Job Opening

Technical Support Specialist

Sofia, Bulgaria

Making coworking the way of working has been our goal from day one. We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals.

Because of that, every day we strive to help coworking spaces – the champions of the future of work, deliver better experiences to their customers, more power to their brand, and sustainable growth to their business.

If you want to be a part of a young team in a rapidly growing industry, if you want to help shape the future of work, then we have the right opportunity for you.

We are looking for a Technical Support Specialist to join our team. This challenging position will put you right in the heart of our team and make you the face of the company in front of our customers. They are responsible for creating a positive customer experience by troubleshooting customer problems, promptly and professionally responding to customer questions, creating and maintaining learning materials.

 

Requirements:
  • 2 years of technical support experience in a software company
  • Excellent communication skills.
  • Highly proficient in spoken and written English.
  • Problem-solving attitude and attention to details.
Responsibilities:
  • Address customers query via email and chat in a timely and professional manner.
  • Research reported problems, work with the development team to isolate and confirm bug reports and log them in the backlog.
  • Capture customers feedback and feature requests, communicate them clearly with the product -management, and add them to the backlog.
  • Build a relationship with the client, understanding their needs, and attending to their issues as they occur.
  • Create knowledge articles capturing user issues and describing solutions.
  • Organize troubleshooting Q&A calls addressing customer questions.
What we offer:
  • Competitive salary and bonus package.
  • Multisport card.
  • Health insurance.
  • Opportunity for long-term growth within the company based on regular performance reviews.
  • Nice office environment with freshly delivered fruits and snacks.
  • Opportunity to impact the roadmap of the platform and all additional applications provided with it.
  • A front-row seat in a high-growth startup building its own product. You will learn how startups work and succeed by participating in processes shaping the company and our team – from marketing and sales to product management and development.
  • Great social events and other team outings.
  • Opportunity to work in Bulgaria’s top tech incubator/coworking space – CampusX.

Making flexible working the way of working

Making flexible working the way of working has always been our main goal.

We started OfficeRnD because we believe that workspaces could be something more – platforms that help you focus on your work, give you access to knowledge you didn’t have before and connect you to like-minded professionals.

Because of that, every day we strive to help flexible workspaces – the champions of the future of work, deliver amazing experience to their customers, more power to their brand, and sustainable growth to their business.

  • blank

    3

    Global Offices

  • blank

    1000+

    Spaces Trust Us

  • blank

    $4.5M

    Funding 

  • blank

    70+

    Teammates

blank

Miroslav Miroslavov

CEO & Co-founder

We build our tech and our team to help you run the world’s best workplace; delivering amazing experience to your customers, more power to your brand, and sustainable growth to your business.