Support Tickets With Context Already Attached
A New Member or New Visitor Check-in in OfficeRnD can create or update a matching contact in Freshdesk, so your support agents aren’t starting from a blank record.
OfficeRnD Flex integrates with Freshdesk — officeRnD Flex member activity keeps Freshdesk contacts and tickets up to date automatically.
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Built by the Same Team as Freshworks' Other Tools
If you already use other Freshworks products, Freshdesk fits into the same ecosystem for support, sales and marketing.
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Route the Right Requests to Support
Certain OfficeRnD events can be used to open a Freshdesk ticket automatically, useful for maintenance requests or onboarding issues that need a human response.
Integration overview
This integration is powered by Zapier, not built or maintained natively by OfficeRnD. Both OfficeRnD and Freshdesk are supported apps on Zapier, so using OfficeRnD triggers such as New Member, New Visitor Check-in and New Company, you can build your own Zap to create or update contacts and tickets in Freshdesk. There’s no pre-built template for this specific pairing yet, so you’ll set it up yourself in Zapier’s editor and decide exactly what OfficeRnD activity should reach your support team.
What is Freshdesk?
Freshdesk is a customer support and helpdesk platform, part of the Freshworks suite, used by businesses to manage support tickets, live chat and self-service knowledge bases. Learn more.
Didn’t find the integration you’re looking for?
No worries, we have an open API you can use to develop one yourself. You can check it out here.
Ready to give it a try?
We’d love to show you how OfficeRnD can help you automate the day-to-day and give your members a better experience.