OfficeRnD Flex
For coworking and flexible workspace operators: manage members, bookings, and billing all from one platform.
OfficeRnD Workplace
For hybrid workplaces: help employees book desks and rooms, manage visitors, and understand office occupancy with analytics.
More ways to get help
Frequently asked questions
General questions about support, security and OfficeRnD services.
How do I contact OfficeRnD support?
You can contact OfficeRnD support through chat or email. Chat is available from the Admin Portal or the Help Center, and requests go to support. Our AI support bot, Randi, responds first, then loops in a human specialist if needed.
How do I get an answer without waiting for support?
The fastest way to get an answer is Randi, OfficeRnD's AI support assistant. It's trained on OfficeRnD's knowledge base and handles 60% of your questions on its own. If it can't, it hands off to a human specialist along with your conversation history.
How quickly will OfficeRnD respond to my support request?
Response times depend on your ticket's severity level and your support plan. Ultimate Support customers get shorter response and resolution windows across the board. See How OfficeRnD Support Works for the full breakdown.
How do I submit product feedback or feature requests?
You can submit feedback by contacting the support team directly or through the product update sites for Flex and Workplace, where you can also vote on existing ideas. Every request is added to OfficeRnD's request library and reviewed at least monthly.
How does OfficeRnD keep my data secure?
OfficeRnD secures your data through AWS-hosted infrastructure, encrypted storage, two-factor authentication for all administrative access, and regular vulnerability scans and penetration tests. For the full attestation and compliance documentation, visit the Trust Center.
Where do I find OfficeRnD's uptime and incident history?
OfficeRnD's system status and incident history are available on the Status Page. You can subscribe to updates by email or RSS to get notified whenever an incident is created, updated, or resolved.
Where do I find OfficeRnD's legal and compliance documents?
OfficeRnD's Service Level Agreement, Terms and Conditions, and Privacy Policy are linked in the footer of every Help Center page. The Trust Center holds the underlying compliance and security attestation documents.