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π Just released: Guidelines and Policies for Optimizing Your Hybrid Workplace
Download nowToday, weβre releasing our monthly FlexIndex update, with data for April 2022!
Letβs jump in and see how the flex space industry performed over the last month.
In April 2022, the FlexIndex regressed to 4.4 fp (flex points).
On the surface, this looks like a major drop compared to the 4.8 fp in March 2022. However, the decline was expected due to the seasonality of the three booking-related KPIs. In our previous FlexIndex report (which you can download here) we said that the Easter holidays have a strong impact on bookings, so booking-related KPIs will likely be affected by the Easter celebrations.
The good news is that Static Desk Occupancyβs positive trend continues, as this KPI has now remained above the 2019 benchmark for 6 months in a row. In April, the second desk-related KPI β Revenue per Available Workspace (RevPAD) β breached the 2019 benchmark as well.
Hereβs a breakdown of the 5 FlexIndex components in April 2022:
1. Static Desk Occupancy, the first KPI to fully recover after the Global Pandemic, closed the month +3.5% over the baseline.
2. Revenue per Available Workspace (RevPAD) kept its positive recovery trend and, as of April 2022, is 1.5% above the 2019 benchmark.
Note: The data comes exclusively from active OfficeRnD clients at the moment of the index calculation. This could lead to minor discrepancies between the monthly FlexIndex updates but the data trends and conclusions are the same.
3. The Bookings per Meeting Space KPI dropped compared to March (due to the Easter holidays) and closed April 2022 with a ~26% gap to the 2019 benchmark.
4. The second booking KPI β Average Booking Duration per Paid Meeting Space β followed the same pattern as the previous one and is under the 2019 benchmark by ~14.7%.
5. For the final booking KPI β Booking Revenue per Paid Meeting Space β the end of April 2022 saw a ~20% finish below the 2019 benchmark.
For comparison, hereβs a chart of all 3 Booking KPIs:
And a chart of all 5 FlexIndex components:
As you can see, the 2 desk-related KPIs have been trending in the right direction for months and are now above the 2019 benchmark, which is a great sign. And while the booking KPIs regressed, their decline was expected, as we’ve seen the same pattern in previous years during the Easter holidays. Weβll monitor their recovery carefully over the following months.
On that note, you can sign up here to receive monthly FlexIndex updates via email and follow us on social media to stay up to date with our latest findings.
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Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you Π°re ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.
Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.
This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.
Get familiar with the essentials in the Basic Support Package.
Get familiar with the essentials in the Standard Support Package.
Get familiar with the essentials in the Premium Support Package.
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.
We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. Weβll demonstrate how to create memberships for members, change their status and invite them on the members portal.
We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.
We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits β hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.
We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.
We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.
We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.
We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Set up the system on your own, following our detailed video guide. We will send you a step-by-step daily email with video tutorials on how to configure OfficeRnD. Once you Π°re ready, we will put you in contact with an onboarding specialist for up to 2 hours of Q&A sessions, where you can ask questions and verify your setup.
Take advantage of this 6-hour dedicated onboarding process during which our team helps you set OfficeRnD up following best practices. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities on your own.
This onboarding package is best for multi-location teams with complicated workflows. We will start with a short kick-off session to discuss your current processes, timelines, integrations and outline a step-by-step plan to ensure the smooth adoption of the system on your end. Our Onboarding Specialists will make the most effective use of your time together working to empower you to take full advantage of the system capabilities and reporting tools on your own.
Get familiar with the essentials in the Basic Support Package.
Get familiar with the essentials in the Standard Support Package.
Get familiar with the essentials in the Premium Support Package.
Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month with them.
We will cover the basic CRM functionalities OfficeRnD supports. We will show you how to create, update and delete companies, members and opportunities. We will show you how to create custom properties to better describe them. Weβll demonstrate how to create memberships for members, change their status and invite them on the members portal.
We will cover all billing options available in OfficeRnD. We will show you how to create tax rates and revenue accounts, how will they be applied on invoices and what discounting options the system provides. We will demonstrate how to create invoices and manually run the bill run. We will also together review the billing settings in the system and automate the billing operations.
We will show you how to create meeting rooms and configure their pricing options, booking and cancellation policies. We will cover how to create booking credits β hourly and value-based. We will demonstrate how to make a booking and how to review its corresponding fee.
We will go over what a contract is, what are its building blocks, and what types of contracts OfficeRnD provides. We will show you how to create contracts, how to sign and how-to terminate them. We will also discuss the lifecycle of each contract.
We will show you the default resource types available in OfficeRnD. We will cover how they can be edited and when should you create custom resource types. We will demonstrate how to assign memberships on the floorplan and how to accommodate floorplan changes.
We will cover how to collaborate with members via the members portal and the mobile app. We will show you how to create posts and events. We will demonstrate how to upload information about benefits and different how-to guides on the members portal. We will also go through integrations that power up collaboration with members.
We will cover the billing reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
We will cover the occupancy and utilization reports available in the system. We will show you how to use each one and dive deeper into the data it exposes.
Plan Overview | |||
What's included? | 100 members 1 location | 200 members 2 locations | tailor-made plan to match your business needs |
Additional members | Add-on ![]() | Add-on ![]() | |
Additional locations | Add-on ![]() | ||
Members limit | 200 members | 500 members | custom |
Locations limit | 1 location | 4 locations | custom |
Contracts and memberships | |||
Membership management | β | β | β |
Full-range contract types | β | β | β |
Customizable contract templates | β | β | β |
Contract lifecycle management | β | β | β |
Configurable stepped deals | β | β | β |
Contract approval workflow | β | β | β |
Billing and payments | |||
Custom recurring and one-off plans | β | β | β |
Automatic billing and invoicing | β | β | β |
Payment gateway integrations | β | β | β |
Deep integration with Xero and Quickbooks | β | β | β |
Meeting room bookings | |||
Meeting room inventory and pricing management | β | β | β |
Allocate hourly or monetary credits to memberships | β | β | β |
Set rules for meeting room bookings and cancelations | β | β | β |
Public meeting room booking portal | β | β | β |
Member apps | |||
Members mobile app | β | β | β |
Member portal | β | β | β |
Branded apps + push notifications ![]() | Add-on | Add-on | β |
Rooms tablet app | β | β | β |
Reception tablet app![]() | Add-on | β | β |
Reporting and analytics | |||
Revenue report | β | β | β |
Occupancy report | β | β | β |
Invoices and ballance | β | β | β |
Space growth | β | β | β |
Check-ins | β | β | β |
Analytics Core NEW | β | β | β |
Analytics Professional NEW | Add-on | Add-on | |
Lead and member management | |||
Member and company accounts | β | β | β |
Leads and opportunities | β | β | β |
Guest management | β | β | β |
Issue tracking | β | β | β |
Occupancy and resources | |||
Interactive floor plans | β | β | β |
Visual resource management | β | β | β |
Occupancy dashboards | β | β | β |
Utilization reports | β | β | β |
Custom resources | β | β | β |
Integrations | |||
Accounting | |||
Xero | β | β | β |
QuickBooks | β | β | β |
Payment | |||
Stripe | β | β | β |
GoCardless | β | β | β |
Paypal | β | β | β |
Authorize.net | Add-on | β | β |
Braintree | β | β | |
Forte | β | β | |
Placepay | β | β | |
Ezidebit | β | β | |
Omise | β | β | |
Bottomline | β | β | |
WorldPay | β | β | |
CardConnect | β | β | |
PayDock | β | β | |
Door Access | |||
Salto KS | β | β | β |
Salto ProAccess ![]() | Add-on | Add-on | β |
KISI | β | β | β |
Brivo | β | β | β |
Printing | |||
ezeep | β | β | β |
WiFi Network / Check-in | |||
Medusa WiFi | β | β | β |
MikroTik | β | β | β |
Aruba | β | β | β |
Iron Wifi | β | β | β |
Cisco Meraki | β | β | β |
CRM | |||
HubSpot CRM | β | β | β |
Capsule | β | β | β |
Rialto | β | β | β |
Collaboration & Community | |||
Slack | β | β | β |
Google Calendar | β | β | β |
Zapier | β | β | β |
Included.co | β | β | β |
Electronic Signatures | |||
HelloSign | β | β | β |
*additional charges per eSignature | *additional charges per eSignature | *additional charges per eSignature | |
Security & Extensibility | |||
Single sign-on (SSO) ![]() | Add-on | β | |
Webhooks ![]() | Add-on | β | |
API access ![]() | β | ||
Test environment ![]() | Add-on | β | |
Customer Success & Support | |||
Standard | β | β | |
Premium | Add-on | Add-on | |
Ultimate | Add-on | Add-on | β |
Dedicated Customer Success Manager | β |
During Your Onboarding Period | |||
Dedicated Onboarding Specialist | β | β | |
Onboarding Calls and/or Training Sessions | 2 hours | 3 hours/month | 5 hours/month |
After Your Onboarding Period | |||
Access to Documentation Portal and Resources | β | β | β |
Email & Chat Support ![]() | β | β | β |
Priority Case Handling | β | β | |
Dedicated Support Specialist | β | ||
Phone Support NEW![]() | β | ||
Dedicated Q&A Support Sessions | 2 hours/month | 4 hours/month | |
Document & Template Customization ![]() | Add-on ![]() | 1 doc/month | 2 docs/month |
Support Response Time | |||
Critical | 4h | 2h | 1h |
Restricted Operations | 24h | 12h | 8h |
Normal Severity | 24h | 20h | 10h |