OfficeRnD Flex: 2025 Product Year in Review

2025 has been a significant year for OfficeRnD Flex. As flex space operators continued to expand, diversify, and refine their business models, we focused on delivering solutions that help them grow revenue, streamline operations, and provide a better experience for members and visitors.

This year, we invested heavily in delivering exactly that.

OfficeRnD Flex now powers 3,500+ flex spaces, supports 500,000+ active community members, and is trusted in 90+ countries. As we marked our 10th anniversary, our focus remained clear: build a platform that helps operators run more efficient, profitable, and scalable businesses.

What makes OfficeRnD Flex unique is its modular Hub-based architecture. Each Hub focuses on solving a distinct operator and member challenge — from daily operations and billing, to member experience, to e-commerce, to analytics, to access control and finance integrations. This structure allows the platform to evolve deeply in each area, delivering more value, more clarity, and more customization for operators of all sizes.

Below is a look at how each Hub grew in 2025 — and how these advancements shaped a more modern, connected flex workspace experience.

Growth Hub: The new revenue engine for flex space operators

Growth Hub was the biggest evolution of our platform this year. Operators increasingly need to turn their websites into real revenue engines, and Growth Hub delivered that in a transformative way.

From its rapid adoption across 100+ organizations and 300+ locations, Growth Hub has become a powerful driver of self-serve bookings, conversion, and monetization. Operators saw more visitors booking on their own, more prospects purchasing subscriptions independently, and becoming members, and far fewer manual steps for front-desk teams.

Throughout the year, we expanded Growth Hub with capabilities that elevated both revenue generation and operational efficiency:

• iFrame embedding enables operators to add Growth Hub as a seamless ecommerce storefront on their website, so customers can browse, book, and pay without leaving the page.
• Dynamic pricing helps operators optimize revenue by adjusting prices to real demand — filling quiet periods and capturing additional revenue at peak times.
• More powerful promo codes allow operators to run targeted marketing campaigns, including membership-specific offers and per-user redemption limits ideal for public or partner promotions.
• Localization enabled Growth Hub to be fully adaptable to global audiences, allowing operators to deliver a native browsing, booking, and checkout experience in any language.
• Smarter checkout flows — multiple payment methods we support ( Cards, Google Pay, Apple Pay, IDEAL, ACH), customizable billing detail forms, saved payment details, ACH support for recurring payments, and improvements to default calendar behavior. These enhancements make purchases smoother for customers while reducing manual work for teams.
• High performance and fast load times create a responsive and reliable booking experience that reduces friction and drop-off compared to other solutions in the market.

Together, these improvements positioned Growth Hub as the go-to modern revenue engine for flex space operators, designed to drive more revenue, higher conversion, and less manual work across every stage of the customer journey.

Flex Operations Hub: Operational efficiency at scale

The Operations Hub remained the backbone of the platform — and this year, it became even more powerful, automated, and scalable.

We focused on helping teams simplify complex processes, reduce repetitive work, and gain more control over billing and pricing. Key improvements included:

• Flexible capacity resources, a smarter way to manage shared spaces like hot desk zones, lounges, group bookings, and day-pass-friendly areas. Instead of juggling dozens of identical desks, operators can now manage a single resource with a set capacity — unlocking cleaner scheduling, better utilization, and clearer reporting.
• Pricing automation through the new price adjustment rules, allowing consistent updates across memberships based on CPI, anniversaries, or monthly changes — with full previews and automated member notifications.
• Enhanced billing workflows, including a redesigned billing settings page, faster and more reliable bill runs, and greater control through contract-level approval rules.
• More transparent operations, supported by a revamped Activity Log with deeper detail, cleaner filtering, and longer retention.

The result is a stronger, more automated operational core — helping operators save time, maintain financial consistency, and scale with confidence.

Experience Hub: Stronger communication and deeper engagement

Experience Hub is all about helping operators communicate effectively and build vibrant communities. In 2025, we strengthened both communication and engagement across the ecosystem.

A key enhancement this year was the introduction of Email Announcements — built-in, on-brand, targeted communication directly from OfficeRnD Flex. Teams can now send beautifully styled updates to members without relying on external tools, with improvements like drafts, duplication, and tracking that make collaboration even easier.

To deepen engagement, we added likes and comments on posts and events across the Member Portal and mobile app, giving operators insight into what resonates and helping members engage with the community in a natural way.

We also introduced member privacy controls, ensuring profiles appear only after members set their preferences during onboarding — a meaningful step toward transparency and trust.

Experience Hub is now a more complete communication layer, connecting members with the space, the team, and each other.

Visitor Hub: Modernizing the front-of-house experience

This year, our customers saved more than 12,500 hours of administrative work—the equivalent of six full years—by using Visitor Hub to streamline over 300,000 visitor check-ins and 150,000 deliveries.

Our focus was clear: modernize the front-of-house experience while reducing repetitive work for onsite teams.

We introduced:

• Badge printing, customizable success screens, and branded visitor emails that make every arrival more polished and consistent.
• Customizable notifications across email, SMS, and push, ensuring hosts and recipients get the right information at the right time.
• Delivery management, including photos, structured details, custom flows, and an organized delivery log — bringing oversight and transparency to one of the busiest parts of the reception desk.
• Custom shortcut buttons and Growth Hub-connected flows that streamline day pass purchases and reduce friction for walk-ins.

Visitor Hub now delivers a modern, secure, and branded arrival journey that enhances first impressions and frees up valuable staff time.

Data Hub: Insights that drive action

Data Hub continued its evolution into a powerful insight engine that helps operators understand performance and take action faster.

This year, we shipped new dashboards that reveal patterns in member behavior, adoption, event engagement, and location activity. The member activity overview and events dashboards make it easier to spot gaps, celebrate strengths, and act on real-world behavior.

We also introduced benchmarking, enabling operators to compare key metrics — like revenue per desk, occupancy, and booking prices — against anonymized peers across regions. And with NIA insights, operators now have more meaningful spatial metrics like revenue per square meter.

To support better data governance, we added granular dashboard permissions and improved how filters persist across dashboards and shared links.

Data Hub now provides clearer visibility, more relevant insights, and the context operators need to grow strategically.

Integrations Hub: A stronger financial and digital ecosystem

2025 was a major year for strengthening the Integrations Hub — particularly in finance, payments, access, and infrastructure.

The highlight of the year was the launch of the Sage Intacct integration, bringing automated AR workflows, real-time invoice and payment sync, customizable mapping, and enterprise-grade financial precision to operators who rely on Intacct.

We also expanded our payments capabilities with Stripe Terminal, enabling in-person card charging and easy card capture for recurring billing — an impactful bridge between front-desk interactions and automated invoicing.

In addition, we introduced two new integrations with essensys:

• essensys elumo, enabling a seamless booking-to-access experience for meeting rooms with mobile-first entry, automatic booking sync, and centralized control.
• essensys Platform, bringing automated WiFi provisioning to members, real-time status updates, enterprise-grade authentication, and instant onboarding across locations.

Together, these integrations strengthen Flex as the operational core that connects payments, access, connectivity, and finance — enabling operators to deliver a consistent, premium experience across all locations.

Looking back at a transformative year

Across every Hub, 2025 was a year of depth, clarity, and meaningful progress. We focused on solving real operator and member challenges, building deeper capabilities, and creating a platform that is both modular and scalable.

From revenue generation and front-of-house modernization to workflow automation and actionable insights, OfficeRnD Flex is now better positioned than ever to help operators grow confidently and deliver an exceptional member experience.

Thank you for being part of this journey. Here’s to an even stronger 2026 — built together.