The 2026 Flex Space Tech Stack Report

Discover which tools flex operators run, where their hours go, and where the stack breaks.
Read the Report

Once you own the software, why is the job still manual?

Volume 1 of this report answered which software flex operators use. Volume 2 asks what happens after you buy it. We surveyed 334 operators, from single-site independents to 30-plus-location portfolios, and asked what they run, what breaks, and where the week disappears. Then we checked those answers against connection data from 1,276 accounts on the OfficeRnD platform.

334
flex operators surveyed
68%
name integration gaps as their top tech challenge
18%
Are Using AI
66%
want easier integration over vendor consolidation

Key insights from the report

The vendor question is settled. Stripe now runs payments for 85% of operators, up 8 points in a year. HubSpot holds 54% of CRM. QuickBooks and Xero together cover 67% of accounting. A shortlist built in 2025 is still the right shortlist in 2026.

So we asked a harder question: what eats the most repetitive, time-consuming part of your week? Invoicing and billing came first at 27%, then member communication at 21% and contracts and quotes at 20%. Run it on multi-location operators only, and invoicing falls to eighth.

Alongside the survey, we looked at connection data from 1,276 operator accounts. The average operator has 1.65 of five core systems connected. 14% have connected nothing. One account out of 1,276 has all five.

💡That’s why 68% call integration gaps their top technology challenge, ahead of cost, training, and AI.

Category leaders, 2025 vs 2026
2025 2026
Stripe — Payments 77% → 85%
HubSpot — CRM 53% → 54%
QuickBooks — Accounting 43% → 38%
Xero — Accounting 29% → 29%
Salto — Door access 37% → 36%

Methodology

334 coworking and flex space operators responded, representing $5.4M in combined annual recurring revenue on the OfficeRnD platform. Responses were collected between 2024 and mid-2026 across three survey instruments and de-duplicated by organisation. North America accounts for 45% of responses, Europe 21%, UK and Ireland 15%, Australia and New Zealand 9%. 60% of respondents run one or two locations. 4% run more than 30.

Every percentage is calculated against the number of respondents who answered that specific question, and the base is stated on each chart. Several questions allowed multiple answers, so those charts total more than 100%.

What’s inside the full report?

  • Movement, not a snapshot. Seven technology challenges tracked from 2025 to 2026, including the two that roughly doubled and the one that collapsed by 14 points.
  • The time-sink ranking, cut by portfolio size. Eight processes, ranked for all operators and again for multi-location operators. The two lists barely resemble each other.
  • Category leaders with regional breakdowns. Payments, accounting, CRM, door access and Wi-Fi. Includes why the global accounting chart is misleading if you operate outside North America.
  • The say-versus-connected table. All five categories, across 1,276 accounts.
  • AI in practice. Adoption, monthly spend, use cases, and how the tools actually connect.
  • Six moves for your 2026 tech roadmap. Specific, ordered, and drawn from the data above. The first one costs nothing and takes an hour.