Support
Business critical support for business critical software
Getting Started
If you’re new to the OfficeRnD family, this is the place to go. Let’s get you up and running.
We won
Best Technology To Run Your Space
Coworky AwardsHave a question?
Our support team is available Monday-Friday from 7:00 AM to 5:00 PM UTC.
Help Section
Management Platform
The place to go if you’re looking for tips and tricks on the OfficeRnD admin software, or have a general question regarding Billing, Meeting Room Bookings, Integration and more.
Members Portal
The place to go if you’re looking for ways to improve and customize your members’ digital experience.
Reporting & Analysis
The place to go if you’re looking for ways to build and utilize your booking reports, financial reports and occupancy reports.
Product Releases
The place to go if you’re looking for more information on latest product releases.
Roadmap
The place to go if you’re looking for more information on upcoming product features.
Blog
The place to go if you’re looking for tips and tricks on how to run your coworking space or just want to read more about our features highlights.
Enterprise-grade Support and Onboarding
Dedicated Support
Our support specialists got you covered regardless of the type of your request! You can get in touch with us via chat, email or request a remote Q&A session at any point.
Onboarding Specialists
Dedicated onboarding specialists help you with any questions you have during onboarding and validates your setup when you’re ready for the go-live.
Pre-packaged services
Professional services that help you minimize the risks of errors when moving over to OfficeRnD by offering extra help during setup and training your team.
See all pre-packaged services
Our Support Packages
Email & Chat Support
Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
Basic
StandardPremiumMonthly Training Webinars
Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
Dedicated Q&A Support Sessions
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
1 hour / month4 hours / monthDedicated Customer Success Rep
A dedicated customer success rep that is your primary point of contact and is constantly aware of the state of your account, helping you make the most of the system.
Onboarding
BasicBasicBasicInitial Response Time
Normal Severity
24h24h24hRestricted Operation
24h16h8hCritical
4h4h1h
Email & Chat Support
Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
Monthly Training Webinars
Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
Onboarding
Basic
Normal Severity
24h
Restricted Operation
24h
Critical
4h
Email & Chat Support
Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
Monthly Training Webinars
Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
Dedicated Q&A Support Sessions
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
1 hour / month
Onboarding
Basic
Normal Severity
24h
Restricted Operation
16h
Critical
4h
Email & Chat Support
Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
Monthly Training Webinars
Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
Dedicated Q&A Support Sessions
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
4 hours / month
Dedicated Customer Success Rep
A dedicated customer success rep that is your primary point of contact and is constantly aware of the state of your account, helping you make the most of the system.
Onboarding
Basic
Normal Severity
24h
Restricted Operation
8h
Critical
1h
Our Standard Onboarding Services
Basic
- Web Assistance Sessions (2h included)
- OnBoarding Checklist
- Step-by-step onboarding plan with specific action items.
- Guidance over email on the progress of the setup and the next steps.
- Review of the final setup and outline of outstanding setup tasks before go-live.
Standard
- Web Assistance Sessions (6h included)
- OnBoarding Checklist
- Training Modules (2 modules included)
- Step-by-step onboarding plan with specific action items and milestones.
- Guidance over online sessions and email on the progress of setup and next steps.
- Advice on how to address complex use cases within the system.
- Extensively review of the final setup and availability to immediately jump on a call on the go-live date.
- Help with setting up and doing your first bill run. Help with automating future bill-runs.
Premium
- Web Assistance Sessions (12h included)
- OnBoarding Checklist
- Training Modules (4 modules included)
- Step-by-step onboarding plan with specific action items and milestones.
- Guidance over online sessions and email on the progress of setup and next steps.
- Advice on how to address complex use cases within the system.
- Extensively review of the final setup and availability to immediately jump on a call on the go-live date.
- Help with setting up and doing your first bill run. Help with automating future bill-runs.
Have a question?
Our support team is available Monday-Friday from 7:00 AM to 5:00 PM UTC.
support@officernd.com
Submit a ticket
Go to Help Portal“OfficeRnD has enabled us to grow seamlessly. Using other software we were constantly let down, and faced a multitude of errors. We spent more time fixing issues created, however, this isn’t the case with OfficeRnD! The team are rigorous and always release awesome updates that are thoroughly tested, which means we get the best tech with none of the headaches. Our community managers can do their job whilst we look like hero’s for running a tight ship! Thanks OfficeRnD”
Matt Greenwood
Founder | Desk Cowork
API Documentation
Looking for more info on our API? Just click the button below to access our public API documentation.
Want to give OfficeRnD a try?
Schedule a live demo and we’ll help you get started!
officernd.com
OfficeRnD
Company
Help
Partners
Newsletter
Stay up to date with coworking insights, feature highlights, company news and upcoming webinars and eBooks.
London, United Kingdom4 Crown Place, EC2A 4BT
London, United Kingdom
Sofia, Bulgaria31 Alexander Malinov Blvd.
Sofia, Bulgaria
Hastings, New Zealand113 Heretaunga St E,
Hastings, 4122
Atlanta, US3423 Piedmont Rd NE
Atlanta, GA 30305