlog
  • Collaborate with members of different teams across the organization to exchange knowledge, provide valuable feedback and direct the growth of our product and services.
  • Build a relationship with the clients, anticipating their needs and proactively attending to their issues before they occur.
  • Understand the key business drivers and use this understanding to accomplish your work and contribute to the team’s efforts to achieve our business goals.

Type of shifts

We’re looking for someone who can work predominantly night shifts. The day shift can start between 7 and 10 AM and end between 4 and 7 PM, including the breaks. When you’re working during the night, you’ll work during the following hours, including breaks:

  • 7pm – 4am
  • 8pm – 5am
  • 10pm – 7am

Each work shift is 8 effective hours.

What you need to succeed:

  • Achieved or currently in progress of getting a bachelor’s degree in a technology field.
  • Basic experience or understanding of what technical support involves in a software company.
  • Excellent computer skills and proficiency with MS Office.
  • Proven customer-focused mindset.
  • Strong communication skills with fluency in written and spoken English.
  • Time management and multitasking skills.
  • A broad technical curiosity with proven problem-solving and troubleshooting skills.

What we offer:

  • Premium health insurance incl. dental
  • 1 day off for your birthday
  • 5 bonus days off after your first year with us
  • Full remuneration of your first 3 days of sick leave
  • Taxi and food vouchers to ensure a comfortable night shift
  • A one-time BGN 300 home-office bonus upon sign-in. This can go towards furnishing the home office better and more ergonomically, peripherals, stationary, coffee machine, etc.
  • Generous remote work & flexible work hours
  • A fantastic work hard/play hard start-up environment – we haveΒ numerous social events and team outings, currently we’re having lots of fun online πŸ™‚
  • Take part in many sports activities and enjoy a co-funded MultiSport card
  • Opportunity to joinΒ one of the best funded startups in the country
  • Opportunity to work in Bulgaria’s top tech incubator/coworking space – Campus X
Sounds interesting? Hit the APPLY button or simply send us your CV at hc@officernd.com

Making flexible working the way of working

Making flexible working the way of working has always been our main goal.

We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals.

Because of that, every day we strive to help flexible workspaces – the champions of the future of work, deliver amazing experienceΒ to their customers, more power to their brand, and sustainable growth to their business.

  • 4

    Global Offices

  • 2000+

    Spaces Trust Us

  • $15M

    FundingΒ 

  • 100+

    Teammates

Miroslav Miroslavov

CEO & Co-founder

We build our tech and our team to help you run the world’s best workplace; delivering amazing experience to your customers, more power to your brand, and sustainable growth to your business.