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Whether youβre about to open an additional coworking location, or you just want to scale your current one, there are some essentials you should consider in order to grow your business successfully. We invited Alex Hillman to share his experience on the topic.
Watch On-demand WebinarΒ
Community development & market communications consultant
Alex Hillman is the co-founder of Philadelphiaβs Indy Hall, one of the most respected coworking communities. Heβs also leading the Community Builder Masterclass, an intensive bootcamp-style course that teaches community leaders, managers, and corporations how to build a robust and powerful culture.
Alex speaks at various industry events and runs Dangerously Awesome where he shares precious coworking insights in the form of blog posts, videos, and a podcast.
Stay up to date with coworking insights, feature highlights, company news and upcoming webinars and eBooks.
Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you Π°re ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.
Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.
This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.
Get familiar with the essentials in the Basic Support Package.
Get familiar with the essentials in the Standard Support Package.
Get familiar with the essentials in the Premium Support Package.
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.
We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. Weβll demonstrate how to create memberships for members, change their status and invite them on the members portal.
We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.
We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits β hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.
We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.
We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.
We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.
We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you Π°re ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.
Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.
This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.
Get familiar with the essentials in the Basic Support Package.
Get familiar with the essentials in the Standard Support Package.
Get familiar with the essentials in the Premium Support Package.
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.
We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. Weβll demonstrate how to create memberships for members, change their status and invite them on the members portal.
We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.
We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits β hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.
We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.
We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.
We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.
We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Book a 30-minute demo with an OfficeRnD specialist
| Plan Overview | |||
| What's included? | 100 members 1 location | 200 members 2 locations | tailor-made plan to match your business needs |
| Additional members | Add-on  | Add-on | |
| Additional locations | Add-on | ||
| Members limit | 200 members | 500 members | custom |
| Locations limit | 1 location | 4 locations | custom |
| Contracts and memberships | |||
| Membership management | β | β | β |
| Full-range contract types | β | β | β |
| Customizable contract templates | β | β | β |
| Contract lifecycle management | β | β | β |
| Configurable stepped deals | β | β | β |
| Contract approval workflow | β | β | β |
| Billing and payments | |||
| Custom recurring and one-off plans | β | β | β |
| Automatic billing and invoicing | β | β | β |
| Payment gateway integrations | β | β | β |
| Deep integration with Xero and Quickbooks | β | β | β |
| Meeting room bookings | |||
| Meeting room inventory and pricing management | β | β | β |
| Allocate hourly or monetary credits to memberships | β | β | β |
| Set rules for meeting room bookings and cancelations | β | β | β |
| Public meeting room booking portal | β | β | β |
| Member apps | |||
| Members mobile app | β | β | β |
| Member portal | β | β | β |
| Branded apps + push notifications | Add-on | Add-on | β |
| Rooms tablet app | β | β | β |
| Reception tablet app | Add-on | β | β |
| Reporting and analytics | |||
| Revenue report | β | β | β |
| Occupancy report | β | β | β |
| Invoices and ballance | β | β | β |
| Space growth | β | β | β |
| Check-ins | β | β | β |
| Analytics Core NEW | β | β | β |
| Analytics Professional NEW | Add-on | Add-on | |
| Lead and member management | |||
| Member and company accounts | β | β | β |
| Leads and opportunities | β | β | β |
| Guest management | β | β | β |
| Issue tracking | β | β | β |
| Occupancy and resources | |||
| Interactive floor plans | β | β | β |
| Visual resource management | β | β | β |
| Occupancy dashboards | β | β | β |
| Utilization reports | β | β | β |
| Custom resources | β | β | β |
| Integrations | |||
| Accounting | |||
| Xero | β | β | β |
| QuickBooks | β | β | β |
| Payment | |||
| Stripe | β | β | β |
| GoCardless | β | β | β |
| Paypal | β | β | β |
| Authorize.net | Add-on | β | β |
| Braintree | β | β | |
| Forte | β | β | |
| Placepay | β | β | |
| Ezidebit | β | β | |
| Omise | β | β | |
| Bottomline | β | β | |
| WorldPay | β | β | |
| CardConnect | β | β | |
| PayDock | β | β | |
| Door Access | |||
| Salto KS | β | β | β |
| Salto ProAccess | Add-on | Add-on | β |
| KISI | β | β | β |
| Brivo | β | β | β |
| Printing | |||
| ezeep | β | β | β |
| WiFi Network / Check-in | |||
| Medusa WiFi | β | β | β |
| MikroTik | β | β | β |
| Aruba | β | β | β |
| Iron Wifi | β | β | β |
| Cisco Meraki | β | β | β |
| CRM | |||
| HubSpot CRM | β | β | β |
| Capsule | β | β | β |
| Rialto | β | β | β |
| Collaboration & Community | |||
| Slack | β | β | β |
| Google Calendar | β | β | β |
| Zapier | β | β | β |
| Included.co | β | β | β |
| Electronic Signatures | |||
| HelloSign | β | β | β |
| *additional charges per eSignature | *additional charges per eSignature | *additional charges per eSignature | |
| Security & Extensibility | |||
| Single sign-on (SSO) | Add-on | β | |
| Webhooks | Add-on | β | |
| API access | β | ||
| Test environment | Add-on | β | |
| Customer Success & Support | |||
| Standard | β | β | |
| Premium | Add-on | Add-on | |
| Ultimate | Add-on | Add-on | β |
| Dedicated Customer Success Manager | β | ||
| During Your Onboarding Period | |||
| Dedicated Onboarding Specialist | β | β | |
| Onboarding Calls and/or Training Sessions | 2 hours | 3 hours/month | 5 hours/month |
| After Your Onboarding Period | |||
| Access to Documentation Portal and Resources | β | β | β |
| Email & Chat Support | β | β | β |
| Priority Case Handling | β | β | |
| Dedicated Support Specialist | β | ||
| Phone Support NEW | β | ||
| Dedicated Q&A Support Sessions | 2 hours/month | 4 hours/month | |
| Document & Template Customization | Add-on | 1 doc/month | 2 docs/month |
| Support Response Time | |||
| Critical | 4h | 2h | 1h |
| Restricted Operations | 24h | 12h | 8h |
| Normal Severity | 24h | 20h | 10h |