π Just released: Guidelines and Policies for Optimizing Your Hybrid Workplace
Download now
CEO and Co-founder of OfficeRnD
The OfficeRnD Flex release changelog has moved to a new page. Follow the latest updates and roadmap announcements.
The team has been hard at work this month building new and improved features for flex operators! We published our 2022 release plans and we built a public roadmap so clients can more easily track and leave feedback on our future releases. Let’s jump straight into the updates!
Updates
We have created a new default contract type called “Quote” that will allow operators to send contracts with “One-Off” products to customers. This will make it easy for operators that want to quickly generate a contract for a one time charge and send it to the customer for signing.
To enable Quotes for your organization go to the Admin Portal and navigate to Settings β Platform β Contracts. From here, scroll down to “Contract Types” and make sure that the “Quote” contract is enabled.
You will now be able to generate a “Quote” from the contract menu and send it to customers. Once the contract is signed the charge will automatically be applied to the customers account similarly to our other contracts. Get in touch with our team with any questions and let us know how you plan to use the Quotes functionality!
Meeting Rooms that require approval are now marked with the βRequires Approvalβ tag in the Member Portal and the Public Calendar. This new tag will make it much easier for members to know which rooms require admin approval while booking. Generally the “Requires Approval” booking policy is used for event spaces and premium rooms where operators want to control bookings more. If you want to set up “Requires Approval” for rooms at your space you can follow our help center article here.
With our first release of 2022 we have introduced Minimum Booking Times for resources and made Floorplan Booking even more visible for your members. Letβs jump straight into the changes.
Updates
We Fixed
Admins can now define a minimum booking time that members are able to book a room. This should be helpful for event spaces or other high value rooms when you don’t want members to book for small increments of time.
To adjust these policies go toΒ Settings / Platform / Calendar & BookingsΒ and scroll down to the Booking Policies. You can read more about managing booking policies here.
We have improved the visibility of the Floorplan View on the Member Portal. This will make it easier for members to find and book resources from your Floorplan. You can learn more about how to set up Floorplan Booking for your space here.
The default calendar page view now respects your business hour bookings settings. WhenΒ Business Hour BookingsΒ is enabled – the meeting room page defaults to a full day view and members can easily book outside business hours. You can learn more about setting Business Hour Bookings here.
The Reports and Legacy Dashboard sections are now located within the Analytics Module. We will continue to make improvements to the Analytics module to improve the reporting experience even further.
Administrators are now able to manually fail Stripe Credit Card payments that are stuck in a pending status for more than 72 hours.
We have introduced the Finish language into the Member Portal.
With the latest November release we have changed the way that processing fees are recorded and made further improvements to the resource booking experience.
Let’s jump straight into the changes:
Processing fees are now recorded as separate line items in credit notes issued for invoices containing them. This allows you to decide if you would like to credit the fees back to the members or not.Β
The loading time of all booking calendars in the Member Portal has been optimized significantly and should now load much faster.
Β
We have been working tirelessly throughout October to build a variety of improvements for operators and members within OfficeRnD. We announced many of our new features earlier this month at our annual FlexWorld event, but there’s still more! Let’s jump right into the details!
New this month:
OfficeRnD Analytics gives your team all the information needed to run your space with detailed dashboards tracking revenue, traffic, occupancy, bookings, utilization, and more. With the latest release we have made some major improvements to Analytics Pro to give operators more flexibility in how they interact with their data.
Member Mobile Access allows your members to unlock doors at your space using the OfficeRnD Member App on iOS and Android. Member Mobile Access is currently only available for Salto KS users but we will be adding more access partners in the coming months.
Managing members and financial data across large organizations can be extremely time consuming and difficult. Multi-organization management gives operators the ability to connect different organizations and switch between them easily.
OfficeRnD Marketplace delivers the ultimate Food and Beverage experience for operators and members alike.Β Recent improvements to the marketplace experience include:
Thanks for reading and have a great week!
-Team OfficeRnD
With the August release we have added a new Tickets Dashboard to the Analytics platform as well as made improvements to our Membership Export functionality.Β
Let’s jump straight into the details.
We Released:
Work continues on refining the Analytics Platform that we introduced earlier this year with the introduction of our Tickets Dashboard. The Tickets Dashboard gives your team a detailed look at various stats surrounding the tickets that your members submit.
This new dashboard will give your team a better idea of what type of issues are occurring, when they are occurring, and how quick it takes for the team to get them resolved. Like all of our Analytics Dashboards, operators can dive into the data and look at specific time periods to find the report they need. There is more work to be done to improve the Analytics module over the coming weeks so stay tuned!
Over the past few weeks the team has mode improvements to the Export Members functionality. Custom Properties (like Birthdays or License Plate Numbers) will now be included in the .CSV file when exporting members to help simplify data transfer between systems.
We have made improvements to the Bottomline PTX integration so that it supports multi-location scenarios now. We are always working to improve our payment gateway integrations for seamless online payments. Please leave any comments or questions about our payment integrations below!
With this month’s release we have worked on some key features to improve the member booking experience across the product. We hope there are a few things in this update that will make OfficeRnD nicer for you!
We have a lot to cover today, so let’s jump into the details.
We Released:
OfficeRnD Floorplan Booking allows members to view your resources on an interactive map and easily select the space they want to book for the day. We are excited to bring this feature to the platform and canβt wait to see your members start using it! Floorplan Booking is now available to all Start, Grow, and Scale customers. Click here to learn more about OfficeRnD Floorplan Booking.
The team continues to work on the reporting aspects of OfficeRnD and have made further improvements to the Analytics Dashboards that we introduced earlier this year.
Meeting Room Revenue Widgets
New Revenue widgets in the Analytics Bookings & Utilization Dashboard have been added that will give you a better idea of how much revenue you are collecting from bookings and how much is going towards credits or coins. You can see the new widgets in the dashboard screenshot below:
Shared Colors Between Widget Categories
Analytics Dashboard category colors are now shared among widgets! If one category is a specific color in one widget, the same color will be used for that category in the rest of the widgets on that dashboard. This should make noticing common membership and booking trends across charts easier.Β
Custom calendar pages and resources are now visible for drop-in members once they are logged into the member portal. This will allow users to continue to see and book the same public resources once they become a drop-in member in the system. We hope this feature improves the customer booking experience for public and drop-in users.
Throughout June the team was hard at work delivering our new data platform OfficeRnD Analytics and launching a new digital Marketplace for members. You can see a recap of our release announcement FlexForward here. Let’s jump into the details!
We Released:
We Fixed:
OfficeRnD Analytics gives your team all the information needed to run your space with detailed dashboards tracking revenue, traffic, occupancy, bookings, and utilization. So you can spend more time making decisions and less time making reports. Analytics is available today for all users. Read the blog about Analytics here.
The OfficeRnD Marketplace allows you to add custom Stores into a digital marketplace. Occupiers can easily view these stores through the member portal to purchase goods and services. Marketplace is available for customers today with the Premium Branded Apps. Read the blog about Marketplace here.
We are always working to improve the experience for operators on the back end. With the latest updates, we have significantly improved the performance of the Admin Calendar and made it much easier to find all of the meeting information you are looking for.
The team was hard at work throughout May continuing to improve the deposit return process as well as operational features for space admins. Take a look at what we’ve been working on!
We Released:
We Fixed:
When creating a generic blank credit note, you now have the option to select a checkbox βCredit deposit heldβ. This automatically creates one line item for a deposit and does not add any other items to the list. You can edit the amount and this will deduct it from the total deposit balance.Β
Β If you want to change the ratio between Coins (credits) and your main currency to something other than the default 1:1 you can do this now. This is especially important when the local currency uses low nominal values and normal amounts used daily are in the hundreds of thousands and millions.
This ratio can only be changed through submitting a support ticket at support@officernd.com with a request for change. At the same time you can see the current ratio your organization is using in Settings -> Platform -> Credits tab. All organizations are at 1:1 ratio by default.
If you decide to submit a request for changing this ratio, please have in mind all Coins already granted, used and allocated will not be recalculated to match the new ratio.
For example if you already granted 10 coins to a member and now you change the ratio, the member will remain with exactly 10 coins, but their value now will be different based on the new ratio settings.
Admins subscribed for notifications for created bookings will now receive notifications for canceled bookings too. This new option is controlled in Settings -> Platform -> Calendar & Bookings in the βWeβll send emails for:β section.
You have three different options that will dictate when admins will receive these notifications.
We improved the capacity filters in the calendar pages both in the Admin Platform and the Members Portal. Now you can set both lower and upper limits of the resource capacity. This will allow your admins and members to select specific capacities much quicker than before.
The month of April was full of new and cool stuff coming to OfficeRnD. It is hard to summarize all of these in one short sentence so read along for more details.
We released:
We Fixed:
We have introduced a significant improvement in the Booking flow in the Member Portal. After all successful bookings members land on a new Booking Detail page. This allows them easily review the details of their booking. Members can access the new page at any time from Account -> Bookings by selecting a booking. The Booking Detail page displays in visually appealing and intuitive everything that you need to know about your booking (general booking information and preferences, recurrence, guests, extras and cancellation policy and fees).Β
The Booking and Booking Cancellation policies are now applied for custom bookable resources by time. This allows you to manage end-to-end the post-Covid growing demand for custom solutions. Now admins can:
E-commerce is among our key priorities for 2021 and we are improving all steps of the purchase flow. Recently, we have been focused on the Shopping Cart. We have made the following updates valid for the Cart in the Member Portal and the Signup Page:
Weβve added a new SSO integration option in our Member portal allowing members to sign in and register through Azure. As part of this weβve also enabled the password reset functionality so the member creation flow can be handled by the 3rd party authentication provider end-to-end.Β
We now allow admins to partially or fully credit a deposit directly from the deposits balance. A credit note for a deposit can be issued as a standalone document by selecting the βCredit deposit heldβ checkbox. This will remove any other line items leaving only the deposit as a default which canβt be deleted.Β
We have improved all the native Door Access integrations in OfficeRnD which will now grant access to relevant locks to all active members who are recorded as Guests in a Booking. This will make it easier for all invited members to access the booked resource during the booking period.
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
In the last release for this month, we are introducing some major performance improvements of the Calendar in the Member Portal. Read below for more details.
We released:
We Fixed:
We are constantly improving the Calendar which is the most used feature in the Member Portal. With the latest updates, It has never been easier and faster to browse, filter, and book meeting rooms:
When members purchase a one-off item in the shop, the charge is now not only associated with the memberβs company but also records the name of the member who produced it. The information can be found under the Member column in the One-off fees section in the Company profile.
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
In our latest release, we are improving the Shop page in the Member Portal and we continue making our member tools best of class.
We released:
We improved:
We Fixed:
We have the best Member Apps on the market and we are committed to continuously improve them. As part of this effort, recently we made major improvements to the Shop in the Member Portal:
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
We are starting March with great improvements on how you can categorize plans and products, enhancements to some of our existing finance reports, and the usual fixes for any bugs we found.
We released:
We improved:
We Fixed:
Weβve made big improvements to the way you can categorize plans and services. Now you can create categories simply and quickly by just writing Category name and Description (Optional). You can do this from Billing -> Categories. To guarantee your smooth transition to the new flow we have migrated all of your existing categories so you can see them in the Categories tab. With the new Categories you can:
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
We are starting February with great new features in our Reception App, a new Prepayments Report, some performance improvements, and fixes for as many bugs as we found.
We released:
We improved:
We Fixed:
Visitors can now sign in to your space easily without touching the tablet at your reception or interacting with the receptionist. They need only to scan the QR code on the Reception app and can sign in quickly on their own device. The QR code can also be printed and placed at the reception. With this feature you:Β
The checkout has never been easier on the Reception app. Members and visitors can now check out in a blink of an eye removing the hassle of typing an email. They just need to type 3 letters and their name will pop up. After confirming their identity they are all done.Β
If security is a concern for your organization – no worries we have you covered. You can disable the Quick Search setting in the Admin. By doing so a full name match will be required to get name suggestions.Β
Often clients make payments in advance and being able to easily know how much credit for services starting in the future you hold is vital from an accounting perspective. Our new Prepayments Report gives you the opportunity to see this at a glance and also dig into the details of which exactly clients and services have been paid for in advance.
Similar to every other report you can export this data into a .csv file and use it externally to OfficeRnD.
We have significantly improved the performance of the Plans page in Billing in the Admin. The plans are now paginated, they load quickly and can be filtered without any hussle. You can choose how many plans to see per page – 10, 25, or 50.
Following is the list with all fixes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
We are excited to share the latest bits we’ve released and also invite you to the Product Roadmap Webinar which will outline what’s coming in 2021.
—–
In 2020 we achieved huge progress by introducing hundreds of improvements, new features, and fixes. And weβre absolutely determined to keep and even pick up the pace in 2021!
Join us for a liveΒ webinarΒ toΒ learn the exciting details about whatβs coming in 2021. Hereβs what weβll talk about:
——
We released:
We improved:
We Fixed:
We are continuing with the improvements of the Reception App. Now visitors can check-in only with their name. Email address is not a required field anymore. This saves a lot of time and also addresses the concerns of many visitors to provide their email.
With the new updates of the Whoβs in Dashboard, you will always know how many people are in the space in real-time and be able to manage visitors from it.Β
The new functionalities introduced will allow you to:
On top of that, we have also fixed the timezones in the member and visitor history and now you can see them all in your local timezone.
Following is the list with all fixes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
2021 is here and we are starting with a couple of improvements for the Reception App. Read below for details.
We released:
We improved:
We Fixed:
Besides the previously available pre-registered Visitors, youβll now have complete visibility over the checked-in Visitors for the day. The new list is available at the same place in Community>Visitors.
With the rapid development of the Reception App, the time has come to allow admins to have greater control over what functionality theyβd like to utilize. If you navigate to Settings>Apps>Themes and scroll down to the βReception App Viewβ, you now have a list of the following settings that can be enabled/disabled:
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
We are delivering more and more new stuff to our new Reception app and we are happy to announce in this release we are launching Deliveries Management.
We released:
We improved:
We Fixed:
With the latest version of the OfficeRnD Reception app, members are able to receive deliveries. The Deliveries management functionality removes the administrative burden from your team and allows you to focus on delivering an excellent member experience.Β
The flow is super easy and quick – the delivery person has to just select the receiver and click confirm. The Member will be notified via email or push notification (through the OfficeRnD mobile app) that he has a delivery.
Β Β Β 
The Public Calendar and Signup Pages can now be used by members to book rooms and purchase plans and services. The update will allow members to use all links on your webpage to the public flows.Β Β Β
When a member tries to book a room through the Public Calendar or to purchase a service through the Signup Page, we recognize them now, ask them to login and they can complete the process in a blink of an eye. Note that only rooms, plans, and services which are marked as available for purchase on the Public Calendar and Signup pages in the admin settings will be visible for members.
This update will provide a better and more secure connection between OfficeRnD and Xero and will guarantee the problem-free operation of the integration after Xero deprecates their OAuth 1.0 API.
OAuth is the way you authorize OfficeRnD to access a connected Xero account and perform the two-way sync. The update is already released without any downtime of the integration and any unwanted disconnects.
We are dedicated to supporting our Xero integration and providing the best and most secure way for you to use it.
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
We are thrilled to announce more revamped member tools and pages in our mid-November release. Read along for more details.:
We released:
We improved:
We Fixed:
We are pleased to announce that our revamped Member Signup Page is now live! It follows closely the recently released new designs of the Members Portal and Mobile App and provides the same ease of use in purchasing from the shop.Β
The Signup Page allows you to expose some of your plans, services, and products to prospects
(non-members) of your organization. The page will automatically inherit the branding youβve applied to the Member Portal, as well as some of the custom CSS code changes like branded fonts, style changes, etc.
Besides the UX and Design improvements, weβve added the following improvements to the page:
Weβve also redesigned the Log In page that your Members use to access your Member Portal. As with the signup page, weβre closely following the style of our apps suite and have put a big focus on:
Another huge improvement weβre introducing with this release is a major UX overhaul of our Mobile Appβs navigation, that now comes with a few amazing features that a lot of our customers were expecting for a while. Hereβs a quick outline of the improvements:
Recently we improved the old Aged Debtor Report and renamed the newer version into AR Aging Report. This new report gives you the means to chase debtors and analyze from what invoices or transactions this debt is generated.
We are happy to say that this report is even better now because you can also find information about individuals and billed to members not paid transactions. This gives you an even fuller view of your revenue chasing efforts.
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
October has been a big month for us and the released features will prove it. Read on for more information on all the great stuff you already have access to:
We released:
We improved:
We Fixed:
Extensibility is one of the most important aspects of OfficeRnD and Webhooks were a missing piece in that aspect until now.
A webhook is an API concept thatβs growing in popularity. As more and more of what we do on the web can be described by events, webhooks are becoming even more applicable. Theyβre incredibly useful and a resource-light way to implement event reactions in your integrations with OfficeRnD.
Read more about how you can use Webhooks in our dedicated documentation. Also, donβt forget to send us any feedback and suggestions on what more actions and events you want us to support with Webhooks so we can improve them constantly.Β
For organizations who want to allow their members to use credentials they already have with the organizationsβ active directory to sign in into the OfficeRnD member tools, we are happy to announce that OfficeRnD now supports SSO authentication with all major providers (Okta, Googleβs GSuite, Office365 and more).
We are also working on introducing SSO for access to the OfficeRnD Admin Platform so owners of organizations can allow their administrators to log in with their corporate credentials. More on this soon.
The old Aged Dobtor report is now called AR Aging and contains even more financial information you can use to support your business operations.
We included aging information on transactions (created membership and one-off fees) in a new tab of the report called βBy Transactionβ. Now you can track unpaid transaction balances along with the duration for which they’ve been outstanding, the same way this was possible for issued invoices.
The old Aged Debtor Report is now the βBy Invoiceβ tab of the AR Aging Report.
We are happy to announce that the Member Portal now supports Right-To-Left languages now and we are able to introduce even more language options into it.
Alongside this major localization update, we introduced support for Hebrew, Japanese, Slovak, and Czech. As many of our users know, our translations are community-generated and sometimes the first versions are not perfectly polished. If you are a native speaker of any of the above languages and spot inconsistencies in these translations, please let us know by submitting a ticket to support@officernd.com
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
Many bug fixes and improvements are already released and we are excited to tell you about them:
We released:
We improved:
We Fixed:
Thanks to the constant feedback we receive from all users we were able to improve the payments export and make it even more useful.
Noticeable changes are:
One of the highlights of the developments of this Q is the brand new Reception App which will make the members experience you provide even better. In this release notes we are just hinting that this is coming literally any moment now and will share more in a dedicated blog post in the upcoming day.
Since we introduce the Discounted Fees Approval Flow in the last release notes we had two similar statutes for fees:
1. Not Approved – legacy status used to mark fees bought via Member Tools marked as “Require Approval” in the Plan’s configuration
2. Awaiting Approval – the new status used for Fees that were discounted more than the set thresholded and required approval from admin with the needed permissions
With this release, we are merging both of these into Awaiting Approval and you will be able to see both of these kinds of Fees in the Awaiting Approval tab on the Fees page. Also, all admins with Approve permission for One-offs will receive notifications about new fees that are with Awaiting Approval status.
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
Summer hasn’t slowed us down and we are releasing improvements to OfficeRnD every single week. Here is a summary for the last few releases:
We released:
We improved:
We Fixed:
We are happy to announce that our new Public Bookings Page is now live! It follows closely the recently released new designs of the Members Portal and Mobile App and provides the same ease of use in booking resources.
The Public Bookings Page allows you to expose some of your bookable resources to prospects (non-members) of your organization, so you can bring fresh traffic into your space and improve the utilization of your shared resources.
The page will automatically inherit the branding you’ve applied to the Member Portal, as well as some of the custom CSS code changes like branded fonts, style changes, etc..
Besides the UX and Design improvements, we’ve added the following improvements to the page:
We’ve made some big improvements to our occupancy report by adding a “Summary” tab that offers a great overview of your occupancy and business performance, and highlights key metrics that were not available before such as general offices occupancy, a number of desk rates (RevPOD, and RevPAD included) and more. It’s broken down in the following sections
Revenue Occupancy – how your business is performing when compared to the targets youβve set (the stretch), the List Price of the resources youβve set (based on market trends), and your actual performance so far.
Desks Occupancy – a breakdown of how much of your space is occupied if youβre tracking this on a desk level and the price per desk calculated in a number of different ways.
Offices Occupancy – a breakdown of how much of your space is occupied if youβre tracking this on an office level and the price per office calculated in a number of different ways.
Area Occupancy – a breakdown of how much of your space is occupied if youβre tracking this on an area level and the price per sq. m/ft.
We heard from many admins in OfficeRnD that they want to have an easy and streamlined way to manage fee discounts and how their sales and community manager use them. This is why we are happy to say we have released a Discounted Fees Approval Flow that will help in such cases.
Once you activate and set up the approval flow to your preferences in Settings -> Billing -> Enable approval flow for one-off feesΒ each fee added with more than the selected discount threshold will require approval from an admin with the needed permissions.
Admins who have the “Approve” permission for One-off fees will:
With personal privacy becoming more and more important in today’s digital world, we’re trying to invest constant effort in keeping up with what’s expected from users today.
To provide your Members with better control over their privacy options, we’ve extended the Welcome Wizard of our Member Portal to include the privacy option controls. We’ve also disabled members’ public profile by default, so they’ll feel safer and have better control over their privacy.
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
So excited to share that the Global Search functionality is now live in the OfficeRnD management platform! We also released some cool new Billing capabilities and added some major improvements to our Google Calendar integration. And that’s not even all. Check the details below.
This week, we released:
We improved:
We Fixed:
Finding a company, a coworking member, or an invoice is just one click away from every page in OfficeRnD’s Admin Platform. In the top bar, you can find a search box that will help you to find quickly and efficiently what you are looking for. Results will be shown and refined after each typed symbol in the field, no need to press Enter or Search. The top 5 results in each category are shown and a View All option.
Typing in the Global Search field will search in different properties of the searched entities, not only names. For example, typing a phone number will return member/s with that digits matching in their phone number.
This new feature will allow admins with specific permission to lock any billing changes from a selected date back. Editing and creating invoices, logging payments, issuing credit notes, and more billing operations will not be possible in the locked period for any admins with or without the permission to set a Billing Lock Date. If changes are required an admin with the needed permission should “unlock” the billing period and then make the changes.
You can find the Billing Lock Date feature in Billing -> Invoices page. The permission needed for setting a Billing Lock Date is in the Billing module -> Billing Lock Date component of the Permissions settings. By default, only the Owner default role will have this permission.
Now for each signed contract, you will have the Renew action available. This action will open the New Contract dialog and will pre-populate all the necessary fields automatically based on the contract you are renewing matching logically the dates and steps to replicate the information from the renewed contract.
Also, if you sign the contract created with the Renew action, we will show a link to the new contract in the old one and vice-versa.
Searching for available meeting rooms in the coworking space or ay type of bookable resource quickly when you receive a booking request is crucial. This is why we introduced availability filters by Location, Date and Time, Capacity, and Amenities on the Calendar page. Now you can use each of these to narrow down the visible resources to only these which match your criteria. On top of this, we improved the load time of this page by ~50% to further speed up your searches and bookings.
Many organizations have shared they want to limit the ability of their members to remove the last active payment method saved so they can manage their revenue collection better. With this release, you can find settings allowing you to prevent the removal of any or specific kind of last payment method saved by members. This setting is in Settings -> Platform -> Community -> Members’ Payment Details
We improved our integration with Authorize.NET and in a matter of days, you will be able to start using ACH bank transfers with this integration.
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
The summer is already here (Sorry, Australia and New Zeland, winter for you π ) but releases are not getting any vacations. Recently, we released new functionalities and introduced improvements to the Member Portal and the Mobile App. But that’s not all, folks! Here’s a summary of what we did:
We released:
We improved:
We Fixed:
With the latest release of the RnD Connect App and the Premium Mobile Apps, your coworking members will have an Inbox section at their disposal in the main navigation of the app. In the inbox, each member can see notifications he/she has received for posts, events, etc. and messages from the admins sent from the Collaboration Section in the Admin Platform.
Many of you shared the feedback that Credit Notes and Overpayments should have their separate Number Templates and sequences. This was important for multiple reasons from legal requirements, to confusing gaps in the Invoices numbering sequence because of other types of documents, etc.
With this new feature, you have the option to decide if each or both Credit Notes and Overpayments should have their own numbering template and sequence. This configuration can be found in Settings -> Billing -> “Separate Credit Note/Overpayment template” checkboxes.
The templates, dynamic tokens, properties restarting the numbering sequence, etc. work identically to how the current Invoice template work.
This has been one of the highest requested improvements for the bookings module. The ability to change the properties which don’t impact the price for invoiced bookings has so may use cases, most probably there is no need for us to list them π
With this release, you will be able to change the Title, Description, Preparation Time, any bookings custom properties, and invite guests of bookings that are already invoiced. For the moment this is possible for admins in the admin platform. It is in our plans to allow members to do such edits too through the Member Portal and Mobile App.
After we rebuild the Member Portal from the ground up to deliver the best member experience we are also committed to delivering much better responsiveness than what we had in version 1.0. With that release, we are starting this and will keep improving upon it continuously.
Following is the list with all fixes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
The late-May release is here and brings push notifications to the coworking mobile app! Also, you will find a new credits page in the Member Portal. Here’s a summary of what we did:
We released:
We improved:
We Fixed:
With the new version of the Premium Mobile App your members will be able to receive push notifications for new posts and events from the admins of your space. This will allow you to have a faster and more reliable communication channel with your members knowing they will be notified for your posts and events. Soon notifications for admin messages will also be available.
Push notifications can be disabled if you think this is not suitable for you.
With the new version of the Member Portal, we are dedicated to bringing new features as often as we can. One new feature is the Credits Page. This is a page where your members will be able to see detailed information on what Credits and/or Coins they have, a transaction log, and more details. This new page is available under My Profile -> Memberships -> Credits.
We improved the template field for the contract numbers so you can customize this even further. Now you can use the {{year}} and {{locationCode}} tokens similar to the invoice number template. Also, you have the option to decide which of the tokens you use should restart the {{number}} sequence and which shouldn’t influence it.
You can find all these new additions in Settings -> Platform -> Contracts -> Number Template secttion.
Following is the list with all fixes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. If you have any questions or want to submit feedback, please reach out to support@officernd.com.
The first release of May allows members to easily add social media links to their profile in the Member Portal. They can add connect their Facebook, Instagram, and Linkedin profiles. Also, we’ve improved the welcome wizard experience. Here’s a summary of what we did:
We released:
We improved:
We Fixed:
A while back most of the popular social media (Facebook, Instagram, LinkedIn) changed the way apps as OfficeRnD can connect to them. As a result, the one-click buttons we had which allowed members to link their social profiles to their OfficeRnD Member Portal profile were not working anymore. Now we have introduced a way members to save a link to their social media profiles in their OfficeRnD Member Portal profile and share this information with their community.
Now members logging in for the first time will be asked to complete their OfficeRnD Member Portal profile alongside the acceptance of terms and conditions. In this way, your community section will look and feel much more complete and most of your members will have their info submitted.
Following is the list with all fixes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
In March and April, we delivered a new Members Portal 2.0, redesigned our Mobile Member Apps, and introduced Video Rooms. There are numerous small fixes and improvements that won’t be mentioned here but are already working so you can have a better and more stable platform. In this post, you will find a summary of the last two months.
We released:
We improved:
We Fixed:
We recently released the new version of our main member apps – the web Member Portal and the Mobile App. We’ve also created a separate blog post presenting all the cool and new functionalities of the member apps. Don’t miss to check it out! π
With the COVID-19 lockdown all around the world, our team wanted to give you one more way to keep engaging your community and bring them together “in” your space. We introduced an initial beta version for integration with web video conferencing software which allows you to have rooms where your members can hang out and chat. You can read more about the Video Rooms.
Now you the platform will send you an email every time a member removes a personal or a company saved payment detail of any kind. This can help you manage the revenue collecting better and pro-actively work with clients who have changes in their payment details.
We are soon also releasing the option of limiting members removing their last saved payment details from their profile.
Communicating with members, especially now during COVID-19, is super important for the community managers. We introduced a new feature that allows you to send mass direct messages to different segments of your community filtered by Location, Plan, and Status.
Last month many spaces decided to give a discount to their members. Using this feedback we introduced a new option in the Manual Bill-Run, where now you can apply a discount amount in bulk for all invoices that are being generated.
Now you can make the Product field in New One-off dialog and the Member field in the New Booking dialog mandatory for admins creating Fees and Bookings. This helps you make sure this information is captured if this is an essential part of your process.
There are a few situations when the system generates invoices and some of them will require admin approval. In such cases, these invoices are created as Drafts. Until now they were visualized together with all other invoices and it was hard to notice and find them. Now, these invoices will be listed in a separate grid on top of the Invoices page and you will be able to act on them right away.
We introduced public API endpoints for Check-in/outs, which can help you if you are building your own integration which works with check-in. You can read more about it in the API documentation.
Following is the list with all fixes and updates included in this release of OfficeRnD:
We fixed more than 100 bugs in this period. A detailed list of them will be added to this article soon.
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback. Also, if you have any questions or comments don’t hesitate to share them in our Community Portal.
In February, we worked on the Invoicing feature of the OfficeRnD coworking management platform. Our focus was on improving the Export functionality and adding more Customization options. Here’s a summary of what we did:
We released:
We improved:
We Fixed:
Templates editor just became even more flexible allowing you to have multiline footers and headers in contracts and invoices. Now you can include more and better-formated information in there to achieve the exact template designs you want.
Another bit of OfficeRnD that just became even more flexible is Invoices Export. We introduced to new properties you can include in your exports: Invoice Status and Created By
Invoice Status will give you the information if an invoice is pending, paid, overdue or else in OfficeRnD
Created By will export the name of the admin (or automated schedule) who created/added a specific invoice
If you want to restrict admins of your organization to be able to edit the invoice numbers both during and after their creation this setting allows you to do exactly this.
If invoice number sequence consistency is hard to achieve with many admins having access to your OfficeRnD Admin Platform and accounting problems arise from this, now you can easily assure only automated numbers will be assigned to invoices and the sequence will be 100% preserved in all cases.
If you enable this setting no admins, no matter their permission level will be able to edit invoice numbers. You need to disable the setting first if you want to do edits.
Following is the list with all fixes and updates included in this release of OfficeRnD:
P.S. If you are interested in learning about how OfficeRnD can help you manage the entire billing process, check out this infographic explaining our integration with Xero and QuickBooks.
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback. If you have any questions or comments don’t hesitate to share them in ourΒ Community Portal.
We started the year with an update that exposes more custom fields for use in your coworking email templates to members. We have also sped up performance across the platform!
— TL;DR —
We released:
We improved:
We Fixed:
——
Helping coworking organizations keep legal compliance is a very important thing for OfficeRnD. A big part of it is meeting the global needs of spaces across the world how billing documents should be issued, updated, and kept.
OfficeRnD now allows you to decide how you want to treat already issued invoices in the moments when Members and Companies update their billing details. In the Admin Platform -> Settings -> Billing you can choose from two behaviors:
If you need to use the first behavior and you issued an invoice with wrong details because of a Member/Company who forgot or was late to update their billing details, you can renew the saved billing details of an already issued invoice and regenerate the PDF in the Admin Platform in the invoice itself.
We are constantly trying to make OfficeRnD’s email templates better and with more information available, that you can dynamically input. Also, increasing the ways you can customize the content of notifications your organization sends through OfficeRnD based on different properties. We have exposed 3 new properties to our email templates recently:
Some of the newly exposed and also already existing properties can be used only in the “Code” section of the template editors as they can be handled only through HTML code. We know that this might not be the easiest thing if you are not familiar with HTML and this is why you can always shoot us a question or a request for support at support@officernd.com and our Customer Success team will help you right away.
If you have any questions or comments don’t hesitate to share them in our Community Portal.
For some time now OfficeRnD has been supporting multi-currency scenarios where you can invoice selected Members/Companies in a different than your main organization’s currency. Now we are exposing this information in the Invoices Export so you can have the information in what currency and at what exchange rate was any of your organization’s invoices issued when exporting your invoices.
If you are unsure how you can edit your invoices export preset you can read more about it here or shoot an email to our Customer Success team at support@officernd.com
Following is the list with all fixes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
The holiday season is almost here and this OfficeRnD release will feel festive! We improved the control you have over your meeting room bookings and added the ability to apply custom header and footer to invoices.
— TL;DR —
We released:
We improved:
We Fixed:
——
Meeting room bookings are an essential part of the coworking world. This is why we are constantly adding more control over this element of the platform. The newest feature allows you to limit how far in the future a new booking can be made. If you don’t want members or public users to be able to book for more than e.g. 6 months ahead, you can do this now.
This feature is per booking policy which allows you to have different rules for a different set of rooms. Your booking policies can be found in Settings -> Platform -> Calendar & Bookings tab -> Booking Policies.
Similar to the feature above limiting the meeting rooms booking occurrences span is something that will give you the ability to control your resources better.
A good thing to note here is an occurrence of a reoccurring meeting can’t be later than the permitted booking future time limit. In short: if your bookings are limited to e.g. 6 months in the future, even if you haven’t limited the occurrences span, they will be limited to 6 months from the current date too.
Extending the current capabilities in the mail templates for bookings, we are introducing Amenities Property which will allow you to dynamically list the amenities of the booked room in the emails related to each booking.
Because of the nature of amenities, which are usually a list of things, this property can be used only in the Code mode of the template editor and should be formatted to your likings (billets list, etc) with some simple code snippet.
These snippets are coming soon as a help article. Until then you can feel free to contact our support team at support@officernd.com and they will support you in including this in your templates.
We are extending the invoice templates with the ability to have a Footer and a Header in them. Information in the footer and header of an invoice will be visible on each page of the generated invoice.
The feature allows you to align (left, center, right) the footer and header content and also choose the size of the font. You can use some of the available, in the template, dynamic content properties too.
Following is the list with all changes and updates included in this release of OfficeRnD:
If you have any questions or comments don’t hesitate to share them in our Community Portal. We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
OfficeRnD’s late November release brings a new and improved Customer Ticketing System and better functionality of Printing Credits. Here’s a summary of what we did:
We released:
We improved:
We Fixed:
Quick and easy communication with members is essential for every coworking organization. Members being able to get in touch with the community managers and report something important for them has been an existing feature since the very first days of OfficeRnD but now we did a big update on that functionality. Read along to learn more about it:
In the Admin Platform, you will be able to manage the tickets of your organization in the Collaboration -> Tickets page. There you can see all the tickets assigned to you personally, and also all the tickets in the system. These will be ordered in a few tabs: Tickets Dashboard and one tab for each ticket status available. In the Tickets Dashboard, each teammate will see tickets assigned to him/her and also open tickets with no assignee. The other tabs list all tickets with a certain status: Open, Pending, Resolved.
In Settings -> Platform -> Tickets you will be able to create your own ticket categories, severity and priority levels, and automatic assignees per category. Ticket categories allow you to group different submissions so you can handle them easier and faster. For example, you can set the system to assign a certain teammate to a specific ticket group so when a ticket in this group is submitted, this teammate can be notified right away. Of course, these settings can also be location-specific and set in Space -> Selected Location -> Tickets tab.
If you have any questions or comments don’t hesitate to share them in our Community Portal.
Aug 2020 update: We improved the OfficeRnD Tickets feature even more! Yay!
With the new release, we have introduced a nice addition to OfficeRnD’s coins features. Until now coins could be used only for meeting room bookings. Now you can also allow coins to be valid for printing one-off plans. In this way, you can give an X amount of coins (both monthly and just once) to your members which will be used as Printing Credits.
If a member has coins valid for your printing plans, these will be used when you create printing fees manually, integrations create them automatically or if you import these fees. Once the member has no more coins valid for the printing plans, the system will start charging them as usual.
If you have any questions or comments don’t hesitate to share them in our Community Portal.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
Our November release brings improved Payment Method & Status filters in the invoice grids and exposes new fields in the Fee’s name template. Here’s a summary of what we did:
— TL;DR —
We released:
We improved:
We Fixed:
——
By definition, Fees are something essential in all coworking spaces. Being able to manage all the one-offs’ and bookings’ billing correctly and according to the business process used is something OfficeRnD is dedicated to doing.
A big part of this is the correct naming of Fees which relates to the preferred way of issuing invoices, exporting data to other systems, having smooth processes, etc. All of these and more is the reason behind releasing three more properties that can be used in the naming template of booking Fees found in Settings -> Billing.
Start and End time properties can be used to include this information in the name and together with the already existing date property form an exact span period of each booking if needed.
The Booking Reference Number property allows you to include the booking reference number of each booking in its Fee name. This helps if you want these numbers to be included in your invoicing, exporting, or else.
If you have any questions or comments don’t hesitate to share them in our Community Portal.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
Our latest release brings a fresh new look on the Admin Platform and we are sure you will love it.
— TL;DR —
We released:
We improved:
We Fixed:
——
The Admin Platform has always been the hearth of OfficeRnD. And the whole team wanted to refresh its look to match our new brand and vision which we introduced a couple of months ago on our website. Not only this but lately we felt some of the styles and colors were a bit dusty and need brightening.
We are happy to introduce the new look of OfficeRnD’s Admin Platform:
We know some of you shiver just hearing the word “redesign”. We have all felt the pain of a redesign of a tool we use every day and the discomfort of getting used to how to do things all over again. Before we cause you such distress we want to say: Don’t worry!
The new look of the platform hasn’t changed any functional flows or functions. We haven’t moved a single button, date picker or a checkbox related to any features or views. Our new look just refreshes how things look and gives you the modern looking tool you deserve.
At the same time, we did one big change we fill will make you say “It was long due” and smile. A few action buttons have been removed from the main left navigation (Profile, Release Notifications, Quick Add) and are now in a newly introduced top bar. You can find these 3 buttons in the top right corner of the platform now.
We are also introducing one completely new button – “OfficeRnD Apps”. The “four squares” button in the top right corner of the Admin Platform will give you links to all member-facing or public OfficeRnD apps you are using. The Members Portal, your public bookings calendar, etc. are just within one click now.
We were hearing feedback from many organizations that sometimes they need to waive fees for their members but at the same time, they want to keep a record of this. Until now OfficeRnD was not meeting this need in a good way. Deleting the fee was not an option as it will wipe the record of its existence.
Based on this feedback, we are now introducing a new status for fees in OfficeRnD – “Waived”. Now you can mark any “Not Paid” fee as waived, which will prevent the system from invoicing it or including it in any records, but at the same time, you will be able to see it and have it mind in the feature.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
The early October release is here and there are a few interesting things we want to tell you about.
— TL;DR —
We released:
We improved:
We Fixed:
——
For a long time, we were hearing feedback that organizations don’t want to sync all of their members to Ezeep as not all of them require printing rights and Ezeep charges are based on the number of members.
With the new version of the integration, you can filter the members you will be syncing to Ezeep base on 3 different criteria – Plans, Locations, Member Statuses. Note that members matching even one of these filters will be synced.
With the new version, we are also introducing more fees management options. Now you will be able to have separate pricing for A3 size paper and 1 and 2-sided printing.
If you are interested in more details of how the Ezeep integration configuration works you can read our help article on Ezeep.
If you have any questions or comments on this feature you can express them in our new Community Portal.
Many multi-location organizations are using separate Slack workspaces for each of their locations. Until now our Slack integration was not handling this case as it was possible to connect only one workspace per organization. Now, you can connect many Slack workspaces to specific locations and model where members from each of your locations should be invited.
We also released filters per Plans, Status and if the member is invited to the members portal. These 3 filters will allow you to better control which members get invited and which doesn’t to your Slack workspaces.
If you are interested in more details of how the Slack integration configuration works you can read our help article on Slack.
If you have any questions or comments on this feature you can express them in our new Community Portal.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
Our mid-September release is pressing hard on stability and performance and a few improvements and new features. We are dedicated to keeping the platform performance at a good level so expect more performance and stability releases this month.
— TL;DR —
We released:
We improved:
We Fixed:
——
Something we have heard multiple times from many coworking managers is that sometimes they need to alter the price of a booking they are making to a custom number. Seeing this is a vital part of the overall booking process for many organizations we introduced this feature.
With this release of OfficeRnD you will be able to click a small button “Edit Price” under the price summary in a New Booking dialog. Once you change the price, if you save the booking it will be saved with the newly added price without any limitations based on its resource rate.
If you have any questions or comments on this feature you can express them in our new Community Portal.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
We managed to squeeze in one more release before the end of August, mainly with bug fixes and just a couple of new things. Read along to learn all the details of the release and also visit our new Community Portal to express your opinion on these and future updates of OfficeRnD
— TL;DR —
We released:
We improved:
We Fixed:
——
Managing booking can get confusing if you have many rooms, many booking channels and on top changes happening all the time. This is why a Booking Reference Number that never changes and allows you to find and refer to a booking easily and quickly can be of vital importance.
With this release, we are adding unique booking reference numbers to every booking created in your organization. You can use this number in multiple places, to help you booking management processes:
If you have any questions or comments on this feature you can express them in our new Community Portal.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
Lots of new features, lots of improvements and lots of bugs fixed – all of these are in the new OfficeRnD release. Summer is just giving us more power to push more and more updates and there is no slowing down. Read along to learn all the details of the release and also visit our new Community Portal to express your opinion on these and future updates of OfficeRnD
— TL;DR —
We released:
We improved:
We Fixed:
——
We are super happy to announce the first version of our Hierarchical Meeting Rooms feature which will allow you to manage better your flexible meeting spaces. With this release, you will be able to define a child-parent relationship between rooms and guarantee fast and easily the availability of all the child rooms if you want to book the parent room and vice-versa.
This option is a Resource Type setting so you can find it under Settings -> Resource Types -> Editing the needed resource type -> Allow parent/child relationship checkbox.Β Once activated for a specific resource type (e.g. Meeting Rooms) you should make sure you have created instances of this resource for both all the children and parent resources. For example, if you have 3 meeting rooms (London, Manchester, Liverpool) which can be combined into one larger room (England) you have to create all of the 4 resources as you would normally do, assign them the wanted resource rates, privacy levels, etc.
If you have any questions or comments on this feature you can express them in our new Community Portal.
An aged debtors report is a list of customers that owe payment to your business. Simply put, the agedΒ debtor report provides a detailed list of which members owe your company money. You can check it at any given time to gain an overview of whether any payments are overdue and which customers might need a little reminder. Also, the report can give you good visibility if the debt of a specific member is close or over the sum of the held deposits for this member which will indicate the level of risk for your organization.
If you have any questions or comments on this feature you can express them in our new Community Portal.
We are all about making your life easier. Sometimes easier means faster, so we are excited to introduce the Global Add button. It is a simple, yet a powerful thing. You can find it as e “+” button in the most-left menu bar. When clicked it will give you the choice of adding a Fee, Member, Company, Contract, Invoice or an Opportunity. In this way, you can quickly add any of these entities from anywhere in the platform with just one click.
If you have any questions or comments on this feature you can express them in our new Community Portal.
Until now when generating your monthly invoices with the Manual Bill Run you were unable to populate the custom properties of the generated invoices at once. With this release, we are introducing an expandable menu which will allow you to input values in all the invoice custom properties your organization uses and then the Bill Run will populate these values in all the generated invoices in this specific Bill Run.
If you have any questions or comments on this feature you can express them in our new Community Portal.
With this release, we are introducing a new payment gateway integration – Moneris. This gateway will work only with Canadian credit cards, it will be available both on Member Sign Up and Public Calendar and it does support Multi-Locations.
If you have any questions or comments on this feature you can express them in our new Community Portal.
If your business process requires the invoices to be generated on an exact date of the month (with the Automatic Bill Run), OfficeRnD was not handling this perfectly until now because the only option for selecting the date for “Generation of Invoices”, “Invoices Issue Date” and “Invoices Due Date” was number of days relation to the billing date. We got feedback that because of the different length of different months these dates were floating with 1 to 3 day.
This new setting can be found inΒ Settings -> Billing -> “We’ll generate invoices:” -> “Use exact day of the month dates for the automatic generation of invoices”. It will allow you to select a day of the month on which you want the available actions to take place.
If you have any questions or comments on this feature you can express them in our new Community Portal.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
The new release of OfficeRnD is here and it brings lots of cool stuff to check out. Read along to learn what’s new, what’s improved and how many bugs we killed π
— TL;DR —
We released:
We improved:
We Fixed:
——
OfficeRnD supports importing fees for a long time now but we just introduced a brand new flow which allows you to import fees without support from our customer success team and also introduces greater flexibility.
You will no longer need to use the set template to import your fees. With the new flow, you can map the columns from your uploaded file to properties of the fee, without the order or names of the column to matter.
Also, the import will guide you if there are problems with your data. A cell will be colored in red if the data format in that cell is not ok for some reason and the whole row will be colored in red if the data formats are ok, but the data in some columns don’t match your organization records – no plan with such name or in that location, no such member or company, etc. Detailed information about the problem will be available when you hover the marked with a red area with your mouse.
When exporting your bookings from now on, the export will contain columns with the bookings’ custom properties.
We introduced a new set of public APIs which you can start using for your external systems which rely on or communicate with OfficeRnD. You can read our detailed documentation on Visits here and Visitors here.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
Many improvements, new features, and bug fixes are packed in the first July release of OfficeRnD and we can’t wait to tell you about them so keep on reading.
— TL;DR —
We released:
We improved:
We Fixed:
——
Booking summaries help you give your members a list of all of their bookings for a selected period of time quick and easy. Booking summaries also include all 0-priced bookings which members did with credits and/or other means. Which means often they can help you if a member wants to know how they exhausted their credits or something similar.
You have two ways of using Booking Summaries – downloading them as individual pdf files and/or send them to the member’s email address. Both of these options are available from Community -> Bookings.Β When clicking the action button “Booking Summary” it will generate the summaries for all companies with bookings in the current list you see. What this means is you can narrow down/filter for which companies you want the summary generated by selecting the correct filters.
As a part of this new feature, we introduced a filter per companies so it is even easier for you to select which summaries you want.
Doing a final check on what you will bill in your monthly Bill Run is an essential part of the business processes of many coworking spaces. With this new feature, you will be able to export easily the invoices’ preview you are seeing on the screen.
You are able to export this view in both pdf and csv.
We heard from many coworking organizations that they want to include the price of a meeting room booking and the price of the extras purchased alongside the booking (if any) in the confirmation email OfficeRnD sends out.
The 3 different properties you can use are: [bookingPrice] – the fee only for the meeting room, [extraFees] – the price for the extras purchased, split per extras kinds and [totalPrice] – the sum of the booking and extras fees.
We did a very big change in the way the system works with the Companies and Member in the database that will influence performance greatly. The performance update will be felt all over the admin platform as all database calls regarding a company or a member are now optimized and will happen faster.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
Our second release for June has a few very cool new features and the usual load of improvements and fixes.
— TL;DR —
We released:
We improved:
We Fixed:
——
Many spaces around the world use official documents to remind Companies/Members of invoices that have not yet been paid. These documents are often known as Statement of Account. Here in OfficeRnD, we are calling them Statement of Company/Member. With this new feature showing billings to and payments from the Company/Member during a specific time period, resulting in an ending balance is just a couple of clicks job.
The statement is usually a printed document, but because we live in a digital world through OfficeRnD you have the ability to both download a printable PDF file or send it to the Company’s/Member’s email address.
Both the PDF layout and the email with which it is sent are customizable through the Settings -> Templates page. As always, our customer success team is ready to help if you need help with template customization.
Statement of Company/Member can be found in the Invoices section of the individual Company/Member page in the Community section of OfficeRnD. The default period for which statements load is as far back as the last not Paid invoice, but at the same time, you can select a custom period you want to include in a statement.
Offering a service provided by a 3rd party is something very common in coworking spaces. How usually spaces handle these services from a business standpoint is charging a set % on top of what the service costs them. For example, if you receive postage on behalf of your members and packages cost between 5 and 10 Euros for you, you might want to actually charge your members 10% on top of this.
The Markup feature allows you to set a % markup to one-off plans. In this way, each time when you create a fee from this plan it will be automatically marked-up with the desired %. For example, adding a 6.00 Euro fee from the above-mentioned scenario will result in an actual fee for 6.60 Euro.
This Markup amount is visible only to admins in the admin site. Companies/Members will not see this breakdown of the price in their invoices/documents.
We released a native integration with Brivo door access system. Currently, this integration is in a Beta period and only few selected beta testers are able to activate and configure it. We expect Brivo to go out of Beta in the next 2-3 weeks.
Until then if you want to get ready for using the integration you can contact your Brivo support rep and obtain a Brivo API Key. This is something you will need in order to configure the integration once publicly available.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
Our first release for June comes packed with new features, improvements, and fixes. There are so many things we want to tell you about, we are not sure a single blog post is enough π
— TL;DR —
We released:
We improved:
We Fixed:
——
Contracts are a vital part of OfficeRnD and they just became a lot whole better. With this release, you will be able to add all kinds of assignable resources to contracts and not only Private Offices as before.
To start adding all kinds of assignable resources to your contracts you should first go to Settings -> Platform -> Contracts tab and either customize an existing contract type or add a new one where you select the kinds of resources you want in the Primary or Secondary Items.
If you have any questions on this or how you should set it up we will be releasing an addition to our Contracts’ support article. Meanwhile, don’t hesitate to contact the support team if you have questions regarding this new feature.
We know many times your clients are paying you multiple invoices via bank transfers or other methods and it is annoying if you have to go to each and manually add the payment. With this new feature “Add Payment” we are introducing a way for you to do this for multiple invoices at the same time.
All invoices in the dialog are sorted by issue date and the payment amount allocates automatically to the full due amount of each invoice from the oldest to the newest. You can of course manually change each allocation if you would like that.
Also, if your payment amount is larger than all the invoices this will automatically create an Overpayment at the bottom of the dialog.
This feature is available in each Company/Member invoices section and also in Billing -> Invoices.Β
You can now use all default and custom properties of your locations in the email templates. In this way, you can greatly customize your booking, financial or general emails based on the location. For booking emails, the resource’s location will be used, for financial and general emails it will be the main location of the Company/Member.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
Our late-May release is mainly focused on fixing known issues, bugs, stability, and performance. Alongside this, we have released a couple of new features and improvements to existing ones.
— TL;DR —
We released:
We improved:
We Fixed:
——
Many organizations need to modify their Invoice template so they can group line items by account. Also, a way to show totals by account which helps to make long invoices more readable.
With this feature, we are making both possible. What you need to do to use this new option is to edit your Invoice template to accommodate this. Of course, as always, our support team is here for you to help you do that. We also have a help article which will guide you how you can set up this if needed in your organization – you can read it here.
We improved the way you connect your Stripe account when activating the integration. Now, this happens only with you inputting your credentials, which is easier and faster than before.
We also improved the security of this integration moving to the latest Stripe requirements.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
OfficeRnD has a release every other week so we are quite used to them but this one is quite special. We are releasing new features and improvements that will allow you to customize the platform even further and cover more of your business processes.
— TL;DR —
We released:
We Fixed:
——
Late Fees are the next big thing that now OfficeRnD allows you to automate. Charging a small fee for overdue invoices has been an annoying manual process until now. With this new feature, you will be able to spend this time in improving your community and be with your members.
There are numerous scenarios for how coworking organizations use Late Fees and we tried to cover as many as we could with our new feature. There are two major options which will define how you will use this feature:
– Applying a Late Fee once a set amount of days after an invoice has become overdue
– Applying Late Fees daily until an invoice is overdue
There are more settings you can configure in your organization so this works exactly as your business needs:
– How many days after an overdue status of an invoice late fees should start to be generated is absolutely in your control by adjusting the number of days inΒ Settings -> Billing -> “We’ll generate late fees:” section.
–Β What percentage of the sub-total amount of the invoice (Total before TAX) the late fee should be.
– What the name of the generated late fees should be. This can be customized through the “Late fee item template” field on the bottom of the Settings -> Billing page.
All Late Fees generated will be invoiced with the next Bill Run (manual or automatic).
License, Lease and Membership agreements were not the contract types your space uses or maybe these types are not the status quo in your region – this is not a problem anymore. With this release of OfficeRnD, you can create your own custom types and use them instead of the three types we had previously.
In each contract type, you create, you will be able to customize a few things:
– What is the “Name” of the type
– Is an “End Date” required or not for this type
– What should be the “Default Notice Period”
– “Primary and Secondary Items” – this is a new concept in OfficeRnD and it will help you cover more complex contract scenarios. E.g. If you have an “Approval process” activated but you want it to respect only certain kind of items in your contract type, these kinds of items should be selected in the “Primary Items”. Items that should not be respected by the “Approval process” should be in the “Secondary Items”
– What “Documents” which should be appended by default to this type of contracts. E.g. The Terms&Conditions for this type of contract.
– What the default “Contract Template” for this contract type should be
Once you create your needed contract types you will see them in a table under Settings -> Platform -> Contracts tab -> Contract Types section.Β From there you can manage, duplicate, delete and enable/disable each of the types you have created. Only enabled types will be visible when adding new contracts.
Coworking spaces in which different managers are responsible for different departments (booking, finance, etc.) often having just single “From” or “Reply-To” email per location just doesn’t cut it. This is why we allowed organizations in OfficeRnD having different “From” and “Reply-To” email properties for 3 different groups of emails per location – booking related email, finance related emails, and general admin emails.
On top of that, we allowed you Cc and Bcc the admin notifications for these groups of email, again per group, per location. In this way, you can keep somebody posted, archive email, etc. without making these email addresses visible.
If you don’t want to do this configuration per location you can do it globally for your organization in Settings -> My Account -> Emails tab.Β Also, it is worth mentioning the Cc field from Settings -> Billing, which was used to Cc people on sent invoices no longer exists. Instead, you can use the Cc or Bcc field in the Financial category of your global or location settings.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
We wanted to end April strong so we are releasing a few really exciting features and the usual bucket with fixes for known bugs. You can read all about this new stuff in OfficeRnD below.
— TL;DR —
We released:
We Fixed:
——
We are constantly adding new ways in which you can setup OfficeRnD as close to your business model as possible. Custom properties play an essential role in this effort because every organization has its own needs and information that go with each entity.
With this release, Bookings are one more entity you can customize. And because we know not all bookable resources are the same and not all of them need the same properties we have allowed you to assign them per Resource Rate. Resource Rate is something similar resources share so it is most probably true that they also need to share the same properties.
You can create and assign the new Bookings’ custom properties from Settings -> Custom Properties similarly to all other ones you are already familiar to. The only difference is once you select a certain custom property should work for Bookings you will see one more multi-select field in which you will have to specify the Resource Rates for which it should be respected.
This new feature allows greater flexibility of what taxes you apply per different location. We know about many EU organizations which have locations in more than one country and need to have different tax rates applied to invoices depending on that but at the same time, there are many other reasons around the world because of which you might need/want to use this.
Back to the example with the EU organizations which until now had to duplicate all of their memberships, plans, and accounts and use the appropriate copy of each to be able to tax different locations differently. Although this was working just fine it was creating many inconveniences like multiple copies of memberships and plans, harder reporting per account because of duplications, etc. Now with the new TAX Policies, you can assign different TAX per account per location.
You can find TAX Policies under Settings -> Billing -> TAX Rates tab. After creating one you should go to Space -> Locations -> Edit location -> Billing Details tab and select the TAX Policy you want to use for this location. Once chosen everything going to an account will have the TAX set from the TAX Policy you selected.
If a location doesn’t have a TAX Policy specifically selected it will use the “default” one which is just the TAXes set in the Accounts settings which haven’t changed and this is how the system has been working for a while now. Also if you don’t need TAX Policies and haven’t created any you want to notice any changes what so ever.
This is a very small new thing but it will have a great impact on organizations which add fees manually on a regular basis. Quickly adding fees without going into a certain member is a very powerful thing if you are let’s say on the reception and you need to add a fee for a different member every few minutes.
Now you can find a button “Add Fee” at the top of the Community -> Fees section. It will open a dialog you are very familiar to from “Add Fee” inside a selected member. The only difference is now the Member/Company you want to add the fee for won’t be pre-selected.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
To kick start April we are releasing a few new features, performance improvement and fixes for known bugs. You can read about all about this new stuff in OfficeRnD below.
— TL;DR —
We released:
We Improved:
We Fixed:
——
Often first ever invoice for a client are sent manually because the communication stream is still through personal emails and not OfficeRnD. This was leaving the Invoices in OfficeRnD with status “Not Sent” and the only way to remove this annoying red label was to Send them which was generating duplications.
With the new button “Mark as Sent” which is available for both mass action in the invoices list and inside single invoice view you can change the Send status of the document without actually sending it.
This feature is also available for Credit Notes so you can cover similar situations bot only regarding invoices.
This feature allows you to customize the page layout of your contracts and make them even better represent your organization.
Using the four Margin fields for each side of the page will customize what will be the whitespace between the edge of the paper and the body of the text. This feature will not only allow you to further design your contracts but will also allow you to fit more text on each page if you lower the margins.
Header and Footer Spacing fields play the same role as margins but are specific to adjusting the whitespace between the body of the text and the header and footer. If you want more space between different sections of the contract, this option will help you.
Many times your organization will have multiple contracts with a single member/company and you will want to include details from previous contracts in the new ones. Such information would be the deposit you already keep from previous contracts with the same member.
With this release of OfficeRnD, you will be able to use the property Previous Deposit Held (contract.previousDepositHeld) which will dynamically include in the generated PDF the amount of invoiced deposit which is not yet returned/refunded from the previous contract with this member.
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
Our second release for March is a great mix of new features, improvements and bug fixes and is another step towards making OfficeRnD even greater product.
β TL;DR β
We released:
We Improved:
We Fixed:
ββ
Many organizations have the need to display the page number of a contract in different formats because of various reasons β legal, internal, preference, etc.
With this release of OfficeRnD, we introduce Header and Footer options in contract templates which will allow you to include a page number or other information aligned left, right or center at the top and/or bottom of each contract page.
The two properties you can use to define the format of the page numbering for your contract templates are: {{currentPage}} which will visualize the current page number on each page and the {{totalPages}} one which will display the total number of pages in this contract.
At the same time, you can use each of the six positions (left, right or center at the top and bottom) to include static information of your preference β e.g. company name, year/date, etc.
If it is important for you to make sure you capture all the needed information for each Company or Member created in OfficeRnD, for sure at some point you wanted to make some fields in the Add/Edit Company/Members forms required so the community managers in your organization wonβt miss them.
Exactly for such cases, we made it possible to mark all default or custom properties in these forms as required. Alongside this, we made it possible to organize the fields in the tabs to your preferences β no more all custom properties in the general tabΒ π
You can model these forms in Settings -> Forms -> Advanced Forms tab.
Until now OfficeRnD allowed discounting only two kinds of rates in each resource rate β the hour and the daily ones. With this release, you will be able to discount all kinds of rates that can be defined in the platform, both with percentage and amount discount.
This gives advanced flexibility in your discount options and it is something which will help you model your prices to perfection.
A new report is now available in OfficeRnD β Resources Report. This will help any coworking manager to better track the resources in their organization and to quickly spot and analyze trends.
The new report will work with 7 data metrics:
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
March comes with a big bag of awesome new integrations, features, internal improvements and bug fixes. All of these are highlighted in this post and we are more than sure you will enjoy all of them.
— TL;DR —
We released:
We Improved:
We Fixed:
——
We are thrilled to bring the power of one of the most widely used CRM platforms to OfficeRnD. HubSpot lets you fill your CRM with website visitors through lead flows and collected forms tools. With this integration, you can quickly sync these leads to OfficeRnD and vice versa, thus saving you time and streamlining the communication between your sales and operation teams.
HubSpot integration can be Activated and Configured through Settings -> Integrations and you can start syncing information from your CRM to standard and custom properties of OfficeRnD’s Members, Companies and Opportunities.
The configuration of the integration acts as an interpreter between OfficeRnD and HubSpot. Depending on how you set up the mappings in the integration you can define which team changes should take precedence. As an example, when the sales team moves a deal between its different stages, the properties of that deal should always override the settings of the corresponding opportunity in OfficeRnD, which is why the direction of the mapping should be one-way – from HubSpot to OfficeRnD.
And because OfficeRnD is native to multiple locations our integration with HubSpot is also easy to set up with multiple locations. In the locations mapping section, you need to specifyΒ the property that defines whichΒ HubSpotΒ companies and contacts should be synced to the different locations inΒ OfficeRnDΒ and you are good to go.
There are tons of opportunities emerging from this integration and because we know you will be eager to try it out we have published a detailed article here helping you configure your sync.
We are introducing two new options for payment gateways integrations – Forte and Placepay. They are an addition to our ever-growing list of payment providers OfficeRnD integrates with.
Both of these new integrations enable your members to pay for services and memberships directly from OfficeRnD using a Credit Card or ACH transactions. We also support multi-location with both so you can connect each location you have to a separate account and differentiate the bank accounts collecting the memberships fees.
We heard from many of you that filtering the invoices list in Billing -> Invoices only by month is just not enough. This is why today we are introducing a new selector which will help you filter your invoices from/to specific dates.
We are also planning to introduce this in the Companies and Members view pages but this will come with the re-do of these views which is coming soon ( Shhh….this is a secret π )
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
The early February release of OfficeRnD is a big one – we have focused on improving the meeting room experience, more multi-currency options, and many other new features and minor fixes you can read about in this blog post.
Meeting rooms are in the core of every coworking space. Booked and not used rooms is one of the biggest pains of every Community Manager. With this release of OfficeRnD, you will have two new options helping greatly with situations like this – “Booking Reminders” and “Required Check-Ins”.
“Booking reminders” will allow you to send an email reminder set amount of minutes before each meeting to its organizer. In this way, members will be less likely to forget or miss a booking unintentionally.
If reminders alone are not enough for you, now you will be able to activate aΒ “Required Check-In” option in the booking policies. Every booking created under the policy will need a member to manually check-in within a set amount of minutes after its start because otherwise the room will be released and set as “Available”. Members can check-in in a couple of ways:
In order to enable the “Booking Reminders” and/or “Required Check-In” policy you should go to Settings-> Platform -> Calendar&Bookings and Add or Edit a Booking policy
A couple of releases back we released the first multi-currency optionsΒ in OfficeRnD. Since then we are constantly introducing improvementsΒ and new features on top of what we already have.
This release we are ready with something really interesting. Now you will be able to set a default currency for each member/company and when issuing financial documents for them (invoices, credit notes, etc.) they will be automatically generated with that preference in mind – no need to select the wanted currency every time.
To set the default currency for a specific member/company: firstly, make sure your organization has the Multi-Currency option enabled (Settings -> Billing), that you have added the currencies and the conversion rates you want to use and then you will find the option under “Edit” of Billing Details of specific member/company.
We are constantly trying to add new and new reports to our platform because we know how important they are for Coworking spaces. We are happy to say we have released one of the most highly requested reports – Members Report.
The report has 5 sections, and each gives you useful information:
Following is the list with all changes and updates included in this release of OfficeRnD:
We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.
2019 has already started and here at OfficeRnD, we are already working hard at adding new features and improving existing ones. The first release for the year brings many new and exciting things ranging from Overpayments syncing from Xero and New filter and utility functionsΒ in templatesΒ to minor fixes of the Weekly reports and the Memberships filters.
Working closely with our clients showed in most cases Overpayments originate in the accounting systems and often Space Managers/Operators working in the OfficeRnD platform don’t understand such have been created.
In order to prevent mistakes and lost overpayments, we developed a sync between Xero and OfficeRnD where once every 6 hours OfficeRnD will pull new information about overpayments from Xero and if there are new/updated overpayments they will be also created/updated in the Billing -> Invoice section of OfficeRnD.
In order to enable Overpayments sync from Xero you should go to Settings -> Integrations -> Xero -> Configure and mark the checkbox of “Pull overpayments automatically” in the tab “General”.
Note:Β Overpayments originatingΒ from Xero will not be editable and voidable in OfficeRnD. Each Overpayment will have a “Source” property where users can see where the origin of the document is.Β
The ability to choose the colors for the “Available” and “Occupied” statuses in the RnD Rooms app is a very important part of the branding of each office space.
Now, if you use the “RnD Rooms” app, you will find the option to customize the “Available” and “Occupied” colors, the logo and whether you want to show or hide the room price in Settings -> Apps -> Theme under the “Meeting Rooms Tablet View” section.
With this release, OfficeRnD Managers/Operators will have the ability to see the Status History of all companies and members in the system.
Next to the current status tag of each company and member, now a small clock-like-looking icon can be found. Clicking on this icon will open a pop-up with the Status History information which contains a line for each status change this entity has gone through specifying: the status, the time period for which this status was current and the activity which triggered the change to this status.
We are already working on many new key features and improvements related to ‘Multi-currency invoicing‘, ‘Members portal’, stability, performance, and many more.
We pick the coolest and most useful blog posts, webinars, interviews, eBooks, company and industry newsβ¦
all together in the OfficeRnD newsletter!