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Need more information on how OfficeRnD can help you streamline and automate coworking management? Ask about our products, pricing, implementation, or anything else. Our advisors are here to help you chart a course to success!

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For general inqueries, partnership opportunities, or other non-sales related questions, drop us a line at info@officernd.com

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Onboarding customers with product setup questions
If you’re currently in Onboarding and have any questions about the setup, features, or anything else, please contact onboarding@officernd.com
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If you’re experiencing any issues with the platform, please e-mail support@officernd.com or Submit a ticket

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Our offices

Atlanta, US
3365 Piedmont Road NE, Suite 1400
Atlanta, GA 30305
London, UK
84 Eccleston Square, SW1V 1PX
London, United Kingdom
Melbourne, Australia
Level 3/162 Collins St
Melbourne VIC 3000, Australia
Sofia, Bulgaria
33 Alexander Malinov Blvd.
Sofia, Bulgaria

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OfficeRnD

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Add ons:

Basic Onboarding
Standard Onboarding
Premium Onboarding
Basic Support Package
Standard Support Package
Premium Support Package
Monthly Q&A Support Sessions
Community Module
Billing Module
Meeting Room Bookings Module
Contracts Module
Inventory & Space Module
Collaboration Module
Billing Reports
Occupancy & Utilization Reports

Overview

Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you аre ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.

Key Details

PriceFREE
SettingRemote
Duration2h

Overview

Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.

What’s Included:

Together we will outline an onboarding plan with action items and milestones.
We will regularly review the progress of the setup and guide you to the next steps.
Together we will create strategies for addressing complex use cases.
We will guide you over email and screen-sharing calls.
We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
We will help you set up and run your first bill run. We will also help you automate all the others.
2 training modules.

Key Details

Price$299
SettingRemote
Duration6h

Overview

This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.

What’s Included:

Together we will outline an onboarding plan with action items and milestones.
We will regularly review the progress of the setup and guide you to the next steps.
Together we will create strategies for addressing complex use cases.
We will guide you over email and screen-sharing calls.
We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
We will help you set up and run your first bill run. We will also help you automate all the others.
4 training modules

Key Details

Price$599
SettingRemote
Duration12h

Overview

Get familiar with the essentials in the Basic Support Package.

What’s Included:

Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
Onboarding – Basic onboarding
Initial Response Time – Normal severity (24h), Restricted Operation (24h) and Critical (4h)

Key Details

PriceFREE
Setting Remote

Overview

Get familiar with the essentials in the Standard Support Package.

What’s Included:

Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
Dedicated Q&A Support Sessions (1 hour / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
Onboarding – Basic Onboarding
Initial Response Time – Normal severity (24h), Restricted Operation (16h) and Critical (4h)

Key details

Price$149
SettingRemote

Overview

Get familiar with the essentials in the Premium Support Package.

What’s Included:

Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
Dedicated Q&A Support Sessions (4 hours / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
Onboarding – Basic Onboarding
Initial Response Time – Normal severity (24h), Restricted Operation (8h) and Critical (1h)

Key details

Price$299
SettingRemote

Overview

Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.

What’s Included:

You get direct access to a lead support specialist.
We will prioritize your support requests.
Together we will discuss strategies for addressing custom use cases.
Together we will discuss your feature requests.
Together we will troubleshoot any issues.
We will show you the latest new features in the system.

Key Details

Price$150/month
SettingRemote
Duration4h/month

Overview

We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. We’ll demonstrate how to create memberships for members, change their status and invite them on the members portal.

Learn How To:

Add a company.
Add a company member.
Add an individual member.
Assign a membership to a member.
Invoice memberships in 3,6 or 12-month periods.
Add a one-off fee to a member’s profile.
Invite a member to the members portal.
Invite multiple members to the members portal.
Change the email of a member.
Pause a membership.
Mark companies and members as former and what that means for their access to the portal.
Manually add day passes.
Add custom properties to a company/member.
Extend the information captured for opportunities.

Key Details

Price$150
SettingRemote
Duration60min

Overview

We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.

Learn How To:

Configure your tax rates and revenue accounts.
Add discounts and apply those to memberships.
Review the billing settings and automate billing operations.
Raise an invoice
Raise multiple invoices with a manual BillRun.
Understand invoice statuses.
Edit an invoice.
Charge invoices.
Record a refund on invoices.
Create an invoice for a period of longer than 1 month.
Review outstanding not-invoiced fees and memberships.

Key Details

Price$150
SettingRemote
Duration60min

Overview

We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits – hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.

Learn How To:

Understand resource rates and how to add one.
Add a meeting room and set its privacy.
Configure booking and cancellation policies.
Add a booking.
Update and cancel a booking.
Add extras as purchasable options available with a meeting room booking.
Manually add booking credits to members.
Invoice bookings.
Review bookings and take advantage of the Bookings Report.
Change the business hours of the space.
Change the visibility of the bookings on the members portal.

Key Details

Price$150
SettingRemote
Duration60min

Overview

We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.

Learn How To:

Use contracts and what they are for.
Create a Membership Agreement, a License Agreement or a Lease Agreement.
Add a contract.
Generate a contract PDF document.
Sign a contract.
Differentiate memberships attached to a contract.
Different stages of a contract and how to terminate it.
Configure and implement a contract approval process.

Key Details

Price$100
SettingRemote
Duration30min

Overview

We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.

Learn How To:

Understand the default resource types and how to track their occupancy and utilization.
Create private offices and desks.
Assign resources to members.
Assign memberships on the floorplan.
Relocate a membership.
Upgrade or downgrade a membership on the floorplan.
Change a meeting room to an office and vice versa.
Replace a dedicated desk with a hotdesk and vice versa.
Create custom resource types.

Key Details

Price$100
SettingRemote
Duration30min

Overview

We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.

Learn How To:

Take a short overview of the members portal and the different type of users and their permissions.
Add posts.
Add events.
Add benefits.
Add How-To Guides.
Find where members can add issues and where you can review them.
Set up integration with Slack and its benefits.
Connect OfficeRnD with Eventbrite using Zapier.

Key Details

Price$100
SettingRemote
Duration30min

Overview

We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.

Learn How To:

Find the billing charts available on the OfficeRnD Dashboard
Use the Revenue Dashboard
Use the Memberships Dashboard
Use the Projected Revenue Report
Use the Invoiced Revenue Report
Export invoices.
Customize the invoices export.
Use the Memberships Report.
Use the Members Report.

Key Details

Price$100
SettingRemote
Duration30min

Overview

We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.

Learn How To:

Use the Occupancy Dashboards.
Use the Occupancy Report for private offices and dedicated desks.
Use the Occupancy Interval report.
Use the Resource Utilization report.

Key Details

Price$100
SettingRemote
Duration30min

Overview

Key Details

PriceFREE
SettingRemote
Duration2h

Overview

What’s Included:

Together we will outline an onboarding plan with action items and milestones.
We will regularly review the progress of the setup and guide you to the next steps.
Together we will create strategies for addressing complex use cases.
We will guide you over email and screen-sharing calls.
We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
We will help you set up and run your first bill run. We will also help you automate all the others.
2 training modules.

Key Details

Price$299
SettingRemote
Duration6h

Overview

What’s Included:

Together we will outline an onboarding plan with action items and milestones.
We will regularly review the progress of the setup and guide you to the next steps.
Together we will create strategies for addressing complex use cases.
We will guide you over email and screen-sharing calls.
We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
We will help you set up and run your first bill run. We will also help you automate all the others.
4 training modules

Key Details

Price$599
SettingRemote
Duration12h

Overview

Get familiar with the essentials in the Basic Support Package.

What’s Included:

Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
Onboarding – Basic onboarding
Initial Response Time – Normal severity (24h), Restricted Operation (24h) and Critical (4h)

Key Details

PriceFREE
Setting Remote

Overview

Get familiar with the essentials in the Standard Support Package.

What’s Included:

Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
Dedicated Q&A Support Sessions (1 hour / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
Onboarding – Basic Onboarding
Initial Response Time – Normal severity (24h), Restricted Operation (16h) and Critical (4h)

Key details

Price$149
SettingRemote

Overview

Get familiar with the essentials in the Premium Support Package.

What’s Included:

Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
Dedicated Q&A Support Sessions (4 hours / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
Onboarding – Basic Onboarding
Initial Response Time – Normal severity (24h), Restricted Operation (8h) and Critical (1h)

Key details

Price$299
SettingRemote

Overview

Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.

What’s Included:

You get direct access to a lead support specialist.
We will prioritize your support requests.
Together we will discuss strategies for addressing custom use cases.
Together we will discuss your feature requests.
Together we will troubleshoot any issues.
We will show you the latest new features in the system.

Key Details

Price$150/month
SettingRemote
Duration4h/month

Overview

Learn How To:

Add a company.
Add a company member.
Add an individual member.
Assign a membership to a member.
Invoice memberships in 3,6 or 12-month periods.
Add a one-off fee to a member’s profile.
Invite a member to the members portal.
Invite multiple members to the members portal.
Change the email of a member.
Pause a membership.
Mark companies and members as former and what that means for their access to the portal.
Manually add day passes.
Add custom properties to a company/member.
Extend the information captured for opportunities.

Key Details

Price$150
SettingRemote
Duration60min

Overview

Learn How To:

Configure your tax rates and revenue accounts.
Add discounts and apply those to memberships.
Review the billing settings and automate billing operations.
Raise an invoice
Raise multiple invoices with a manual BillRun.
Understand invoice statuses.
Edit an invoice.
Charge invoices.
Record a refund on invoices.
Create an invoice for a period of longer than 1 month.
Review outstanding not-invoiced fees and memberships.

Key Details

Price$150
SettingRemote
Duration60min

Overview

Learn How To:

Understand resource rates and how to add one.
Add a meeting room and set its privacy.
Configure booking and cancellation policies.
Add a booking.
Update and cancel a booking.
Add extras as purchasable options available with a meeting room booking.
Manually add booking credits to members.
Invoice bookings.
Review bookings and take advantage of the Bookings Report.
Change the business hours of the space.
Change the visibility of the bookings on the members portal.

Key Details

Price$150
SettingRemote
Duration60min

Overview

Learn How To:

Use contracts and what they are for.
Create a Membership Agreement, a License Agreement or a Lease Agreement.
Add a contract.
Generate a contract PDF document.
Sign a contract.
Differentiate memberships attached to a contract.
Different stages of a contract and how to terminate it.
Configure and implement a contract approval process.

Key Details

Price$100
SettingRemote
Duration30min

Overview

Learn How To:

Understand the default resource types and how to track their occupancy and utilization.
Create private offices and desks.
Assign resources to members.
Assign memberships on the floorplan.
Relocate a membership.
Upgrade or downgrade a membership on the floorplan.
Change a meeting room to an office and vice versa.
Replace a dedicated desk with a hotdesk and vice versa.
Create custom resource types.

Key Details

Price$100
SettingRemote
Duration30min

Overview

Learn How To:

Take a short overview of the members portal and the different type of users and their permissions.
Add posts.
Add events.
Add benefits.
Add How-To Guides.
Find where members can add issues and where you can review them.
Set up integration with Slack and its benefits.
Connect OfficeRnD with Eventbrite using Zapier.

Key Details

Price$100
SettingRemote
Duration30min

Overview

We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.

Learn How To:

Find the billing charts available on the OfficeRnD Dashboard
Use the Revenue Dashboard
Use the Memberships Dashboard
Use the Projected Revenue Report
Use the Invoiced Revenue Report
Export invoices.
Customize the invoices export.
Use the Memberships Report.
Use the Members Report.

Key Details

Price$100
SettingRemote
Duration30min

Overview

We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.

Learn How To:

Use the Occupancy Dashboards.
Use the Occupancy Report for private offices and dedicated desks.
Use the Occupancy Interval report.
Use the Resource Utilization report.

Key Details

Price$100
SettingRemote
Duration30min

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Plan Overview
What's included?	100 members 1 location	200 members 2 locations	tailor-made plan to match your business needs
Additional members	Add-on	Add-on
Additional locations		Add-on
Members limit	200 members	500 members	custom
Locations limit	1 location	4 locations	custom
Contracts and memberships
Membership management	✔	✔	✔
Full-range contract types	✔	✔	✔
Customizable contract templates	✔	✔	✔
Contract lifecycle management	✔	✔	✔
Configurable stepped deals	✔	✔	✔
Contract approval workflow	✔	✔	✔
Billing and payments
Custom recurring and one-off plans	✔	✔	✔
Automatic billing and invoicing	✔	✔	✔
Payment gateway integrations	✔	✔	✔
Deep integration with Xero and Quickbooks	✔	✔	✔
Meeting room bookings
Meeting room inventory and pricing management	✔	✔	✔
Allocate hourly or monetary credits to memberships	✔	✔	✔
Set rules for meeting room bookings and cancelations	✔	✔	✔
Public meeting room booking portal	✔	✔	✔
Member apps
Members mobile app	✔	✔	✔
Member portal	✔	✔	✔
Branded apps + push notifications	Add-on	Add-on	✔
Rooms tablet app	✔	✔	✔
Reception tablet app	Add-on	✔	✔
Reporting and analytics
Revenue report	✔	✔	✔
Occupancy report	✔	✔	✔
Invoices and ballance	✔	✔	✔
Space growth	✔	✔	✔
Check-ins	✔	✔	✔
Analytics Core NEW	✔	✔	✔
Analytics Professional NEW		Add-on	Add-on
Lead and member management
Member and company accounts	✔	✔	✔
Leads and opportunities	✔	✔	✔
Guest management	✔	✔	✔
Issue tracking	✔	✔	✔
Occupancy and resources
Interactive floor plans	✔	✔	✔
Visual resource management	✔	✔	✔
Occupancy dashboards	✔	✔	✔
Utilization reports	✔	✔	✔
Custom resources	✔	✔	✔
Integrations
Accounting
Xero	✔	✔	✔
QuickBooks	✔	✔	✔
Payment
Stripe	✔	✔	✔
GoCardless	✔	✔	✔
Paypal	✔	✔	✔
Authorize.net	Add-on	✔	✔
Braintree		✔	✔
Forte		✔	✔
Placepay		✔	✔
Ezidebit		✔	✔
Omise		✔	✔
Bottomline		✔	✔
WorldPay		✔	✔
CardConnect		✔	✔
PayDock		✔	✔
Door Access
Salto KS	✔	✔	✔
Salto ProAccess	Add-on	Add-on	✔
KISI	✔	✔	✔
Brivo	✔	✔	✔
Printing
ezeep	✔	✔	✔
WiFi Network / Check-in
Medusa WiFi	✔	✔	✔
MikroTik	✔	✔	✔
Aruba	✔	✔	✔
Iron Wifi	✔	✔	✔
Cisco Meraki	✔	✔	✔
CRM
HubSpot CRM	✔	✔	✔
Capsule	✔	✔	✔
Rialto	✔	✔	✔
Collaboration & Community
Slack	✔	✔	✔
Google Calendar	✔	✔	✔
Zapier	✔	✔	✔
Included.co	✔	✔	✔
Electronic Signatures
HelloSign	✔	✔	✔
HelloSign	*additional charges per eSignature	*additional charges per eSignature	*additional charges per eSignature
Security & Extensibility
Single sign-on (SSO)		Add-on	✔
Webhooks		Add-on	✔
API access		Add-on	✔
Test environment		Add-on	✔
Customer Success & Support
Standard	✔	✔
Premium	Add-on	Add-on
Ultimate	Add-on	Add-on	✔
Dedicated Customer Success Manager			✔

Service Plans

Standard
Contact us
Premium
Contact us
Ultimate
Contact us

During Your Onboarding Period
Dedicated Onboarding Specialist		✔	✔
Onboarding Calls and/or Training Sessions	2 hours	3 hours/month	5 hours/month
After Your Onboarding Period
Access to Documentation Portal and Resources	✔	✔	✔
Email & Chat Support	✔	✔	✔
Priority Case Handling		✔	✔
Dedicated Support Specialist			✔
Phone Support NEW			✔
Dedicated Q&A Support Sessions		2 hours/month	4 hours/month
Document & Template Customization	Add-on	1 doc/month	2 docs/month
Support Response Time
Critical	4h	2h	1h
Restricted Operations	24h	12h	8h
Normal Severity	24h	20h	10h

API & Extensibility

Integrations

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Basic Onboarding

Standard Onboarding

Premium Onboarding

Basic Support Package

Standard Support Package

Premium Support Package

Monthly Q&A Support Sessions

Community Module

Billing Module

Meeting Room Bookings Module

Contracts Module

Inventory & Space Module

Collaboration Module

Billing Reports

Occupancy & Utilization Reports

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