Customer Support

The OfficeRnD Customer Support team delivers a customer-centric, high-quality service experience. Our group of expert problem solvers focuses on helping businesses overcome any challenge they encounter.

 

 

Have a question?

Help Center

  • Knowledge Base πŸ—ΊοΈ

    Have a question about OfficeRnD? Try searching in our comprehensive knowledge base for help!

    Learn More

  • Getting Started in Flex 🏒

    The place to go if you’re looking for tips on the OfficeRnD Flex software, or have a general question regarding Billing, Bookings, Integrations and more.

    Learn More

  • Getting Started in Hybrid πŸ‘‹

    Get started here if your are looking for information about using OfficeRnD Hybrid to enable hybrid work at your office.

    Learn More

  • API Documentation πŸ“Š

    Leverage the OfficeRnD API without our developer resources and guides.

    Learn More

  • Flex Product Updates πŸš€

    See the latest OfficeRnD Flex feature releases, product improvements, and bug fixes.

    Learn More

  • Hybrid Product Updates πŸŽ‰

    See the latest OfficeRnD Hybrid feature releases, product improvements, and bug fixes.

    Learn More

Support Plans

Live customer support when you need it.
  • Standard - Free
  • Ultimate - $319/mo
  • Standard

    Ultimate

  • Documentation Portal and Resources

  • Email & Chat Support

  • Phone Support

  • Q&A Support Sessions

    4 hours / month

  • Support Response Time

  • Critical

    4 hours

    1 hour

  • Restricted Operations

    24 hours

    8 hours

  • Normal Severity

    24 hours

    10 hours

  • Price

    FREE

    $319 / month
    (annual commitment)

Enterprise-grade Support, Onboarding, and Training

  • Dedicated Support

    Our support specialists got you covered regardless of the type of your request! You can get in touch with us via chat, email or request a remote Q&A session at any point.

    Visit knowledge base

  • Customer Onboarding

    Dedicated onboarding specialists help you with any questions you have during onboarding and validates your setup when you’re ready for the go-live.

    See onboarding plans

  • Trainings

    Professional trainings that help you minimize the risks of errors when moving over to OfficeRnD by offering extra help during setup and training your team.

    See all trainings

Curious to see OfficeRnD in action?

We are happy to give you a walkthrough!

Have a question?

Our support team is available Monday-Friday from 7:00 AM to 5:00 PM UTC.

 

     support@officernd.com
   Submit a ticket
    Go to Help Portal

  • John from the Customer Success team was really driven to make sure everything’s seamless. And in the past, when we looked at moving to other platforms, this was always a barrier. It feels like a big move to change from one software to another. John and the team did a fantastic job making it really smooth, really seamless, being always available.

    Amanda Lewan
    Co-founder & CEO | Bamboo