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  • Platform

      OfficeRnD is a flex space operating platform that delivers amazing digital experience to your customers and automates administrative processes

      See all features
      • Meeting Room Bookings

        A booking system that enables members and guests to easily manage their reservations

      • Billing and Payments

        Automation of the whole billing and invoicing process

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        Analytics and Reports

        Variety of data and reports that enable fast, evidence-driven decisions

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        Customer Lifecycle Management

        Hassle-free management of contracts, licenses and memberships

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        Integrations and Extensibility

        Easy to extend platform that's fully integrated with multiple key business systems

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        Member Apps

        All the tools operators and members need to interact with each other

  • Operators
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      OfficeRnD is a workspace management platform that automates administrative processes and delivers amazing digital experience to your customers

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        Flex Spaces

        Improve operational efficiency, make data-driven decisions and deliver an outstanding digital experience to customers

      • blank
        Coworking Spaces

        Automate administrative tasks, excel in multi-location management and provide an amazing digital experience to members

      • blank
        Building Owners

        Transition from an asset-based to workspace as a service model by automating processes, managing resources better and improving tenant experience

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        Corporate Coworking

        Manage access to the workspace, the use of desks and meeting rooms while keeping employees engaged.

  • Pricing
  • Why OfficeRnD
  • Resources
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      Dec 16, 2020
      How OfficeRnD Helps Coworking Spaces on Their Way to Success
      Read the article
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        Support & Learning
      • Webinars & eBooks
      • Community Portal
      • Customer Stories
      • Roadmap
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      • Product Releases
      • COVID-19 Resources
      • Referral Program
  • Company
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      We're powering the Flexible Working Revolution.

      Join us to define the future of working together!

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        About us

        Making flexible working the way of working has been our goal from day one.

        Meet our team and advisors who are helping us understand the flexible workspace industry, shape our product and deliver the most effective solution on the market.

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        Careers

        Join a fast-growing startup and make a difference with your work.

        We're currently hiring Senior Full-stack JavaScript Engineers, Senior DevOps Engineer, Engineering Director, Senior QA Engineer and more.

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        Contact Sales

        Ready to talk? We'll be your guide.

        Ask about our products, pricing, implementation, or anything else.

        Our advisors are here to help you chart a course to success.

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  • Features
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  • Corporate Coworking
  • Why OfficeRnD
  • Integrations
  • Pricing
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  • Resources
  • COVID-19 Resources
  • Reopening Your Space post COVID-19
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Add ons:
Add ons:
  • Basic Onboarding
  • Standard Onboarding
  • Premium Onboarding
  • Basic Support Package
  • Standard Support Package
  • Premium Support Package
  • Monthly Q&A Support Sessions
  • Community Module
  • Billing Module
  • Meeting Room Bookings Module
  • Contracts Module
  • Inventory & Space Module
  • Collaboration Module
  • Billing Reports
  • Occupancy & Utilization Reports

Overview

Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you аre ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.

Key Details
  • PriceFREE
  • SettingRemote
  • Duration2h

Overview

Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.

 

What’s Included:

  • Together we will outline an onboarding plan with action items and milestones.
  • We will regularly review the progress of the setup and guide you to the next steps.
  • Together we will create strategies for addressing complex use cases.
  • We will guide you over email and screen-sharing calls.
  • We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
  • We will help you set up and run your first bill run. We will also help you automate all the others.
  • 2 training modules.
Key Details
  • Price$299
  • SettingRemote
  • Duration6h

Overview

This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.

 

What’s Included:

  • Together we will outline an onboarding plan with action items and milestones.
  • We will regularly review the progress of the setup and guide you to the next steps.
  • Together we will create strategies for addressing complex use cases.
  • We will guide you over email and screen-sharing calls.
  • We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
  • We will help you set up and run your first bill run. We will also help you automate all the others.
  • 4 training modules
Key Details
  • Price$599
  • SettingRemote
  • Duration12h

Overview

Get familiar with the essentials in the Basic Support Package.

What’s Included:

  • Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
  • Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
  • Onboarding – Basic onboarding
  • Initial Response Time – Normal severity (24h), Restricted Operation (24h) and Critical (4h)
Key Details
  • PriceFREE
  • Setting Remote

Overview

Get familiar with the essentials in the Standard Support Package.

What’s Included:

  • Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
  • Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
  • Dedicated Q&A Support Sessions (1 hour / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
  • Onboarding – Basic Onboarding
  • Initial Response Time – Normal severity (24h), Restricted Operation (16h) and Critical (4h)
Key details
  • Price$149
  • SettingRemote

Overview

Get familiar with the essentials in the Premium Support Package.

What’s Included:

  • Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
  • Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
  • Dedicated Q&A Support Sessions (4 hours / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
  • Onboarding – Basic Onboarding
  • Initial Response Time – Normal severity (24h), Restricted Operation (8h) and Critical (1h)
Key details
  • Price$299
  • SettingRemote

Overview

Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.

 

What’s Included:

  • You get direct access to a lead support specialist.
  • We will prioritize your support requests.
  • Together we will discuss strategies for addressing custom use cases.
  • Together we will discuss your feature requests.
  • Together we will troubleshoot any issues.
  • We will show you the latest new features in the system.
Key Details
  • Price$150/month
  • SettingRemote
  • Duration4h/month

Overview

We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. We’ll demonstrate how to create memberships for members, change their status and invite them on the members portal.

 

Learn How To:

  • Add a company.
  • Add a company member.
  • Add an individual member.
  • Assign a membership to a member.
  • Invoice memberships in 3,6 or 12-month periods.
  • Add a one-off fee to a member’s profile.
  • Invite a member to the members portal.
  • Invite multiple members to the members portal.
  • Change the email of a member.
  • Pause a membership.
  • Mark companies and members as former and what that means for their access to the portal.
  • Manually add day passes.
  • Add custom properties to a company/member.
  • Extend the information captured for opportunities.
Key Details
  • Price$150
  • SettingRemote
  • Duration60min

Overview

We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.

 

Learn How To:

  • Configure your tax rates and revenue accounts.
  • Add discounts and apply those to memberships.
  • Review the billing settings and automate billing operations.
  • Raise an invoice
  • Raise multiple invoices with a manual BillRun.
  • Understand invoice statuses.
  • Edit an invoice.
  • Charge invoices.
  • Record a refund on invoices.
  • Create an invoice for a period of longer than 1 month.
  • Review outstanding not-invoiced fees and memberships.
Key Details
  • Price$150
  • SettingRemote
  • Duration60min

Overview

We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits – hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.

 

Learn How To:

  • Understand resource rates and how to add one.
  • Add a meeting room and set its privacy.
  • Configure booking and cancellation policies.
  • Add a booking.
  • Update and cancel a booking.
  • Add extras as purchasable options available with a meeting room booking.
  • Manually add booking credits to members.
  • Invoice bookings.
  • Review bookings and take advantage of the Bookings Report.
  • Change the business hours of the space.
  • Change the visibility of the bookings on the members portal.
Key Details
  • Price$150
  • SettingRemote
  • Duration60min

Overview

We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.

 

Learn How To:

  • Use contracts and what they are for.
  • Create a Membership Agreement, a License Agreement or a Lease Agreement.
  • Add a contract.
  • Generate a contract PDF document.
  • Sign a contract.
  • Differentiate memberships attached to a contract.
  • Different stages of a contract and how to terminate it.
  • Configure and implement a contract approval process.
Key Details
  • Price$100
  • SettingRemote
  • Duration30min

Overview

We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.

 

Learn How To:

  • Understand the default resource types and how to track their occupancy and utilization.
  • Create private offices and desks.
  • Assign resources to members.
  • Assign memberships on the floorplan.
  • Relocate a membership.
  • Upgrade or downgrade a membership on the floorplan.
  • Change a meeting room to an office and vice versa.
  • Replace a dedicated desk with a hotdesk and vice versa.
  • Create custom resource types.
Key Details
  • Price$100
  • SettingRemote
  • Duration30min

Overview

We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.

 

Learn How To:

  • Take a short overview of the members portal and the different type of users and their permissions.
  • Add posts.
  • Add events.
  • Add benefits.
  • Add How-To Guides.
  • Find where members can add issues and where you can review them.
  • Set up integration with Slack and its benefits.
  • Connect OfficeRnD with Eventbrite using Zapier.
Key Details
  • Price$100
  • SettingRemote
  • Duration30min

Overview

We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.

 

Learn How To:

  • Find the billing charts available on the OfficeRnD Dashboard
  • Use the Revenue Dashboard
  • Use the Memberships Dashboard
  • Use the Projected Revenue Report
  • Use the Invoiced Revenue Report
  • Export invoices.
  • Customize the invoices export.
  • Use the Memberships Report.
  • Use the Members Report.
Key Details
  • Price$100
  • SettingRemote
  • Duration30min

Overview

We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.

 

Learn How To:

  • Use the Occupancy Dashboards.
  • Use the Occupancy Report for private offices and dedicated desks.
  • Use the Occupancy Interval report.
  • Use the Resource Utilization report.
Key Details
  • Price$100
  • SettingRemote
  • Duration30min

Overview

Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you аre ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.

Key Details
  • PriceFREE
  • SettingRemote
  • Duration2h

Overview

Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.

 

What’s Included:

  • Together we will outline an onboarding plan with action items and milestones.
  • We will regularly review the progress of the setup and guide you to the next steps.
  • Together we will create strategies for addressing complex use cases.
  • We will guide you over email and screen-sharing calls.
  • We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
  • We will help you set up and run your first bill run. We will also help you automate all the others.
  • 2 training modules.
Key Details
  • Price$299
  • SettingRemote
  • Duration6h

Overview

This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.

 

What’s Included:

  • Together we will outline an onboarding plan with action items and milestones.
  • We will regularly review the progress of the setup and guide you to the next steps.
  • Together we will create strategies for addressing complex use cases.
  • We will guide you over email and screen-sharing calls.
  • We will extensively review the final setup of the system and be available to immediately jump on a call on the go-live date.
  • We will help you set up and run your first bill run. We will also help you automate all the others.
  • 4 training modules
Key Details
  • Price$599
  • SettingRemote
  • Duration12h

Overview

Get familiar with the essentials in the Basic Support Package.

What’s Included:

  • Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
  • Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
  • Onboarding – Basic onboarding
  • Initial Response Time – Normal severity (24h), Restricted Operation (24h) and Critical (4h)
Key Details
  • PriceFREE
  • Setting Remote

Overview

Get familiar with the essentials in the Standard Support Package.

What’s Included:

  • Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
  • Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
  • Dedicated Q&A Support Sessions (1 hour / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
  • Onboarding – Basic Onboarding
  • Initial Response Time – Normal severity (24h), Restricted Operation (16h) and Critical (4h)
Key details
  • Price$149
  • SettingRemote

Overview

Get familiar with the essentials in the Premium Support Package.

What’s Included:

  • Email & Chat Support – Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.
  • Monthly Training Webinars – Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.
  • Dedicated Q&A Support Sessions (4 hours / month) – Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.
  • Onboarding – Basic Onboarding
  • Initial Response Time – Normal severity (24h), Restricted Operation (8h) and Critical (1h)
Key details
  • Price$299
  • SettingRemote

Overview

Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.

 

What’s Included:

  • You get direct access to a lead support specialist.
  • We will prioritize your support requests.
  • Together we will discuss strategies for addressing custom use cases.
  • Together we will discuss your feature requests.
  • Together we will troubleshoot any issues.
  • We will show you the latest new features in the system.
Key Details
  • Price$150/month
  • SettingRemote
  • Duration4h/month

Overview

We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. We’ll demonstrate how to create memberships for members, change their status and invite them on the members portal.

 

Learn How To:

  • Add a company.
  • Add a company member.
  • Add an individual member.
  • Assign a membership to a member.
  • Invoice memberships in 3,6 or 12-month periods.
  • Add a one-off fee to a member’s profile.
  • Invite a member to the members portal.
  • Invite multiple members to the members portal.
  • Change the email of a member.
  • Pause a membership.
  • Mark companies and members as former and what that means for their access to the portal.
  • Manually add day passes.
  • Add custom properties to a company/member.
  • Extend the information captured for opportunities.
Key Details
  • Price$150
  • SettingRemote
  • Duration60min

Overview

We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.

 

Learn How To:

  • Configure your tax rates and revenue accounts.
  • Add discounts and apply those to memberships.
  • Review the billing settings and automate billing operations.
  • Raise an invoice
  • Raise multiple invoices with a manual BillRun.
  • Understand invoice statuses.
  • Edit an invoice.
  • Charge invoices.
  • Record a refund on invoices.
  • Create an invoice for a period of longer than 1 month.
  • Review outstanding not-invoiced fees and memberships.
Key Details
  • Price$150
  • SettingRemote
  • Duration60min

Overview

We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits – hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.

 

Learn How To:

  • Understand resource rates and how to add one.
  • Add a meeting room and set its privacy.
  • Configure booking and cancellation policies.
  • Add a booking.
  • Update and cancel a booking.
  • Add extras as purchasable options available with a meeting room booking.
  • Manually add booking credits to members.
  • Invoice bookings.
  • Review bookings and take advantage of the Bookings Report.
  • Change the business hours of the space.
  • Change the visibility of the bookings on the members portal.
Key Details
  • Price$150
  • SettingRemote
  • Duration60min

Overview

We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.

 

Learn How To:

  • Use contracts and what they are for.
  • Create a Membership Agreement, a License Agreement or a Lease Agreement.
  • Add a contract.
  • Generate a contract PDF document.
  • Sign a contract.
  • Differentiate memberships attached to a contract.
  • Different stages of a contract and how to terminate it.
  • Configure and implement a contract approval process.
Key Details
  • Price$100
  • SettingRemote
  • Duration30min

Overview

We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.

 

Learn How To:

  • Understand the default resource types and how to track their occupancy and utilization.
  • Create private offices and desks.
  • Assign resources to members.
  • Assign memberships on the floorplan.
  • Relocate a membership.
  • Upgrade or downgrade a membership on the floorplan.
  • Change a meeting room to an office and vice versa.
  • Replace a dedicated desk with a hotdesk and vice versa.
  • Create custom resource types.
Key Details
  • Price$100
  • SettingRemote
  • Duration30min

Overview

We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.

 

Learn How To:

  • Take a short overview of the members portal and the different type of users and their permissions.
  • Add posts.
  • Add events.
  • Add benefits.
  • Add How-To Guides.
  • Find where members can add issues and where you can review them.
  • Set up integration with Slack and its benefits.
  • Connect OfficeRnD with Eventbrite using Zapier.
Key Details
  • Price$100
  • SettingRemote
  • Duration30min

Overview

We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.

 

Learn How To:

  • Find the billing charts available on the OfficeRnD Dashboard
  • Use the Revenue Dashboard
  • Use the Memberships Dashboard
  • Use the Projected Revenue Report
  • Use the Invoiced Revenue Report
  • Export invoices.
  • Customize the invoices export.
  • Use the Memberships Report.
  • Use the Members Report.
Key Details
  • Price$100
  • SettingRemote
  • Duration30min

Overview

We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.

 

Learn How To:

  • Use the Occupancy Dashboards.
  • Use the Occupancy Report for private offices and dedicated desks.
  • Use the Occupancy Interval report.
  • Use the Resource Utilization report.
Key Details
  • Price$100
  • SettingRemote
  • Duration30min

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Plan Overview
What's included?100 members

1 location
200 members

2 locations
tailor-made plan to match your business needs
Additional membersAdd-on blankAdd-on blank
Additional locations Add-on blank
Members limit200 members500 memberscustom
Locations limit1 location4 locationscustom
Contracts and memberships
Membership management✔✔✔
Full-range contract types✔✔✔
Customizable contract templates✔✔✔
Contract lifecycle management✔✔✔
Configurable stepped deals✔✔✔
Contract approval workflow✔✔✔
Billing and payments
Custom recurring and one-off plans✔✔✔
Automatic billing and invoicing✔✔✔
Payment gateway integrations✔✔✔
Deep integration with Xero and Quickbooks✔✔✔
Meeting room bookings
Meeting room inventory and pricing management✔✔✔
Allocate hourly or monetary credits to memberships✔✔✔
Set rules for meeting room bookings and cancelations✔✔✔
Public meeting room booking portal✔✔✔
Member apps
OfficeRnD Members (mobile app)✔✔✔
OfficeRnD Members (web portal)✔✔✔
OfficeRnD Members (branded apps) + push notifications blankAdd-onAdd-on✔
OfficeRnD Rooms✔✔✔
OfficeRnD Reception blankAdd-on✔✔
Reporting and analytics
Revenue report✔✔✔
Occupancy report✔✔✔
Invoices and ballance✔✔✔
Space growth✔✔✔
Check-ins✔✔✔
Lead and member management
Member and company accounts✔✔✔
Leads and opportunities✔✔✔
Guest management✔✔✔
Issue tracking✔✔✔
Occupancy and resources
Interactive floor plans✔✔✔
Visual resource management✔✔✔
Occupancy dashboards✔✔✔
Utilization reports✔✔✔
Custom resources✔✔✔
Integrations
Accounting
Xero✔✔✔
QuickBooks✔✔✔
Payment
Stripe✔✔✔
GoCardless✔✔✔
Paypal✔✔✔
Authorize.netAdd-on✔✔
Braintree✔✔
Forte✔✔
Placepay✔✔
Ezidebit✔✔
Omise✔✔
Bottomline✔✔
WorldPay✔✔
CardConnect✔✔
PayDock✔✔
Door Access
Salto KS✔✔✔
Salto ProAccess blankAdd-onAdd-on✔
KISI✔✔✔
Brivo✔✔✔
Printing
ezeep✔✔✔
WiFi Network / Check-in
Medusa WiFi✔✔✔
MikroTik✔✔✔
Aruba✔✔✔
Iron Wifi✔✔✔
Cisco Meraki✔✔✔
CRM
HubSpot CRM✔✔✔
Capsule✔✔✔
Rialto✔✔✔
Collaboration & Community
Slack✔✔✔
Google Calendar✔✔✔
Zapier✔✔✔
Included.co✔✔✔
Electronic Signatures
HelloSign✔✔✔
*additional charges per eSignature*additional charges per eSignature*additional charges per eSignature
Security & Extensibility
Single sign-on (SSO) blankAdd-on✔
Webhooks blankAdd-on✔
API access blank ✔
Test environment blank Add-on✔
Customer Success & Support
Standard✔✔
PremiumAdd-onAdd-on
UltimateAdd-onAdd-on✔
Dedicated Customer Success Manager✔
Customer Service Plans
  • Standard
    Contact us
  • Premium
    Contact us
  • Ultimate
    Contact us
During Your Onboarding Period
Dedicated Onboarding Specialist✔✔
Onboarding Calls and/or Training Sessions2 hours3 hours/month5 hours/month
After Your Onboarding Period
Access to Documentation Portal and Resources✔✔✔
Email & Chat Support blank✔✔✔
Priority Case Handling✔✔
Dedicated Support Specialist✔
Dedicated Q&A Support Sessions2 hours/month4 hours/month
Support Response Time
Critical4h2h1h
Restricted Operations24h12h8h
Normal Severity24h20h10h