FAQ

• What is an active member?

  An active member is defined as:

  • a person who is assigned an active monthly product (recurring membership) or service in OfficeRnD.
  • a person who is part of a company with an active monthly (recurring membership) product or service in OfficeRnD.
  • a person who is assigned a non-recurring charge (one-off fee) OR booked a room through OfficeRnD for the respective month.

• Do you have a native mobile app?

  Yes, we have native mobile app that allows your members to self-service themselves and engage with the community. It's available both on the Apple App Store and Google Play Store.

• What integrations do you support?

  You can see a full list of the integrations we currently support here. We also have an open API that you can use to develop an integration yourself. You can check it out here.

• Do you charge in currencies other than US dollars?

  Yes, we can also charge in EUR, GBP and AUD depending on your location.

• Do you offer help with system setup and training?

  Yes, we do! We guide you through a step-by-step setup process and help you with importing your members' information, bookings and floor plans into the system. EXPLORE OUR TRAININGS

• How to contact Support or report issues?

  You can either email us at [email protected] or send us a ticket here.

• Have more questions?

  Please check our detailed Pricing FAQ section by clicking here.

• What is a location?

  A location is defined as a physical location of the office operator with its own street address. In with multiple buildings located on the same street address each building will count as a separate location. The OfficeRnD subscription plan counts locations in “Open” and “Draft” status towards your subscription plan quota.