Most people don’t enjoy spending time at work as much as they like hanging out with friends and family. But imagine the difference it would make in your team’s performance if you could recreate this “feel good” effect in your office environment.

That’s exactly what workplace hospitality sets out to achieve.

Workplaces have changed a lot over the last few years, with the rise of hybrid teams being one of the most notable trends. But just because employees aren’t in the office every day doesn’t mean hospitality matters less. Maybe hospitality is even more important in those settings.

This article discusses workplace hospitality in detail, including what it is, its benefits, and how you can apply it in your place of work — even if that place is remote.


Quick Summary

  • Workplace hospitality is about making employees feel welcomed and valued.
  • By being more hospitable, organizations can attract and retain talented employees, boost productivity, increase trust, and foster belonging.
  • You can achieve workplace hospitality by using software, highlighting employees’ work, implementing in-demand amenities, scheduling meetings, and introducing well-being policies.

What Is Workplace Hospitality?

Workplace hospitality is about treating your employees as well as you treat your guests. Hospitality venues like hotels and restaurants strive to make their guests feel special from the moment they walk through the door, and there’s no reason employers can’t do the same.

With workplace hospitality, organizations aim to increase employee satisfaction and well-being, which leads to other positive effects.

Workplace hospitality encompasses various aspects, including the following:

  • Workplace culture
  • Facilities
  • Amenities
  • Technology
  • Workplace relationships

As more companies adopt a culture of hybrid work and question traditional organizational structures, many managers are looking for ways to optimize their workplaces and processes. Workplace hospitality is a growing way to meet employees’ needs.

One way hybrid workplaces can optimize operations is through software solutions. For example, OfficeRnD Hybrid helps organizations create work environments where people gather to collaborate and thrive.

Besides offering office booking solutions such as desk booking and meeting room booking, the software provides an intuitive visitor management system and collaborative scheduling features that allow employees to plan to meet up at the office.

Why Is Workplace Hospitality Important?

Ignoring workplace hospitality risks your team members feeling like cogs in the machine — expected to perform task after task without management considering their well-being or experience.

However, 75 % of Gen Z would reconsider applying to a company with unsatisfactory inclusion, and millennials want their jobs to have a deeper purpose. These two generations make up a significant percentage of the workforce. So, as a manager, you can’t afford to exclude them.

To avoid alienating employees, pay attention to workplace hospitality.

Why Workplace Hospitality Matters for Hybrid Teams

We may have mentioned “the office” a few times, but workplace hospitality doesn’t just apply to teams that operate in a physical work environment. People who work from home can sometimes feel more isolated, resulting in a less connected team — and one that may be less likely to produce great work.

Some companies and managers may believe that remote work is a privilege, so offering hybrid work is a form of workplace hospitality. But to be hospitable, you need to go even further.

We’ll show you how shortly.

a waiter in an office

Benefits of Workplace Hospitality

If you’re already familiar with the benefits of hybrid work, you may be able to guess the positive impact of workplace hospitality.

Let’s look at some of workplace hospitality’s biggest perks.

Attracts Top Talent

Every company dreams of having a team of “rockstar” employees. But since these people have options, they will go wherever they’re best treated.

Managers sometimes think that offering a high enough salary will guarantee they can hire the best in the business. But most employees also consider factors like:

  • Cultural fit
  • Values
  • Perks

All of these are linked to workplace hospitality.

Boosts Employee Retention

Congratulations — you hired a team of rockstar employees. Now, you need to retain them.

Your employees are one of your most valuable resources. Training them takes money, and if they leave, you’ll need to spend even more on onboarding and training someone else.

The days of jobs for life are long gone. Median job tenure is falling, with many employees jumping between companies to advance their careers and salaries.

Even if employees stick around for the foreseeable future, there’s always the risk of “quiet quitting,” where their level of effort drops without them handing in their notice.

One way to retain your employees is to ensure they feel valued and satisfied at work — in short, providing workplace hospitality. Show your team you value them, and they will show up for you.

Fosters a Sense of Belonging

Belonging is on the third step of Maslow’s hierarchy of needs, meaning it’s essential for a healthy, happy life. No wonder 91% of employees who feel they belong in their workplace are engaged, while just 20% of employees without this sense of belonging feel the same way.

This is particularly important for hybrid teams since they sometimes have a harder time connecting with their colleagues.

Workplace hospitality can also encourage more communication between departments or employees that don’t typically interact, making everyone feel connected.

Increases Trust

Research shows that trusting employees are 260% more motivated to work, 50% less likely to look for another job, and even skip work less often.

Workplace hospitality may be a way to win this trust.

employees collaborating

Improves Productivity

Employees with high job satisfaction are around 12% more productive than those without.

A few factors could be responsible for this productivity boost. Satisfied employees may be more motivated, engaged, creative, and focused (and therefore make fewer errors).

Productive employees have knock-on effects on revenue and profits, which should make it a top priority for organizations.

5 Ways to Increase the Hospitality of Your Workplace

Here are a few tangible ways to achieve a hospitable workplace:

Use The Right Software System

Software is playing an increasingly important role in employees’ workplace experiences. In addition to work tasks, software can be a fantastic tool for enhancing employee experience.

For instance, in a hybrid work environment, employees can use a software system to book desks and rooms in advance to ensure they can access what they need at the office. This provides the same kind of hospitality as restaurants offering table reservations.

With OfficeRnD Hybrid, hybrid workers can book amenities through software tailored to them.

Highlight Employees’ Hard Work

Companies with formal employee recognition programs have almost a third less voluntary turnover than those without them.

To offer this recognition, consider sending out newsletters or making announcements during meetings — whether those meetings are in-person or virtual.

Alternatively, you could simply acknowledge someone did a good job through a Slack message.

Implement Office Amenities Employees Want

If you really want to be hospitable to your employees, consider incorporating amenities beyond workstations.

Ensuring the office is well-lit or involves aspects of Feng Shui to be welcoming can make a massive difference in creating the right atmosphere. One report found that offices with natural greenery increased productivity by 15%.

This research also discovered that the most in-demand elements among office workers were natural light, indoor plants, quiet working spaces, a sea view, and bright colors.

Schedule Regular One-on-One Meetings

Since trust between managers and employees is so crucial, it’s important to establish a process for building these working relationships. Regular, scheduled one-on-one meetings — virtual or in-person — are a great way to achieve this.

Research shows that 36% of employees prefer weekly conversations with their manager, with fewer respondents indicating they prefer less frequent meetings.

One-on-one meetings can allow employees to set SMART goals (specific, measurable, achievable, relevant, and time-bound) with their managers, which they can reevaluate later. Or they can simply be a comfortable space where employees can express concerns.

zoom call between employees

Introduce Policies and Programs That Support Well-Being

A recent report found that 90% of American workers want employer-sponsored mental health coverage. Providing this in some form can go a long way toward ensuring employees feel looked after.

Some organizations offer their employees access to online therapy or wellness subscriptions. For instance, Intuit has a Well Minds Program that includes counseling and mindfulness sessions. Other companies offer “mental health days” to help maintain their physical and mental well-being.

Examples of Workplace Hospitality in the Real World

Some of the most successful organizations in the world are already implementing workplace hospitality. Let’s look at two of them: Google and Slack.

Google

Google workplaces boast various amenities designed to increase employee satisfaction, from sleep pods to climbing walls.

The company also provides “third spaces” — areas that aren’t the home or for working, where employees can hang out. Google designers intentionally incorporated areas to “build community and spark innovation,” such as cafés. These third spaces are hospitable environments where employees can develop relationships with their colleagues and relax.

Although Google makes its office spaces amazing, it doesn’t require employees to show up daily. Instead, a hybrid work schedule requires employees to visit the office just three times a week. This is another way of demonstrating hospitality.

sleep pod

Slack

Slack provides one of the best-known hybrid work technologies, so it stands to reason that their work practices would be just as good as their software.

The company has adopted the concept of “core hours,” meaning employees only need to schedule four hours of work a day (with a focus on collaboration). Aside from this, Slack trusts its team members to manage their time and tasks.

Slack also has a “no-meetings Friday” policy to ensure employees can relax before the weekend.

This is a great example of a flexible work culture, which allows employees to control how and when they work as long as they get the job done.

Increase Your Hybrid Workplace Hospitality with OfficeRnD Hybrid

Making your workplace hospitable can feel challenging when you have a remote work policy, but software can make a huge difference.

OfficeRnD Hybrid helps managers oversee and better look after their hybrid teams by allowing them to collaborate and organize their schedules.

Smart team scheduling features make it easier for teams to collaborate when they work remotely. Everyone in the company marks their “office days” and “remote days” on their calendar, and all schedules are visible in one place.

Then, when employees do want to visit the office, OfficeRnD Hybrid offers features to help ensure everything runs smoothly. Space utilization statistics show how employees are using space and resources, letting you make data-driven decisions to improve the workspace and provide a better employee experience.

The right technology is necessary to boost workplace hospitality for your hybrid team by giving them a smoother working experience.

Get started for free with OfficeRnD Hybrid today or book a live demo and talk with one of our workplace experts to see how we can help you create a thriving work environment.

FAQ

What Is Hospitality in the Workplace?

Hospitality in the workplace is the concept of employers creating a good atmosphere in the office and ensuring all their employees feel looked after.

How Can I Be Hospitable in the Workplace?

As a manager, you can be hospitable by checking in on your team, creating a safe space for them to express their concerns, and helping them achieve their goals.

What Are the 3 Ps of Hospitality?

The three Ps of hospitality are People, Place, and Product. Good hospitality practice involves hiring the right people to look after guests, creating a place with the right aesthetic and vibe, and offering a quality product.

Why Is Hospitality Important to Workers?

Hospitality is important to workers because they want to feel recognized, valued, and like they belong in their workplace.

Why Are Hospitality Skills Important?

Hospitality skills are important because they help to make others feel welcomed, appreciated, and special.

Asen Stoyanchev
Senior Content Marketing & SEO Specialist | OfficeRnD
Asen is passionate about flexible working and the future of work. He firmly believes that work flexibility directly impacts one's health and well-being. When he's not writing, Asen spends his time devouring business literature, hiking, and parenting.