Technical Support Specialist

Sofia, Bulgaria

About us

We are powering the workspace transformation through technology.

We started OfficeRnD becauseΒ we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals. Because of that, every dayΒ we strive to help flexible workspaces – the champions of the future of work,Β deliver amazing experienceΒ to their customers,Β more powerΒ to their brand, andΒ sustainable growthΒ to their business.

OfficeRnD is a SaaS platform helping our clients maximize productivity and improve members experience. We’re a high-growth international startup and since we started in 2015 we grew the team to 90+ people in 4 international offices and built a loyal customer base of over 1000+ spaces in 35 countries who love what we do.

About the role

You want to join a successful team as a Support professional and expand your technical and client-facing skills? You are enthusiastic about learning from a great team of software professionals and being part of an award-winning startup building its own product? If this sounds like you, please read on!

Responsibilities:

  • Address customer queries over email, chat, and remote sessions in a timely and professional manner
  • Research reported problems, work together with the software development team to isolate and confirm bug reports, and log them in the backlog
  • Expand your knowledge of our product and your technical skills
  • Capture customer feedback and feature requests, communicate them clearly with the product management team, and add them to the backlog
  • Collaborate with members of different teams across the organization to exchange knowledge, provide valuable feedback and direct the growth of our product and services
  • Build a relationship with the clients, anticipating their needs and proactively attending to their issues before they occur

Qualifications:

  • A bachelor’s degree in computer science or a related technology field is preferred
  • 1.5+ years of relevant experience in a technical support position
  • Comfortable working in and assisting others through help desk software, such as Zendesk as well as with remote access desktop programs
  • Thorough understanding of support processes, such as ticket prioritization, assignment, escalationΒ 
  • Strong problem-solving and troubleshooting skills
  • Proven customer-focused mindset
  • Strong communication skills with fluency in written and spoken English
  • Time management and multitasking skills
  • Eagerness to dive into technical issues and understand our platform inside and out
  • Basic knowledge of HTML, CSS, and/or REST requests is considered a plus

What we offer in return:

Π’he opportunity to join a talented team in one of the best-funded startups in the country, and also enjoy:

  • A front-row seat in a high-growth startup building its own product. You will learn how startups work and succeed by participating in processes shaping the company and our team – from marketing and sales to product management and development
  • Generous social benefits package (additional health insurance incl. dental, MultiSport card)
  • An extra day off for your birthday
  • 25 days off, after your first year with us
  • Full remuneration of your first 3 days of sick leave
  • A one-time BGN 300 home-office bonus upon sign-in. This can go towards furnishing the home office better and more ergonomically, peripherals, stationary, coffee machine, etc.
  • Generous remote work
  • A fantastic work hard/play hard start-up environment
  • Opportunity to work in Bulgaria’s top tech incubator/coworking space – Campus X
Join our successful, fun, and super driven team and help us deliver support experiences that our customers love.
Hit the APPLY button or simply send us your CV at hc@officernd.com

Making flexible working the way of working

Making flexible working the way of working has always been our main goal.

We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals.

Because of that, every day we strive to help flexible workspaces – the champions of the future of work, deliver amazing experienceΒ to their customers, more power to their brand, and sustainable growth to their business.

  • 4

    Global Offices

  • 2000+

    Spaces Trust Us

  • $15M

    FundingΒ 

  • 100+

    Teammates

Miroslav Miroslavov

CEO & Co-founder

We build our tech and our team to help you run the world’s best workplace; delivering amazing experience to your customers, more power to your brand, and sustainable growth to your business.