How To Customize The OfficeRnD Member Portal

The OfficeRnD Member Portal is the branded web portal and mobile app where members of your coworking space book meeting rooms, pay invoices, view events, and manage their memberships. This guide walks through how to customize it so it matches your brand and gives members a reason to log in. There’s a video tutorial and step-by-step instructions below.

The portal was built to carry your brand and show off the amenities of your space, so it’s worth spending an hour getting the details right.

Customize the OfficeRnD Member Portal video tutorial

How do you match the portal colors to your brand?

Once your Member Portal is active, matching the colors to your brand is the first thing to do.

First, upload an appropriate logo in Settings / My Account. Logos with a 4:1 ratio work best and scale correctly in the portal. Use a .png with a transparent background.

To adjust the colors, go to Settings > Experience Hub > Branding, turn on Customize, and pick your colors. Click View in Member Portal to preview the theme before you publish it, then Save Changes to apply. Any change you make here also applies to your Branded mobile app.

You can set three colors:

• Primary Color is used for buttons and toggle switches, and it’s the color used in the mobile app. Most spaces put their official brand color here.
• Navigation Color highlights the active section in the navigation sidebar.
• Background Color applies to all pages in the portal and mobile app. Most spaces pick a grey or lighter tone so text stands out.

Mix and match until the combination fits your brand.

Add a favicon

The favicon is the small icon that appears next to the tab title, so members can spot your portal at a glance. Upload it under Settings > Experience Hub > Branding. Most clients use a .png transparent square version of their logo.

Upload a hero image

The hero image shows before members log in and again at the top of the portal once they’re inside. Upload it under Settings > Experience Hub > Branding. Most spaces use a photo of their building or interior.

Configure your welcome widget

The Welcome widget pairs your hero image with custom text to greet members. Go to Settings > Experience Hub > Member Pages, scroll to the Dashboard section, and click Configure under Welcome Widget. Add a Title and Subtitle that members see when they log in.

Organize your main menu

You have full control over the main menu and the links members see. Turn features on or off with the associated checkboxes.

Go to Settings > Experience Hub > Member Pages and review the pages and functions available to activate or deactivate.

Scroll further to reorder the menu. Use the cogwheel next to each page and click Edit to change its title, icon, and order. Pages with the same number are ordered alphabetically.

Write a welcome post

Greet members in your digital space the way you’d greet someone walking through the door. Write a short welcome post with a photo of your space or team. From the Admin Portal, go to Collaboration / Posts and click Add Post.

Select Pin to top so it’s the first thing members see when they log in. You can add an image here too. Click “Add” when you’re happy, and edit it later whenever you need to.

Connect an X account

You can show your company’s X (formerly Twitter) feed inside the portal. Go to Settings > Experience Hub > Member Pages, scroll to the Dashboard section, and click Configure under Twitter Feed. Add your X handle and set how many posts to display at once.

Brand your meeting rooms

Once your meeting rooms and hourly rates are set up, add photos. In the Admin Portal, go to Space / Meeting Rooms, click the cog wheel next to a room, open the Calendar tab, and upload images. Photos help members recognize the room they’re booking.

Add the amenities of each room too. You can set these when creating the meeting room rates, and they show up on the calendar at booking time.

Customize your how-to guides

How-to guides put the information members ask about most, from printer setup to evacuation procedures, one click away on the portal dashboard. Go to Collaboration / How to Guides and click Add Article. Add an emoji next to the title to make guides easier to scan.

You can include pictures, videos, or links to an external site or document. Members can read the guides on both the portal and the mobile app.

Add space benefits

Add the perks you offer, from partner discounts to parking or food vouchers. Members can view and interact with them through the portal.

Go to Collaboration / Benefits and click Add Benefit. Add photos and details for members to browse.

Sell items in your shop

You can display plans and products in the portal for members to buy.

Go to Billing / Plans to see the available plans. Create a new plan or product, then open the Portal tab and select Available for Members. That puts it in the store.

Create custom external pages

Custom pages give your community extra tools and information: a list of community mentors, a catering menu, or an external site embedded in the portal.

Go to Settings > Experience Hub > Member Pages, scroll to the Custom Pages section at the bottom, and click Add Page.

You can create a few page types here, including a Static Page with custom HTML content and an External (Embedded) Page that loads another URL in an iFrame. For an embedded page, set the Type to External (Embedded) Page and add your URL.

Implement custom code

Custom code lets you restyle the portal well beyond the built-in options. Under Settings > Experience Hub > Branding, click Customize, then open Insert Custom CSS Code. You can change:

• Default fonts and sizes
• Layout options, margins, padding, and offsets
• Advanced stylesheet options, backgrounds, and foreground colors

You can also insert custom JavaScript, for example to:

• Add tracking code for Google or other analytics
• Add a chat widget such as Intercom, GoSquared, or Zopim

Custom code is available with the Premium Apps Package. If you need help, email [email protected].

Integrate the OfficeRnD Member Portal with your website

You can connect the key public pages of your portal to your website so clients and prospects move between them without friction. The simplest way is to link the public pages to buttons on your site:

1. Login button so members can get into the portal fast
2. Book a room button so public visitors can book available rooms
3. Sign up button so visitors can view and sign up for specific plans

Frequently asked questions

Where do I customize the OfficeRnD Member Portal?

Most branding lives under Settings > Experience Hub > Branding (colors, favicon, hero image, and custom code) and Settings > Experience Hub > Member Pages (page order, visibility, and dashboard widgets). Logos are uploaded under Settings / My Account.

Do my branding changes apply to the mobile app too?

Yes. Any change you make to the Member Portal theme also applies to your Branded mobile app.

Which colors can I change?

Three: Background, Primary (buttons and toggles), and Navigation (the active section in the sidebar). You can preview them with View in Member Portal before saving.

Do I need a paid plan to add custom CSS or JavaScript?

Custom code is available with the Premium Apps Package. The standard color, favicon, and hero image options don’t require it.

Can members submit support requests through the portal?

Yes. You can activate a ticketing system so members submit tickets, share feedback, and report issues, then configure it to fit your team.

Let us know how we can help

That’s a quick tour of how to brand the member experience in OfficeRnD Flex. For more setup help, see the Member Portal Help Center. You can also reach us at [email protected] with specific questions about configuring your portal.