Building and keeping a strong community is not a one-time project. And it’s now even harder in times of the COVID-19 crisis. But technology like social media, chats, and coworking apps can help you improve engagement in your coworking community. Check the post to find more.
And although it’s extremely challenging now, when the majority (or all) of your community is working from home, it’s not yet impossible. You just need the right tools and the proper approach.
In this post, we’ll focus on how technology can help you with 2 main aspects of online community engagement:
- Strengthening connections between members by increasing members’ visibility and nurturing collaboration.
- Adding additional communication channels that can help you keep members informed.
But before we jump into specific tools and platforms, let’s take a look at the 3 most important engagement aspects you’ll want to cover:
- Visibility of members and companies
- Available forms/types of interaction
- Types of notifications for new activity
How coworking can benefit from technology and online communities
To identify the best suggestions for a technology that can help with the above, we have to better understand those 3 aspects (let’s call them engagement mechanisms).
So, we did a bit of historical research on how online communities developed over time (you won’t believe it, online communities have their roots in the 70s!). We also came up with a few criteria to help us narrow down our research based on what’s important for coworking communities.
Long-story-short, we ended up with 3 “types” of online communities that developed the most important engagement aspects for coworking communities.
Here’s the gist of it:
We outlined 2 important notes as a conclusion from our research:
- Social Media is most superior as expected because it supports the highest amount of engagement mechanisms. It’s the latest evolution of online communities and is clearly a must-have if you’re developing one.
- It’s still a good idea to use a chat tool so you can enable chat channels. They are super useful when it comes to connecting people from your community who have similar interests (sports, technology, music, etc…)
The tools you can use to engage your community online
To successfully engage your coworking community, you’ll need to use multiple tools.
Below we’ve listed the 3 online engagement tools that are essential. Also, we’ve pointed out some things to have in mind when choosing a specific vendor platform.
*We’re not mentioning email anywhere, as we assume it’s a channel that every business nowadays uses to contact, nurture and notify its customers and prospects.
Step 1: Using Social Media to gather and engage your community
You’ll probably want to use a single social media platform, so you don’t spend tons of time managing multiple.
How to choose the one that will work best for you and your coworking community?
There’s one single fundamental requirement that can help – you should be able to create Groups. Groups allow you to gather people together in one online place, where they can see other members and interact with each other.
This basically narrows down the list to Facebook and LinkedIn. Both score high in member visibility, messaging and notification options. However, each of them has some specifics that should be considered:
LinkedIn allows you to find professionals easily. You can search by name, job title or company (which is probably something you know since you’re coworkers), which comes handy when you have a group with 100+ community members. However, have in mind that LinkedIn is primarily used by people in the B2B sector. If the bigger part of your audience is not B2B, there’s a high chance they’re not using it very often (or may not have a profile at all).
Messaging is restricted by connections: LinkedIn allows members to exchange personal messages. Also, even though they’ve switched to real-time messages as well, people still regard a LinkedIn message as something more official (i.e. an “InMail”), which is very helpful when you’re messaging someone at (co)work. But if you don’t have a “1st connection” with a person, you’ll have to connect with them first to be able to exchange messages (for free).
Notifications are in-app, push and email. Have in mind that people spend less time on LinkedIn than on Facebook. There’s a higher chance they won’t have the LinkedIn app to receive messages from coworkers and push notifications. Also, most LinkedIn users are sensitive about the type of notifications they receive. They don’t tolerate notifications that are not related to professional topics and don’t bring value.
Member visibility might be limited by profile privacy (some people choose to expose only their names and profile pictures). This might make it hard to find someone you’ve had a talk within the hallways if you don’t remember their name. But on the other hand, there’s a higher chance you’ll be able to add more people from your community in the group, as (almost) everybody has a Facebook profile.
You can message anybody, which makes connecting with people easy and fast. Something to have in mind though is that if you’re not friends, your messages might end up in the “Other” inbox, which people rarely (or never) check. Although Facebook sends notifications when someone wants to connect with you that way, it’s still possible to miss them.
Notifications are in-app, push and email. People usually spend a lot of time on Facebook as it touches upon many aspects of their life (personal, social, professional), unlike LinkedIn which is focused only on the professional aspect. This generally means that the chances of people seeing your notifications are higher. In addition, almost everybody has the Facebook and Messenger app installed, which means that your push notifications have a higher chance of notifying people about important updates, news, and events. Also, Facebook users tolerate any type of notifications, meaning you’ll be OK with sending notifications about anything.
Extra bonus: Facebook allows you to create events. It’s an awesome mechanism to inform your members about an upcoming workshop or a happy hour gathering in the space. It’s cool that only people who have marked themselves as interested or going will receive notifications and updates about it, so you can be sure you do not bother all other members who are not interested in the event.
Step 2: Using chat tools to gather coworkers around different interests
Although social media provides a lot of communication opportunities, introducing an additional chat app can boost engagement by offering one-to-many communication in real-time. You can create channels based on interests, where people can discuss and share information.
There are a number of chat tools that can do the job, but it’s best to choose the one that your coworkers are already using. Example: given that the biggest audience of coworking spaces is still IT/Technology and Freelancers, choosing Slack might be a good bet. It’s best to run a survey and double-check though.
Step 3: Using a coworking management software to boost engagement
You can also think about a coworking management software that’s tailored to the communication needs of coworking spaces.
Its purpose is NOT to replace the 2 tools above, but to enhance them by:
- Curating and visualizing important information (such as how-to guides, online events, and maintenance announcements) in a way that is not limited by the standard functionality and layout of social media and chat tools.
- Improve exposure of members and companies by providing coworkers with the ability to search the group (your community) as if they are using the general search of Social Media, or better yet – search for a particular skill-set and domain expertise.
- Integrating with solutions such as the Freckle Dashboard that allows you to distill and expose specific information via screens in prominent places in your space.
- Integrating natively with Slack or any other chat tool. This provides an easy and intuitive way for members to start a conversation just by clicking on an icon located in their coworkers’ profile.
If you’re curious about the nitty-gritty details on how OfficeRnD helps with the above you can check out our Mobile coworking app page or our post that outlines how OfficeRnD can help you deal with certain challenges due to the COVID-19 crisis.