How Firmspace Scaled by Automating Coworking Operations
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Firmspace is a private office space for discerning, achievement-driven professionals and executives. Firmspace offers secure and sound-masking offices, white-glove client service, five-star amenities, best-in-class technology, and professionally trained staff that members need to excel in their careers and grow their business.
The first location opened its doors in 2017 in Austin, TX, US. As of 2020, the company has grown up to 4 existing locations across the US and is currently working on opening more sites.
The company is driven by the single belief that ‘professionals deserve a sanctuary of their own’. While others are in the business of providing workspace only, Firmspace’s mission is to support professionals as much as it’s humanly – and technologically – possible.
Initially, the Firmspace team was handling operations with an AWS-based software solution that was built in-house. But instead of helping them scale, this custom solution was holding them back.
At some point, Firmspace started looking for an off-the-shelf product and recognized the OfficeRnD coworking software as the perfect fit for their business needs. OfficeRnD helped Firmspace by:
Firmspace’s AWS-based software solution that was built in-house proved to be highly inefficient, especially in a few key areas:
At that time, the team realized the need for a reliable coworking software that would support their growth plans.
Firmspace needed a scalable solution that would automate and streamline billing, contracts, and memberships but also conference room bookings and communication with members.
Moreover, the company was looking for a platform with an intuitive and pleasant interface.
After exploring various software vendors, Firmspace recognized OfficeRnD as the perfect fit. The platform was the only one to meet the functionality, budget, and user experience requirements.
OfficeRnD helped Firmspace scale by enabling them to:
OfficeRnD now helps Firmspace automate the contract creation and cancelation process. The platform enables visibility on contract type, duration, and other essential details.
Moreover, it provides the flexibility of turning on and off memberships in addition to adding and removing extra services to an existing membership.
The Firmspace team now has quick and easy access to key reports such as occupancy, revenue occupancy, and projected revenue reports. They also know more about the inventory and the history of the offices and how occupancy is going to look like on a future date.
OfficeRnD automates, integrates, and streamlines the billing process from end to end. No more manual synchronization and data errors.The platform also opens up a variety of opportunities for integration with other systems like mail management software and a receptionist app.
Having it all connected and automated enables Firmspace to send targeted communication to members and visitors based on their customer lifecycle stage, membership plan, etc.
OfficeRnD enables Firmspace to send messages and updates to members so nobody misses important news. Moreover, OfficeRnD’s member apps give members an easy and convenient way of communicating with Firmspace’s team.
The apps also enable members to have control over basic everyday activities such as booking a meeting room and updating their billing details.
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