Report Workplace Issues in Seconds
Employees can report broken equipment, maintenance problems, IT issues, or workplace feedback directly from the OfficeRnD Workplace Web Portal or Mobile App.
- No separate tool or login
- Custom request categories
- Employee-selected severity
- Ticket status visible from their profile
Keep Every Request and Conversation in One Place
Employees and workplace teams can exchange questions, details, and updates directly inside each ticket. The full conversation stays connected to the request, giving everyone the context they need from initial report to resolution.
- Two-way ticket communication
- Complete issue history
- Fewer scattered emails and messages
- Greater transparency for employees
Route Requests to the Right Team Automatically
Create custom categories and choose who should be notified when a new ticket is submitted.
Requests go directly to the people responsible for resolving them, without manual forwarding or searching for the right contact.
- Custom ticket categories
- Named responders for each category
- Instant email notifications
- Different routing rules for every location
We Are a Leader on G2
We’re thrilled to be awarded the Leader badges for Desk Booking, Meeting Room Booking Systems, Space Management and Hybrid Enablement.
Prioritize and Resolve the Most Important Issues
Employees can show how significantly an issue affects their work, while admins can apply a separate internal priority based on urgency, resources, and business impact.
- Employee-set severity levels
- Internal admin priorities
- Clear ticket statuses
- Structured resolution process
- Automatic closure of inactive pending tickets
Turn Workplace Requests Into Better Decisions
Export ticket history and use workplace issue data to identify recurring problems, high-maintenance locations, and areas that require additional investment. Helpdesk is built into the same platform used for desks, rooms, parking, visitors, announcements, and employee feedback.
- CSV export and ticket reporting
- Identify recurring workplace issues
- Support maintenance and budget planning
- One platform instead of another standalone tool
Support Every Office Location
Configure Helpdesk separately for each workplace so employees only see relevant categories and local teams receive the right requests.
- Location-specific categories
- Local responders and notifications
- Clear ownership across offices
- Scalable support for multi-location organizations
“We looked at 2 other systems and this was by far the best functionality and value. It covers everything we need and is easy to find where everyone is siting.”
Richard Theakston Ready to Take the Next Step?
- Easy to use
- Rich with data
- Partner in growth