OfficeRnD’s 2019 Year in Review

21/11/19: Improved Customer Ticketing System

Martin Kanovski

Product Manager

Nov 25, 2019|3 mins read 1

OfficeRnD’s late November release brings a new and improved Customer Ticketing System and better functionality of Printing Credits. Here’s a summary of what we did:

We released:

  • New Ticketing system module (formerly Issues)
  • Printing credits

We improved:

  • Importing custom properties for Resources
  • Importing custom properties for Bookings

We Fixed:

  • More than 15 bugs which we resolved

The Improved Ticketing System module

Quick and easy communication with members is essential for every coworking organization. Members being able to get in touch with the community managers and report something important for them has been an existing feature since the very first days of OfficeRnD but now we did a big update on that functionality. Read along to learn more about it:

In the Admin Platform, you will be able to manage the tickets of your organization in the Collaboration -> Tickets page. There you can see all the tickets assigned to you personally, and also all the tickets in the system. These will be ordered in a few tabs: Tickets Dashboard and one tab for each ticket status available. In the Tickets Dashboard, each teammate will see tickets assigned to him/her and also open tickets with no assignee. The other tabs list all tickets with a certain status: Open, Pending, Resolved.

improved customer ticketing system

In Settings -> Platform -> Tickets you will be able to create your own ticket categories, severity and priority levels, and automatic assignees per category. Ticket categories allow you to group different submissions so you can handle them easier and faster. For example, you can set the system to assign a certain teammate to a specific ticket group so when a ticket in this group is submitted, this teammate can be notified right away. Of course, these settings can also be location-specific and set in Space -> Selected Location -> Tickets tab.

If you have any questions or comments don’t hesitate to share them in our Community Portal.

Aug 2020 update: We improved the OfficeRnD Tickets feature even more! Yay!

Printing Credits

With the new release, we have introduced a nice addition to OfficeRnD’s coins features. Until now coins could be used only for meeting room bookings. Now you can also allow coins to be valid for printing one-off plans. In this way, you can give an X amount of coins (both monthly and just once) to your members which will be used as Printing Credits.

If a member has coins valid for your printing plans, these will be used when you create printing fees manually, integrations create them automatically or if you import these fees. Once the member has no more coins valid for the printing plans, the system will start charging them as usual.

If you have any questions or comments don’t hesitate to share them in our Community Portal.

Following is the list with all changes and updates included in this release of OfficeRnD:


  • New Ticketing system module (formerly Issues)
  • Printing credits


  • Importing custom properties for Resources
  • Importing custom properties for Bookings


  • Checking in a member with a past date wasn’t always requiring you to set end date/time
  • There were overlapping numbers on Dashboard/Revenue tile
  • Importing some kinds of Member custom properties wasn’t working correctly
  • Tooltips at the bottom of the pages weren’t displayed correctly on some pages
  • Sending notifications wasn’t working when updating bookings
  • Quick links in company/member page were hidden when you scroll the list of companies/members
  • The half-day pass was sometimes taking 1-day pass
  • Slack integration’s schedule wasn’t working as expected
  • Updated bookings created from the Admin or Member portal were throwing an error
  • KISI: Shares without a Group_ID was breaking the sync
  • Updating member’s team without changing it via the API removes the member’s fees

We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.

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