How HAYVN Achieved Efficient Billing and Simplified Operations

 

 

 

 

hayvn coworking space
  • No of sites 1
  • United States Connecticut

About HAYVN

HAYVN’s mission is to support and energize women on their professional and personal journeys. It’s an inspiring flexible workspace to connect, learn, collaborate. It’s also a place to advance careers, grow businesses and achieve dreams.

HAYVN offers a unique combination of topical and aspirational programs that attract a diverse audience of women. And while HAYVN’s women-centric, men are always welcome to be part of the community.

HAYVN’s passion for a fulfilling member experience resonates in their commitment to attentive service, superior amenities, and advanced technology.

Overview

HAYVN’s team was certain that technology was an irreplaceable element of running a coworking space. One of their first initiatives in launching the business was to find a software to manage the space.

They were looking for a scalable coworking management software that could support them as they grow. They needed a vendor that could not only provide the necessary features but would also be responsive and reliable for handling support questions and issues.

The OfficeRnD coworking platform was recommended by a few of their peers in established flexible workspaces and it turned out to be the perfect solution for HAYVN. The system is helping them achieve results in 4 main areas:

  • Ensuring efficient and precise billing processes
  • Understanding business dynamics and trends
  • Providing secure and convenient access to members
  • Simplifying the process of selling products online

  • It seemed OfficeRnD could handle my support questions, they were investing in updates and improvements. I didn’t want to work with someone that was going to disappear overnight. And OfficeRnD seemed super responsive.

    Felicia-Rubinstein-HAYVN
    Felicia Rubinstein
    Chief Collaborator | HAYVN

What are the benefits of OfficeRnD for HAYVN?

Ensuring efficient and precise billing processes

The OfficeRnD coworking software is helping HAYVN automate and streamline the entire Billing process. Generating invoices, sending them to customers, and collecting payments happen automatically with a couple of clicks.

Also, the native integration with Xero enables the team to have accurate accounting and to make sure everything’s up to date.

The software also helps them easily know the status of invoice payments by looking at the main dashboard in the Admin platform. They can immediately review how many invoices have been paid or if any payments have failed.

Understanding business dynamics and trends

The reporting capability of OfficeRnD helps HAYVN better understand the dynamics of their business.
The platform allows HAYVN to view how many members, new customers, or canceled memberships exist at any given time. Revenue and projected revenue reports give them a better insight into how their business is doing and let them plan ahead based on current trends.

Having visibility on such metrics turned out to be extremely helpful, especially in two recent situations:

  • Asking for funding to scale the business
  • Asking for support from the government during COVID-19

Providing secure and convenient access to members

The native integration of OfficeRnD and Brivo, a cloud access control system, enables members to enter and exit the space on their own time. This is extremely helpful for HAYVN because it removes the need for someone to be at the community manager desk at all times.

This way, members can securely gain access to the space 24/7.

The integration enables HAYVN’s team to quickly track who’s been in the space and when. It’s a useful functionality to better understand resource utilization.

Simplifying the process of selling products online

The OfficeRnD platform allows HAYVN to sell day passes, memberships, and other products directly from their website. This alleviates the burden of managing the purchasing process manually. People can simply land on HAYVN’s website, choose a product, enter their credit card details, and pay automatically.

This functionality turned out to be highly efficient especially during COVID-19. It’s when HAYVN’s observed an increase in online inquiries from people who were looking for an alternative to working from their home office.

 

Want more customer stories? We help the best coworking and flexible workspaces manage and scale their business. Find more here.

  • It seemed OfficeRnD could handle my support questions, they were investing in updates and improvements. I didn’t want to work with someone that was going to disappear overnight. And OfficeRnD seemed super responsive.

    Felicia-Rubinstein-HAYVN
    Felicia Rubinstein
    Chief Collaborator | HAYVN

  • The team was very patient with my onboarding. I had difficulties understanding some of the features but Michael Everts created short video clips to help me with this. He’s wonderful!

    Felicia-Rubinstein-HAYVN
    Felicia Rubinstein
    Chief Collaborator | HAYVN

  • Technology is one of the first things you have to think about when opening a coworking space.

    Felicia-Rubinstein-HAYVN
    Felicia Rubinstein
    Chief Collaborator | HAYVN

  • The Support team is very responsive and will work on a ticket until it’s solved.

    Felicia-Rubinstein-HAYVN
    Felicia Rubinstein
    Chief Collaborator | HAYVN

OfficeRnD – The Ultimate Platform for Coworking and Flex Spaces

Automate administrative processes

Spend less time spent on mundane tasks. Have more time for your members, your team, and your business!

Deliver amazing member experience

White-labeled web and mobile apps for your members to access what matters – your space, amenities, community!

Integrate with dozens of apps

Use dozens of native integrations to connect OfficeRnD to all systems already in place and keep your current operational processes.

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