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Content Marketing Manager at OfficeRnD
We’re currently experiencing one of the most challenging times for the entire real estate industry. Keeping extreme hygiene and implementing new safety procedures has become crucial to keep your coworking space safe during COVID-19. Running a coworking and flexible workspace today is harder than ever! As a member of a flexible workspace, as well as a vendor, working with more than a thousand operators like you, we feel your pain every day.
The entire team at OfficeRnD is on your service and is here to help with everything we can! The health and safety of your clients, members and employees are truly important for us. We compiled a list of 13 tips that can help you in these turbulent times.
You can also check out some additional COVID-19 tips and resources (webinars, posts, templates) that we gathered.
There is nothing worse than silence in times of crisis. Your members and staff expect you to acknowledge the situation and address it somehow. Even if it’s just to let them know you are taking it seriously.
Whatever you decide to do, you need to let the people know there is nothing more important than their health and all measures are taken to ensure their wellbeing. Don’t think it’s assumed.
Ensure that all shared spaces like kitchens, bathrooms, and meeting rooms are cleaned and disinfected properly and on a regular basis. Include places that are not usually cleaned – doorknobs and elevator keys – in the cleaning rotation. Communicate that to your members.
Make sure you provide disinfectants in meeting rooms, at reception, in the dining areas or next to the elevators – anywhere people tend to interact with each other or with food.
Relay hygiene best practices to everyone on site. You can put up posters in the bathrooms for example. If you want to make it more engaging – you can use a more creative approach. The City of Round Rock, Texas uses a cool one – “Wash your hands like you just got done slicing jalapeños for a batch of nachos and you need to take your contacts out.”
Ask those who’ve been traveling lately or have flu symptoms to work from home to limit their contacts with colleagues and other members. Here are some useful tips on how to keep teams collaborating when working remotely.
Follow the official guidelines issued by the World Health Organization (WHO) on their website.
Use all possible channels to communicate with your members about the measures you’re taking in order to keep them healthy.
Make sure to follow the guidance from your local authorities and reschedule or cancel physical events held at your space when needed. If you are the organizer, you can always go digital and broadcast through Zoom, Facebook Live, YouTube Live, etc.
Whatever you do, don’t panic and don’t let your members panic. Ensure them you are doing everything that is in your power to keep everyone healthy. As the famous saying goes, “that too shall pass”.
Consider ways to offer a reduced price for members who are working from home for a longer period of time. Show your appreciation and support for their own business and that it’s important that they are successful and can survive the crisis.
Smart investors and entrepreneurs see the opportunities in a downturn. Invest even more in your core product and make it even better! The best companies are forged in bad times. When good times come, the investments you’re making now will pay off by huge multiples.
The entire team at OfficeRnD is on your service and is here to help with everything we can! Please, get in touch with us at support@officernd.com if you have any questions.
Be safe!
The OfficeRnD Team
We pick the coolest and most useful blog posts, webinars, interviews, eBooks, company and industry news…
all together in the OfficeRnD newsletter!
Stay up to date with coworking insights, feature highlights, company news and upcoming webinars and eBooks.
Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you аre ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.
Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.
This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.
Get familiar with the essentials in the Basic Support Package.
Get familiar with the essentials in the Standard Support Package.
Get familiar with the essentials in the Premium Support Package.
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.
We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. We’ll demonstrate how to create memberships for members, change their status and invite them on the members portal.
We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.
We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits – hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.
We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.
We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.
We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.
We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you аre ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.
Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.
This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.
Get familiar with the essentials in the Basic Support Package.
Get familiar with the essentials in the Standard Support Package.
Get familiar with the essentials in the Premium Support Package.
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.
We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. We’ll demonstrate how to create memberships for members, change their status and invite them on the members portal.
We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.
We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits – hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.
We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.
We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.
We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.
We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Book a 30-minute demo with an OfficeRnD specialist
Plan Overview | |||
What's included? | 100 members 1 location | 200 members 2 locations | tailor-made plan to match your business needs |
Additional members | Add-on ![]() | Add-on ![]() | |
Additional locations | Add-on ![]() | ||
Members limit | 200 members | 500 members | custom |
Locations limit | 1 location | 4 locations | custom |
Contracts and memberships | |||
Membership management | ✔ | ✔ | ✔ |
Full-range contract types | ✔ | ✔ | ✔ |
Customizable contract templates | ✔ | ✔ | ✔ |
Contract lifecycle management | ✔ | ✔ | ✔ |
Configurable stepped deals | ✔ | ✔ | ✔ |
Contract approval workflow | ✔ | ✔ | ✔ |
Billing and payments | |||
Custom recurring and one-off plans | ✔ | ✔ | ✔ |
Automatic billing and invoicing | ✔ | ✔ | ✔ |
Payment gateway integrations | ✔ | ✔ | ✔ |
Deep integration with Xero and Quickbooks | ✔ | ✔ | ✔ |
Meeting room bookings | |||
Meeting room inventory and pricing management | ✔ | ✔ | ✔ |
Allocate hourly or monetary credits to memberships | ✔ | ✔ | ✔ |
Set rules for meeting room bookings and cancelations | ✔ | ✔ | ✔ |
Public meeting room booking portal | ✔ | ✔ | ✔ |
Member apps | |||
OfficeRnD Members (mobile app) | ✔ | ✔ | ✔ |
OfficeRnD Members (web portal) | ✔ | ✔ | ✔ |
OfficeRnD Members (branded apps) + push notifications ![]() | Add-on | Add-on | ✔ |
OfficeRnD Rooms | ✔ | ✔ | ✔ |
OfficeRnD Reception ![]() | Add-on | ✔ | ✔ |
Reporting and analytics | |||
Revenue report | ✔ | ✔ | ✔ |
Occupancy report | ✔ | ✔ | ✔ |
Invoices and ballance | ✔ | ✔ | ✔ |
Space growth | ✔ | ✔ | ✔ |
Check-ins | ✔ | ✔ | ✔ |
Lead and member management | |||
Member and company accounts | ✔ | ✔ | ✔ |
Leads and opportunities | ✔ | ✔ | ✔ |
Guest management | ✔ | ✔ | ✔ |
Issue tracking | ✔ | ✔ | ✔ |
Occupancy and resources | |||
Interactive floor plans | ✔ | ✔ | ✔ |
Visual resource management | ✔ | ✔ | ✔ |
Occupancy dashboards | ✔ | ✔ | ✔ |
Utilization reports | ✔ | ✔ | ✔ |
Custom resources | ✔ | ✔ | ✔ |
Integrations | |||
Accounting | |||
Xero | ✔ | ✔ | ✔ |
QuickBooks | ✔ | ✔ | ✔ |
Payment | |||
Stripe | ✔ | ✔ | ✔ |
GoCardless | ✔ | ✔ | ✔ |
Paypal | ✔ | ✔ | ✔ |
Authorize.net | Add-on | ✔ | ✔ |
Braintree | ✔ | ✔ | |
Forte | ✔ | ✔ | |
Placepay | ✔ | ✔ | |
Ezidebit | ✔ | ✔ | |
Omise | ✔ | ✔ | |
Bottomline | ✔ | ✔ | |
WorldPay | ✔ | ✔ | |
CardConnect | ✔ | ✔ | |
PayDock | ✔ | ✔ | |
Door Access | |||
Salto KS | ✔ | ✔ | ✔ |
Salto ProAccess ![]() | Add-on | Add-on | ✔ |
KISI | ✔ | ✔ | ✔ |
Brivo | ✔ | ✔ | ✔ |
Printing | |||
ezeep | ✔ | ✔ | ✔ |
WiFi Network / Check-in | |||
Medusa WiFi | ✔ | ✔ | ✔ |
MikroTik | ✔ | ✔ | ✔ |
Aruba | ✔ | ✔ | ✔ |
Iron Wifi | ✔ | ✔ | ✔ |
Cisco Meraki | ✔ | ✔ | ✔ |
CRM | |||
HubSpot CRM | ✔ | ✔ | ✔ |
Capsule | ✔ | ✔ | ✔ |
Rialto | ✔ | ✔ | ✔ |
Collaboration & Community | |||
Slack | ✔ | ✔ | ✔ |
Google Calendar | ✔ | ✔ | ✔ |
Zapier | ✔ | ✔ | ✔ |
Included.co | ✔ | ✔ | ✔ |
Electronic Signatures | |||
HelloSign | ✔ | ✔ | ✔ |
*additional charges per eSignature | *additional charges per eSignature | *additional charges per eSignature | |
Security & Extensibility | |||
Single sign-on (SSO) ![]() | Add-on | ✔ | |
Webhooks ![]() | Add-on | ✔ | |
API access ![]() | ✔ | ||
Test environment ![]() | Add-on | ✔ | |
Customer Success & Support | |||
Standard | ✔ | ✔ | |
Premium | Add-on | Add-on | |
Ultimate | Add-on | Add-on | ✔ |
Dedicated Customer Success Manager | ✔ |
During Your Onboarding Period | |||
Dedicated Onboarding Specialist | ✔ | ✔ | |
Onboarding Calls and/or Training Sessions | 2 hours | 3 hours/month | 5 hours/month |
After Your Onboarding Period | |||
Access to Documentation Portal and Resources | ✔ | ✔ | ✔ |
Email & Chat Support ![]() | ✔ | ✔ | ✔ |
Priority Case Handling | ✔ | ✔ | |
Dedicated Support Specialist | ✔ | ||
Dedicated Q&A Support Sessions | 2 hours/month | 4 hours/month | |
Support Response Time | |||
Critical | 4h | 2h | 1h |
Restricted Operations | 24h | 12h | 8h |
Normal Severity | 24h | 20h | 10h |