How Us&Co Scaled Their Business Successfully
Us&Co is an international flexible workspace company that owns and operates centers in London and Dublin. Their spaces offer a modern, professional working environment that includes private offices, fixed desks, hot desks, meeting rooms, and a stunning members club space.
The company has vast experience in the flex space market and has managed to strike a great balance between a modern and community-focused flexible workspace and a classy and well-thought-through serviced office.
Both start-ups and established businesses feel right at home there, making it a great mix of like-minded people.
Us&Co’s expansion across multiple markets comes with the challenge of juggling between running the existing centers, setting up the new sites, selling them, and making sure they’ll hit the go-live deadline.
The OfficeRnD software for flex spaces plays a key role in helping them scale operations by:
I like you guys! I think you are very proactive and want to learn and develop with your clients. You listen, you take on board what we say and you’re very open-minded. And the fact that you can so easily integrate with other systems is a huge plus for us and it helps us run the business smoothly. It’s what makes our job easier and helps us stay ‘ahead of the game’.
Us&Co is an excellent example of a successful flex space business.
But even with a team with dozens of years of experience in running flexible workspaces, there are still challenges that come with ambitious growth:
It’s hard to make sure that operations in the current centers will continue to run smoothly when you’re focusing on opening new buildings (especially if they are in different markets).
Selling offices in a new space has to happen months before the actual building is open, so you need easy access to key info such as the number of offices that have to be filled in, their capacity, and the general layout of each floor.
Between finishing the build-out of a new center, setting up its basic infrastructure, and signing license agreements with new clients, there is little time to properly set up and test all systems. At the same time, it’s crucial to make sure that everything just works once the doors open.
The Us&Co team was already using OfficeRnD in their first location. This ensured they could safely rely on it to support 3 key elements in the daily operations of the space while the team focuses on the opening of the new sites:
With OfficeRnD already in use, adding a new center, setting up its billing plans, contract templates, and drawing its floorplans was an easy job. With that basic structure in place, it took the Us&Co team just a few clicks to generate a contract for any prospect. In addition, they could easily edit this data, merge offices at will and convert them to meeting rooms if necessary, so the sales team has the flexibility to create custom offers.
OfficeRnD’s native integrations with Us&Co’s access control system (SALTO Pro Access), accounting software (Xero), payments (Stripe and GoCardless) and WiFi (Medusa) ensure that all business-critical systems are in sync and there is no room for error. With the opening of a new center member contracts will be properly set up, their invoices will be correct and issued promptly, and they’ll have access to the space and the WiFi based on the level of their membership/plan.
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OfficeRnD is the brains behind our operations, especially because of its many integrations. It just helps us make sure that everything works when we open the doors of a new location.
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