Helping iQ Offices Stay On Top Of Managing Centers in Different Markets

 

 

 

 

iq offices coworking software success story
  • Active Members 1200
  • No of sites 5
  • Canada Vancouver | Toronto

About iQ Offices

iQ Offices is one of the leading owners & operators of serviced office facilities in Canada. Their flexible workspace solutions feature top quality design, furnishings, and technology, and are staffed by friendly and attentive people. They have a clear and simple commitment to their members: providing a customized service designed to inspire members and to deliver maximum flexibility and performance for their business.

Overview

iQ Offices rapid expansion in the last few years came with the challenge of too much operational overhead, inability to report on key business metrics and the management of centers in multiple markets, with multiple jurisdictions.

OfficeRnD plays a key role in helping them scale operations by:

  • Integrating Memberships, One-off purchases, and Bookings with Billing
  • Enabling members to self-service themselves
  • Providing quick and easy access to key workspace business metrics
  • Staying on top of managing centers in different markets
  • "With OfficeRnD, the member facing services and the billing work extremely well together, so you don’t have to integrate it."

    kane willmott_iq offices
    Kane Willmott
    Co-founder and CEO | iQ Offices

iQ Offices challenge:

The iQ Offices team have always offered an extremely high level of service, but it became harder to maintain it when the company decided to hit the growth pedal.

They went from 2 locations to 5 locations almost overnight, and with ambitious plans to double that number again in 2019, they identified a number of challenges that had to be addressed:

  • Main operational processes such as managing memberships, bookings, and one-off purchases were not integrated into their billing system, which made sending out invoices at the end of the month too time-consuming and error-prone.

  • They didn’t have a quick and easy way to track key business metrics such as inventory, vacancy rates or forecasted revenue.

  • Their centers are located in multiple markets, with multiple jurisdictions, which required them to manage multiple Quickbooks accounts. It was too much manual work.

The Solution

Integrating Memberships, One-off purchases, and Bookings with Billing

The tight integration between OfficeRnD’s billing module (and it’s integration with Quickbooks) and the other key operation pillars the system handles (Memberships and Contracts, One-off purchases, Bookings) took away a big chunk of the administrative responsibilities of the team.

Enabling members to self-service themselves

OfficeRnD’s mobile app allowed members to have control over basic everyday tasks such as booking a meeting room, downloading their past invoices or seeing what their balance is. This also lifted a great administrative burden from the IQ Offices team, allowing them to focus on spending quality time with their members and making sure that they’re tending to their needs.

Providing quick and easy access to key workspace business metrics

OfficeRnD’s pre-built flexible workspace reports provided iQ Offices team with quick and easy access to key metrics such as occupancy and vacancy rates, revenue occupancy, forecasted revenue and more.

Staying on top of managing centers in different markets

OfficeRnD’s multi-site management capabilities allowed the iQ Offices teams to operate all centers from a single account. They manage multiple billing entities through it, each of which is integrated with its own Quickbooks account, making sure that accounting records are always up to date.

  • "OfficeRnD is taking a huge administrative burden out of our location level. You’ve done a great job of developing and integrating reporting, accounting and the member facing experience in one platform."

    kane willmott_iq offices
    Kane Willmott
    Co-founder and CEO | iQ Offices
  • "Of all the software we’ve ever used, OfficeRnD has been our best onboarding process to date."

    kane willmott_iq offices
    Kane Willmott
    Co-founder and CEO | iQ Offices

OfficeRnD – the brains behind your operations

Maximize Productivity

Save time by streamlining and automating back-end processes such as accounting, payments, membership management and more.

Improve Member Experience

Give members control over day-to-day tasks with web and mobile apps that are completely white-labeled.

Integrate Easily

Use dozens of native integrations to connect OfficeRnD to all systems already in place and keep your current operational processes.