Employee workplace experience is one of the hottest topics in the post-COVID world. Organizations, small and large, are hiring workplace experience managers to define and implement their workplace strategy in the post-pandemic world. It’s a difficult but exciting time. There are so many aspects that can affect the work experience of people. Technology, of course, cannot be the solution on its own, however, it should play a key role. Adopting a workplace experience app can help improve employees’ well-being and their overall work satisfaction.
In a nutshell, workplace experience apps (also, workplace experience platforms) help employees make the best use of their time and get work done — whether in the office or working remotely. Employees can plan their days ahead by taking advantage of who’s coming to the office, book desks, conference rooms, and parking spaces, or schedule their team visits together based on a number of factors. Oftentimes, they can order food or book on-site services. The workplace apps connect people with the workplace in a new and better way.
In this guide, we’ll cover everything you need to know about workplace experience platforms, including:
Let’s get started.
Workplace experience is the sum of all touchpoints employees have with the workplace environment. This environment includes 3 components — the physical office, digital workplace, and the workforce — as well as the relationship between them.
Some companies also use the term employee experience instead of workplace experience to describe the same thing. However, workplace experience puts more emphasis on the additional aspects of getting quality work done, like flexibility, physical spaces, and digital tooling.
To truly understand workplace experience, we need to take a holistic approach when looking at these 3 components and consider how they overlap. This is especially important in hybrid work environments, where people work partly in the office and partly remotely.
As Brent Hyder, President and Chief People Officer at Salesforce said:
An immersive workspace is no longer limited to a desk in our Towers; the 9-to-5 workday is dead; and the employee experience is about more than ping-pong tables and snacks.
As an example, let’s take one of the most important employee experience perks — flexibility. The pandemic resulted in flexibility becoming one of the most important perks for job candidates. However, offering options for flexible working (like fully remote or hybrid work) has implications for all three components:
As you can see, workplace experience can get quite complex in today’s environment. Read our guide on providing a great workplace experience here.
Workplace experience systems are a relatively new concept that is emerging in the post-pandemic world. They are a direct response to the need for more flexibility, better engagement, and improved collaboration between teams.
In short, we believe that the very first workplace experience apps were actually the so-called coworking apps. As some of you may know, coworking spaces are all about providing exceptionally good workspace services. They took the workplace experience to a whole new level by offering unmatched flexibility bundled with a lot of community and collaboration features. Most coworking spaces are thriving using workspace software solutions and a big part of this is the community app. The best workspace community apps offer booking features for all types of spaces, like desks, meeting rooms, parking, and classes, as well as a lot of collaboration features, F&B, services, workplace helpdesk, etc.
The modern workplace experience apps are an evolution of coworking and flexible workspace apps.
The employee experience app helps employees plan their days ahead by taking advantage of who’s coming to the office, booking desks, conference rooms, and parking spaces, or scheduling their team visits together based on a number of factors. Oftentimes, they can order food or book on-site services. Some of the more important features of a proper experience apps include:
The benefits of workplace experience apps are pretty clear. The big question though is if people need another app on their phones.
Convincing employees to download and start using yet another app to interact with the office is no easy task. We already use a ton of apps and platforms to get work done. New software can get lost in the shuffle, and employee adoption can be difficult. This is especially true for office apps!
On the other hand, adopting a hybrid work policy in excel can be a nightmare for all parties involved – employees, managers, and office and HC professionals. The employee experience will be particularly bad, right?
Without further due, there’s another to improve the workplace experience without an app that your employees will love. The secret sauce is high-quality, deep integrations with the tools they already use!
Seeing is believing, so go ahead and click the play button below:
The adoption of hybrid work dramatically increases the scheduling complexity thus making the life of employees a lot harder. Using a proper workplace platform will streamline internal operations, by bringing everything office-related into one solution. Furthermore, by using the workplace experience app, you can build and rely on data to optimize your workspace utilization, and get more out of your real estate. In a nutshell, the four most important benefits of using a complete workplace solution are:
As a result, by adopting a good workplace experience platform, you will save time, increase your employees’ engagement and reduce your real estate costs.
As you can see, there is a lot to think about when it comes to workplace experience. And while there’s no one-size-fits-all approach, workplace technology should be at the core of creating and consistently delivering an exceptional experience.
On that note, if you’re looking for a workplace experience platform to help you bring people together in collaborative flexible spaces, check out OfficeRnD Hybrid.
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