Support

Business critical support for business critical software

 

 

Have a question?

Our support team is available Monday-Friday from 7:00 AM to 3:00 AM UTC.

Help Section

  • Getting Started

    If you’re new to the OfficeRnD family, this is the place to go. Let’s get you up and running.

    Learn More

  • Management Platform

    The place to go if you’re looking for tips and tricks on the OfficeRnD admin software, or have a general question regarding Billing, Meeting Room Bookings, Integration and more.

    Learn More

  • Members Portal

    The place to go if you’re looking for ways to improve and customize your members’ digital experience.

    Learn More

  • Reporting & Analysis

    The place to go if you’re looking for ways to build and utilize your booking reports, financial reports and occupancy reports.

    Learn More

  • Product Releases

    The place to go if you’re looking for more information on latest product releases.

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  • Roadmap

    The place to go if you’re looking for more information on upcoming product features.

    Learn More

  • Blog

    The place to go if you’re looking for tips and tricks on how to run your coworking space or just want to read more about our features highlights.

    Learn More

Enterprise-grade Support and Onboarding

  • Dedicated Support

    Our support specialists got you covered regardless of the type of your request! You can get in touch with us via chat, email or request a remote Q&A session at any point.

  • Onboarding Specialists

    Dedicated onboarding specialists help you with any questions you have during onboarding and validates your setup when you’re ready for the go-live.

  • Trainings

    Professional trainings that help you minimize the risks of errors when moving over to OfficeRnD by offering extra help during setup and training your team.
    See all trainings

Customer Service Plans

Get familiar with our software capabilities and be as productive as possible from day 1
  • Standard - Free
  • Premium - $149/mo
  • Ultimate - $299/mo
  • During Your Onboarding Period

    Standard

    Premium

    Ultimate

  • Dedicated Onboarding Specialist

  • Onboarding Calls and/or Training Sessions

    2 hours *

    3 hours / month

    5 hours / month

  • After Your Onboarding Period

  • Access to Documentation Portal and Resources

  • Email & Chat Support

  • Priority Case Handling

  • Dedicated Q&A Support Sessions

    2 hours / month

    4 hours / month

  • Dedicated Support Specialist

  • Support Response Time

  • Critical

    4h

    2h

    1h

  • Restricted Operations

    24h

    12h

    8h

  • Normal Severity

    24h

    20h

    10h

  • Price
    Free
    $149/mo
    $299/mo

* These hours are valid for the total length of the onboarding period and do not recur on a monthly basis.

New add-on

Additional Setup & Configuration Consulting

Price: $100/h

You have completed your onboarding with OfficeRnD but you need help with enabling new functionality or maybe want to take advantage of an automated billing and accounting integration? Don’t worry, we are here to help you.

With this service, you will receive the dedicated assistance of our customer services team and you will be guided on how to enable or configure various settings, integrations, etc. in your OfficeRnD platform.


Please, reach out to support@officernd.com and explain what you would need help with and we will guide you through the process.

Contact us
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Trainings

Dive deeper into our various modules such as Billing, Meeting Room Bookings, Contracts, Community and many more.

Learn more

Our Standard Onboarding Services

Basic
  • Web Assistance Sessions (2h included)
  • OnBoarding Checklist

  • Step-by-step onboarding plan with specific action items.
  • Guidance over email on the progress of the setup and the next steps.
  • Review of the final setup and outline of outstanding setup tasks before go-live.
Standard
  • Web Assistance Sessions (6h included)
  • OnBoarding Checklist
  • Training Modules (2 modules included)

  • Step-by-step onboarding plan with specific action items and milestones.
  • Guidance over online sessions and email on the progress of setup and next steps.
  • Advice on how to address complex use cases within the system.
  • Extensively review of the final setup and availability to immediately jump on a call on the go-live date.
  • Help with setting up and doing your first bill run. Help with automating future bill-runs.
Premium
  • Web Assistance Sessions (12h included)
  • OnBoarding Checklist
  • Training Modules (4 modules included)

  • Step-by-step onboarding plan with specific action items and milestones.
  • Guidance over online sessions and email on the progress of setup and next steps.
  • Advice on how to address complex use cases within the system.
  • Extensively review of the final setup and availability to immediately jump on a call on the go-live date.
  • Help with setting up and doing your first bill run. Help with automating future bill-runs.

Have a question?

Our support team is available Monday-Friday from 7:00 AM to 5:00 PM UTC.

 

     support@officernd.com
   Submit a ticket
     Go to Help Portal

  • “OfficeRnD has enabled us to grow seamlessly. Using other software we were constantly let down, and faced a multitude of errors. We spent more time fixing issues created, however, this isn’t the case with OfficeRnD! The team are rigorous and always release awesome updates that are thoroughly tested, which means we get the best tech with none of the headaches. Our community managers can do their job whilst we look like hero’s for running a tight ship! Thanks OfficeRnD”

    matt greenwood_desk cowork
    Matt Greenwood
    Founder | Desk Cowork

API Documentation

Looking for more info on our API? Just click the button below to access our public API documentation.

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